Account Manager - Tokyo jobs at Booking in Japan, Chiyoda

The successful candidate will have a proven experience in:

• E-commerce and Marketing: Advising on laws and regulations governing e-commerce and marketing, as well as regulatory activity in these areas globally.

• Product expertise: Advising on new product initiatives, including data sharing with sister brands and third parties.

• Cross-functional collaboration: Collaborating effectively with various senior stakeholders and teams across the business including legal SMEs across compliance, litigation, and product legal teams.

Key Responsibilities:

• Partnering on review, advice and approval of data sharing use cases, data protection and privacy guidance, policies and procedures for the business.
• Partnering on review of changes to global privacy laws and the impact these changes may have on the business and advising on how to implement such changes on a commercial and risk based approach.
• Providing ad hoc privacy advice on day to day matters.
• Be well structured, clear and organised, with an ability to prioritise and drive progress within a very fast paced environment.
• Reviewing and approval of data protection agreements with third parties.
• Lead and manage a team of legal counsels, and drive team growth, development, and effectiveness by mentoring and developing professionals within the function, ensuring alignment with the strategic priorities of the business.
• Work closely with the other Legal Counsels, Risk & Compliance and other colleagues as well as outside counsels worldwide.
• Supporting the business in-depth legal review, advice and guidance on data protection and data privacy issues and/or risks with any current or potential new products, initiatives, or processes, including data sharing with sister brands and third parties.
• Establishing lowest risk implementation of products and processes where necessary.
• Partnering on data protection controls and frameworks and providing legal advice and guidance on data protection and data privacy issues.
• Maintaining communication with applicable LPA stakeholders to ensure LPA is aligned and has One Team voice and mindset in relation to products and services of all Booking.com Verticals, and to avoid LPA silos.
• Perform third party services risk assessments and negotiate data processing agreements and data protection issues within commercial contracts with group members or third parties, including insurance underwriters.
• Support with the creation and implementation of efficient and scalable ways of working to enable sustainable business growth.

Qualification & skills:

• Bachelor degree (Master’s Degree / Specialised Diploma is an advantage) and admission to practise in at least one jurisdiction
• 8-12 years experience in a reputable law firm or in-house team
• EU, UK or US law degree.
• A Bachelor's’ and/or Masters’ Degree, and a legal professional qualification; a CIPP/E / CIPT (or similar) certification.
• Native or fluent English speaking and writing skills.
• Knowledge and experience in e-commerce, marketing, product and insurance privacy compliance .
• A deep understanding of GDPR and the e-Privacy Directive how this applies to marketing initiatives.
• Ability to be the “voice of reason” in crisis situations, to quickly respond to issues at hand and to prioritise effectively, with a “customer first” mindset.
• Excellent communication skills (written and oral), attention to detail, organizational and project management skills and ability to meet deadlines, prioritising appropriately.
• Excellent drafting skills.
• Adaptable, with a growth mindset, ready to embrace change in order to meet evolving business needs, work in ambiguous situations and under pressure, and learn from mistakes.
• Strong ability to lead and inspire a team.
• Demonstrated cross-functional project leadership and commercial acumen, with ability to balance risk with business objectives.
• Experience in management of and impactful communication with senior stakeholders, effectively communicating complex ideas and projects simply and succinctly.
• In-depth understanding of the data and privacy issues that commonly arise in the marketing and product space, along with ability to quickly learn and grasp the importance of new and emerging issues and manage processes from inception to completion.
• Strong collaborative, professional approach; able to succeed in and lead diverse, multidisciplinary, multicultural teams.
• High proficiency in Microsoft Office (Word, PowerPoint, Excel), Google Suite (Sheets, Docs), and AI platform usage, with a commitment to continuous improvement.

Further traits look for:

• Alignment with Booking.com’s values (Customer First, Succeed Together, Own It, Learn Forever, Do the Right Thing).

• Curiosity, flexibility, and a creative, pragmatic approach to problem-solving.

• Confidence with collaboration.

• Ability to influence stakeholders at all levels.

• Proactivity, resilience, and a drive to deliver results.

• Strong judgment with attention to both the big picture and key details.

• Courage to take a stance and make tough decisions.

• Team-oriented, self-aware, and a good listener.

• Agility in prioritizing and meeting deadlines.

• Forward-thinking, with a focus on emerging legal and policy issues.

As a team, we believe in:

• Being integral to decision-making, shaping Booking.com’s future.

• Supporting Booking's mission to make travel accessible, fostering openness and curiosity.

• Offering opportunities for team members to explore new areas or specialize.

• Providing holistic, integrated legal and public affairs advice.

• Continuously improving Legal Operations, innovating, and sharing best practices.

• Learning from mistakes and embracing growth.

• Working collaboratively with a sense of humor and enjoying the journey together!

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application process:

• Let’s go places together:

• Detailed instructions on post-application requirements including any required application materials, deadlines, portfolios, coding challenges, or other assessments as defined by BU or department.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

The main objective of the Account Executive is to drive basic commercial advice to partners in their portfolio.

Proactively contacts partners, providing them with analysis, growth opportunities, feedback and informing and advising them about new products and services.

Key Job Responsibilities and Duties:

• Pro-active communication with partners in the region by telephone and by internal messaging to assist with the development of Booking.com's business.
• Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level.
• Be knowledgeable on Booking.com's products so that their benefits and usage can be explained to Partners.
• Identify opportunities for partners that will help improve Booking.com's business by using its internal segmentation to prioritise.
• Identify new potential partner leads and pass these leads on for further follow up.
• Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.
• Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio.

Qualifications & Skills:

• Solution oriented and results driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Ability to prioritise own workload and efficiently manage their time
• Strong and engaging communication skills
• Ability to influence partners over the phone to implement suggestions
• Eye for accuracy and ability to be analytical
• Language: English & Japanese written and verbal

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

The main objective of the Account Executive is to drive basic commercial advice to partners in their portfolio.

Proactively contacts partners, providing them with analysis, growth opportunities, feedback and informing and advising them about new products and services.

Key Job Responsibilities and Duties:

• Pro-active communication with partners in the region by telephone and by internal messaging to assist with the development of Booking.com's business.
• Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
• Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level.
• Be knowledgeable on Booking.com's products so that their benefits and usage can be explained to Partners.
• Identify opportunities for partners that will help improve Booking.com's business by using its internal segmentation to prioritise.
• Identify new potential partner leads and pass these leads on for further follow up.
• Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.
• Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio.

Qualifications & Skills:

• Solution oriented and results driven
• Strong work ethic; self-directed and resourceful
• Proactive, flexible and capable of working independently as well as working in a team
• Ability to prioritise own workload and efficiently manage their time
• Strong and engaging communication skills
• Ability to influence partners over the phone to implement suggestions
• Eye for accuracy and ability to be analytical
• Language: English & Japanese written and verbal

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

• Communicating effectively: you can clearly express ideas and information to others and flex your style according to the specific situation and audience
• Accelerating the growth of supply from your market: you excel at evaluating local market characteristics, trends and drivers, and you effectively prioritize high growth regions and improve new partnerships as well as maintaining and retaining existing partners from there
• Identifying and articulating Partner needs: you are capable to create value for Partners by identifying, clarifying and prioritizing partner needs
• Formulating and positioning solutions: you enjoy creating “win-win” value for partners by matching needs to relevant offerings and presenting these in compelling ways
• Gaining commitment: you have the capability to move partner conversations forward and lead conversations to a successful outcome
• Representing Booking.com: you can exhibit professional behavior and act as a role model of the Booking.com values before, during and after interactions with partners
• Self-awareness, managing and developing yourself

Qualifications & Skills:

• Minimum 3-5+ years of sales experience in a relevant business development function
• Good level of understanding in English and fluent in Japanese (verbal and written)
• Affinity or experience within e-commerce and/or travel industry are considered a plus
• Proactive, sense of responsibility and can work independently
• Accurate, strong analytical skills and an eye for detail
• Team player, self-motivated, flexible and open to change
• Positive attitude
• Hotel School, or University background preferred
• Driver’s license
• Authorization to work in Japan
• Availability to travel up to 50%

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Key Job Responsibilities and Duties:

• Manages and coaches a team of employees to achieve both organizational and team objectives.
• Establish ties with partners through accompanying team members on visits, events and industry conferences.
• Be the market expert on the industry by understanding the spectrum of the competitors and the landscape of partners.
• Lead the organization of partner events with the objective to drive business results.
• Be the expert on the operational side to drive achievement of commercial goals for your team.
• Support the team in achieving business goals by guiding and coaching them in delivering our services to partners.
• Ensure and enable the team is applying commercial and operational Booking.com frameworks within their day-to-day
• Identifying and supporting local priorities and executing the initiatives that are driven by Area Managers.
• People management responsibilities, such as recruitment, performance management, succession planning, talent development etc.

Qualifications & Skills:

• Ability to coach and manage a team
• Change management skills; ability to embed change within daily operations
• Strong commercial and analytical skills
• Ability to influence internal and external stakeholders
• Language: Japanese and English

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

Application Process:

• Let’s go places together:

• This role does not come with relocation assistance.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

The Account Manager will directly manage the relationship with one or more stakeholders in each of the properties/partners in their portfolio. The main objective of the Account Manager is to manage the relationship with the partners in their portfolio with the goal of optimizing their performance on the platform.

Key Job Responsibilities and Duties:

• Be responsible for managing the relationship with partners at property or local group level in the portfolio by investing majority of your time in direct interaction, mostly market visits and performance calls.
• Be the main point of contact for the partners in your portfolio and support them on commercial and operational topics.
• Be a trusted advisor for partners in your portfolio in regards to their business performance, market opportunities and industry trends and making data driven consultations by using internal analytical tools.
• Cooperate with relevant stakeholders like connectivity providers, central teams, (Sr.) key Account Managers and local offices
• Be able to influence stakeholders to implement products to optimize their performance
• Demonstrate deep knowledge of products and service offerings to partners at property or local group level.

Qualifications & Skills:

• Strong networking skills
• Ability to demonstrate relevant account management experience
• Accurate, strong analytical skills
• Strong influencing skills, ability to influence directors
• Excellent communication skills
• Strong public speaking skills
• Good understanding of revenue management
• Affinity or experience within e-commerce or travel industry
• Drivers’ license
• Availability to travel up to 50%
• Language: Fluent in both Japanese and English

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

Role Description:

The Account Manager will directly manage the relationship with one or more stakeholders in each of the properties/partners in their portfolio. The main objective of the Account Manager is to manage the relationship with the partners in their portfolio with the goal of optimizing their performance on the platform.

Key Job Responsibilities and Duties:

• Be responsible for managing the relationship with partners at property or local group level in the portfolio by investing majority of your time in direct interaction, mostly market visits and performance calls.
• Be the main point of contact for the partners in your portfolio and support them on commercial and operational topics.
• Be a trusted advisor for partners in your portfolio in regards to their business performance, market opportunities and industry trends and making data driven consultations by using internal analytical tools.
• Cooperate with relevant stakeholders like connectivity providers, central teams, (Sr.) key Account Managers and local offices
• Be able to influence stakeholders to implement products to optimize their performance
• Demonstrate deep knowledge of products and service offerings to partners at property or local group level.

Qualifications & Skills:

• Strong networking skills
• Ability to demonstrate relevant account management experience
• Accurate, strong analytical skills
• Strong influencing skills, ability to influence directors
• Excellent communication skills
• Strong public speaking skills
• Good understanding of revenue management
• Affinity or experience within e-commerce or travel industry
• Drivers’ license
• Availability to travel up to 50%
• Language: Fluent in both Japanese and English

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.