Fortinet Technical Account Manager - Tokyo 

Japan, Tokyo 

674484120

As a Technical Account Manager, you will:

• Collect, analyze and change recommendations of configuration information.
• Collect and analyze customer network information.
• Collect and analyze packet trace information.
• Recommend actions based on analysis.
• Educate customers (gaps in networking, product knowledge etc.).
• Provide installation and configuration assistance.
• Reproduce customer environments on lab equipment.
• Follow up technical cases and manage the right expectation until the closure of the cases.
• Conduct weekly status conference calls with customers to report status of open issues and projects.
• Conduct quarterly site visits for your managed accounts.
• Develop best practice deployment and troubleshooting methodology documentation.
• Analyze support request, complete the requests for information and documentation.
• Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Minimum of 5 years of relevant professional experience preferably in the network industry.
• Strong network security and routing experiences.
• Scripting and Windows server app experience.
• Exceptional customer service orientation and strong communications skills.
• Proficient with MS Word, PowerPoint, and Excel.
• Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications.
• College degree and/or relevant experience.