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BMC Principal UX Research Analyst South Korea, Ulsan 855225088
22.04.2025
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Description and Requirements
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As a BMC Principal Research Analyst, you’ll lead strategic UX research across our mainframe product portfolio. This is a high-impact, leadership role where you’ll also shape how research is done companywide. You’ll be embedded in a cross-functional environment, working closely with Product Management, R&D, Marketing, and Customer Success to bring deep user insights into every phase of the product lifecycle.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
- Lead research initiatives for our suite of mainframe applications—translating complex user needs, system-level pain points into clear, actionable insights and opportunities for innovation to shape next-generation enterprise software.
- Advocate for user-centered design & research practices, ensuring they drive KPIs and product success.
- Establish and scale research processes across the organization—creating best practices, templates, and a culture of continuous discovery.
- Mentor and guide a growing team of UX researchers, fostering a culture of curiosity, quality, and strategic impact.
- Conduct and oversee a range of generative and evaluative research—from early discovery to usability testing, workflow mapping, and behavioral analysis.
- Collaborate deeply with product, engineering, design, marketing, and customer-facing teams to align on research goals and deliver insights that drive decision-making and to ensure the voice of the user is always present and prioritized.
- Analyze and maintain key UX metrics, establishing robust tracking systems and providing recommendations for continuous improvement.
To ensure you are set up for success, you will bring the following skillset and experience:
- You hold a Master’s degree or global equivalent in Computer Science, Human Computer Interaction, Human Factors, Ergonomics, Anthropology, Market Research or related field.
- You have 10+ years of UX research experience, with significant exposure to complex enterprise systems, platforms, or infrastructure products.
- You have deep experience conducting and leading research in B2B, infrastructure, or mission-critical application environments.
- You have solid expertise in generative and evaluative research, as well as exemplary breadth and depth of research skills in both qualitative and quantitative methodologies.
- You are adept at navigating ambiguity, distilling complexity, and turning noise into narrative.
- You possess strong communication skills with a gift for storytelling in order to clearly articulate insights and influence at the executive level.
- You have a knack for influencing across disciplines—from product strategy and design to engineering and marketing.
- You are passionate about building research functions, shaping culture, and mentoring others.
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