BMC Staff Customer Success Specialist 

South Korea, Ulsan 

464430437

Here is how, through this exciting role, you will contribute to BMC and your own success:

• Prioritizing the BMC customer experience with a focus on satisfaction and retention, delivering on promises and working diligently to build relationships of trust at all levels within your accounts.
• Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation.
• Partnering with the BMC ecosystem to support customers through strong communication, collaboration and alignment.
• Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience.
• Serve as an escalation point for issues that impact the customer’s success and drive risk mitigation. CSM Specialists will maintain strong working relationships with other BMC customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management eco systems with the goal of owning the post-sale strategy.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Minimum five years in customer-facing, and ideally customer success management, roles of progressing seniority in that have included navigating complex and matrixed organizations to build trust-based relationships with executives and partners.
• Experience of driving the adoption of complex IT solutions to achieve quantified business objectives and outcomes
• Familiarity with BMC or similarly purposed enterprise software solutions with the ability to describe these solutions and the business benefits they enable in terms that are relevant and impactful for customers.
• The ability to understand customer business goals; map technology solutions in support of their achievement and share solution adoption best practices to help accelerate that achievement.
• Demonstrably strong empathy for customers with experience of advocating on their behalf to achieve mutually beneficial outcomes.
• Proven commercial awareness and business acumen with a track record of identifying and helping to develop opportunities for customers to make better use of business solutions as well as opportunities for your organisation to grow its business with those customers.
• Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience)
• Strong communication skills with the ability to effectively navigate and mediate conflict and foster honest dialog across the customer organization.
• Familiarity with Information Technology Service Management (ITSM) or Operations Management products from BMC and other providers, generative AI