Boston Scientific Clerk Product Complaint 

Costa Rica, Alajuela Province, El Amparo 

805465309

About the Role:

To provide quality insights and/or support to product complaint investigations. To analyze, measure, improve, and document investigation results of BSC manufacture products.

Your Responsibilities Include:

• Perform complaint product investigations.
• Perform documentation review, including Device History Record, Risk documentation, and Labeling review, among others.
• Perform product dimensional, functional, and/or visual testing to confirm failure modes.
• Perform basic statistical analysis and communicate results to teams.
• Contribute and/or support CAPA as well as NCEP activities.
• Identify areas of improvement and participate in continuous improvement projects.
• Support internal audit activities.
• Use documentation systems to research information and generate Change Requests, as necessary.
• Assist in developing and qualifying test methods, data sheets, test fixtures, and testing equipment.
• Supports product integrations and/or transfers from other complaint sites.
• Train peers on processes and/or products.
• Update databases and spreadsheets used to track, monitor, and report product results.
• Supports additional tasks required in the complaint’s laboratory.

What We’re Looking For:

• Technical Degree in Quality, Electric Engineering, Electromechanical, Biotechnology, Chemical, Customer Service or medical related.
• Intermediate English Level (B2) is a must.
• Preferred Medical Device Industry experience.