Jobs at Bmc in South Korea, Ulsan

Here is how, through this exciting role, you will contribute to BMC and your own success:

• Prioritizing the BMC customer experience with a focus on satisfaction and retention, delivering on promises and working diligently to build relationships of trust at all levels within your accounts.
• Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.
• Partnering with the BMC ecosystem to support customers through strong communication, collaboration and alignment.
• Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience.
• Serve as an escalation point for issues that impact the customer’s success and drive risk mitigation. CSM Specialists will maintain strong working relationships with other BMC customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management eco systems with the goal of owning the post-sale strategy.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Minimum five years in customer-facing, and ideally customer success management, roles of progressing seniority in that have included navigating complex and matrixed organizations to build trust-based relationships with executives and partners.
• Experience of driving the adoption of complex IT solutions to achieve quantified business objectives and outcomes
• Familiarity with BMC or similarly purposed enterprise software solutions with the ability to describe these solutions and the business benefits they enable in terms that are relevant and impactful for customers.
• The ability to understand customer business goals; map technology solutions in support of their achievement and share solution adoption best practices to help accelerate that achievement.
• Demonstrably strong empathy for customers with experience of advocating on their behalf to achieve mutually beneficial outcomes.
• Proven commercial awareness and business acumen with a track record of identifying and helping to develop opportunities for customers to make better use of business solutions as well as opportunities for your organisation to grow its business with those customers.
• Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
• Strong communication skills with the ability to effectively navigate and mediate conflict and foster honest dialog across the customer organization.
• Familiarity with Information Technology Service Management (ITSM) or Operations Management products from BMC and other providers, generative AI

• Lead research initiatives for our suite of mainframe applications—translating complex user needs, system-level pain points into clear, actionable insights and opportunities for innovation to shape next-generation enterprise software.
• Advocate for user-centered design & research practices, ensuring they drive KPIs and product success.
• Establish and scale research processes across the organization—creating best practices, templates, and a culture of continuous discovery.
• Mentor and guide a growing team of UX researchers, fostering a culture of curiosity, quality, and strategic impact.
• Conduct and oversee a range of generative and evaluative research—from early discovery to usability testing, workflow mapping, and behavioral analysis.
• Collaborate deeply with product, engineering, design, marketing, and customer-facing teams to align on research goals and deliver insights that drive decision-making and to ensure the voice of the user is always present and prioritized.
• Analyze and maintain key UX metrics, establishing robust tracking systems and providing recommendations for continuous improvement.

• You hold a Master’s degree or global equivalent in Computer Science, Human Computer Interaction, Human Factors, Ergonomics, Anthropology, Market Research or related field.
• You have 10+ years of UX research experience, with significant exposure to complex enterprise systems, platforms, or infrastructure products.
• You have deep experience conducting and leading research in B2B, infrastructure, or mission-critical application environments.
• You have solid expertise in generative and evaluative research, as well as exemplary breadth and depth of research skills in both qualitative and quantitative methodologies.
• You are adept at navigating ambiguity, distilling complexity, and turning noise into narrative.
• You possess strong communication skills with a gift for storytelling in order to clearly articulate insights and influence at the executive level.
• You have a knack for influencing across disciplines—from product strategy and design to engineering and marketing.
• You are passionate about building research functions, shaping culture, and mentoring others.

• Lead BMC internal organizations (sales, legal, customer success, accounting, finance, & order services) in developing creative alternatives for clients
• Interact with clients to assist the sales force in negotiations, difficult situations or general account activities
• Lead management team to create strategies to meet revenue objectives as well as team improvement
• Identify areas of improvement for BMC and make recommendations to key executives
• Interact with enablement to deliver training as a subject matter expert on negotiations, account management and business value realization
• Must develop in-depth, value add relationships with all internal teams that touch deals.