Senior Operations Analyst jobs at Bank Of America in United States, Richmond

Are you looking for a rewarding role in the tech industry? Bank of America in Richmond, United States is looking for an experienced Senior Operations Analyst to join their team. This position is ideal for a creative and analytical individual with the drive to succeed. As a Senior Operations Analyst, you'll be using your cutting-edge research and analytics skills to identify areas of improvement in system operations and to assist in management decision-making. You'll use your problem solving skills to develop process improvement plans, designs modifications, create and implement testing models for new and existing systems, and track and report on progress and results. Your leadership skills and managerial ability coupled with your technical experience will be vital in this role. You'll be required to provide guidance and assistance to team members, develop new processes within the IT team, establish standards to ensure the highest quality of customer service, and direct change management initiatives as appropriate. You should have in-depth knowledge of customer service processes, software development, business intelligence gathering, data analysis, and programming. You should be comfortable working with multiple systems and databases, fluently communicate in both technical and non-technical terms, and thrive in a fast-paced and dynamic environment. Any industry certifications or accreditations would be an additional bonus. At Bank of America, you'll work with a great team of talented professionals with the opportunity to progress and grow your career. If you're an analytical problem solver with excellent communication skills, this role could be the perfect fit for you. Apply now to join the team at Bank of America in Richmond, United States.