Feature Lead Technology jobs at Bank Of America in United States, Charlotte

Job Description:

Job Description:

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Job Description:

Job Description:

This job is responsible for partnering with engineering and technology teams to implement measures prescribed by the Site Reliability Engineer teams it leads. Key responsibilities include ensuring appropriate instrumentation, tooling, ticketing, alerting and on call routines are in place for key services, demonstrating technical expertise within domains, and decomposing objectives into work units. Job expectations include advancing efficient solution delivery practices and promoting exceptional design, engineering, and organizational practices.

Responsibilities:

• Collaborates with Development and Infrastructure teams to understand technical solutions and implement monitoring capabilities outlined in the application and system monitoring designs put forward by the Senior Site Reliability Engineer (SRE)

• Develops and maintains reliability scripts, tools and libraries and leverages them for common instrumentation, automation, and operational needs, and when mentoring SRE resources on reliability practices and established tools/capabilities

• Partners to implement code changes to make use of common reliability libraries and tools and helps Application Production Services and Application Development teammates understand how to use them

• Participates regularly in architecture community of practice meetings and communication via other channels

• Identifies vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and 'noise' in monitoring, and defines solutions to reduce manual support effort and/or improve system reliability

• Engages as a subject matter expert in major incident triage efforts and failure scenario modelling and diagnosis with Problem Manager root causes for major incident/problem management investigations

Key Responsibilities:

• Own and drive production issue triage, including expert-level heap and thread dump analysis, memory profiling, garbage collection investigations, and CPU/thread diagnostics.

• Work closely with performance testing teams to monitor system behavior pre- and post-release, ensuring consistent throughput and low-latency service delivery.

• Develop and maintain monitoring and alerting solutions tailored for performance testing infrastructure and production-like environments.

• Collaborate with developers, QA, and performance engineers to interpret telemetry data, identify failure patterns, and implement self-healing mechanisms.

• Act as a technical enabler for multiple teams, providing tooling, insights, and best practices around observability, reliability engineering, and performance.

• Build internal tools that integrate with existing monitoring platforms (e.g., Splunk, , Dynatrace, DNT) to collate and derive insights from performance testing and production metrics.

• Work alongside in-house development teams to enhance internal platforms that aggregate observability data, provide root cause analysis views, and enable smart test reporting.

• Champion reliability and stability by guiding incident response practices, postmortem reviews, and service-level objectives (SLOs) tracking.

Required Qualifications:

• 7-8 years’ experience with hands-on experience in heap dump, thread dump, GC log analysis and JVM internals.

• Proficiency in scripting and application development (e.g., Python, Java, Shell, Node.js) to create diagnostic and observability tools.

• 7-8 years’ experience with logging and monitoring platforms (e.g., Splunk, Dynatrace, DNT).

• 7-8 years experience working with distributed systems, microservice architecture, and container orchestration platforms (e.g., Kubernetes, Docker).

• Experience with performance testing environments and tools like JMeter, LoadRunner, Gatling, or custom test harnesses.

• Ability to identify systemic reliability issues and implement resilient patterns (e.g., circuit breakers, graceful degradation, retry logic).

• Exceptional debugging and root cause analysis skills across application, infrastructure, and network layers.

• Demonstrated ability to build observability tooling or integrations that serve multiple internal teams.

• Familiarity with CI/CD practices and infrastructure-as-code (e.g., Terraform, Ansible) is a plus.

Desired Qualifications:

• Self-starter with a service-oriented mindset and a relentless drive to improve system reliability.

• Comfortable working in a cross-functional, high-impact environment supporting dev, ops, and test teams.

• Strong communication and mentoring abilities to influence engineering culture around reliability and performance.

• Experience contributing to or designing internal engineering platforms or toolkits to scale team capabilities.

Skills:

• Automation

• Collaboration

• Influence

• Production Support

• Result Orientation

• Analytical Thinking

• Application Development

• Architecture

• Solution Design

• Stakeholder Management

• Adaptability

• DevOps Practices

• Project Management

• Risk Management

• Solution Delivery Process

Job Summary:

This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for consumer products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics, independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the line of business and partner organizations (e.g.,. Risk, Product, etc.).

Responsibilities:

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance

• Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics

• Identifies fraud trends based on industry and portfolio conditions and communicates findings to senior management

• Supports execution of large scale projects, such as platform conversions or new project integrations by conducting advanced reporting and drawing analytics based insights

• Drive analytics to develop fraud mitigation rules, carefully striking the balance across fraud risk, client impact, operational costs and revenue implications with focus on Health Savings Accounts and related products

• Proactively managing fraud risk by urgently responding to immediate threats while keeping an eye toward future risks, vulnerabilities, and changes to the fraud landscape

• Consistently challenge the status quo to find opportunities to develop and refine our fraud policies and procedures, working closely with the business, operations, and policy partners

• Drive discovery and documentation of end-to-end fraud processes to identify current controls, vulnerabilities, and enhancement opportunities

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance

• Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics

• Identifies business trends based on economic and portfolio conditions and communicates findings to senior management

• Supports execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights

Required Qualifications:

• Minimum 3 years SAS/SQL Coding knowledge and/or experience

• Ability to manage multiple projects in a complex and rapidly-changing environment

• Ability to work independently as well as part of a team

• Demonstrate strong analytical skills

• Previous risk/fraud analysis, strategy development, or related experience

• Strong written and oral communication skills

• Intellectually curious and willing to dive into complete issues\problems and solve

Desired Qualifications:

• 5+ years of risk analysis, strategy development, or related experience

• 5+ years of SAS or SQL Coding experience

• Prior experience in Authentication, Fraud, Debit Card or other related risk fields

• Functional knowledge of multiple products and/or channels (e.g. Credit, Debit, Digital, Call Center, etc.)

• Experience managing relationships and projects with external vendor partners

Skills:

• Analytical Thinking

• Business Analytics

• Data and Trend Analysis

• Fraud Management

• Problem Solving

• Collaboration

• Innovative Thinking

• Monitoring, Surveillance, and Testing

• Presentation Skills

• Risk Management

• Data Visualization

• Interpret Relevant Laws, Rules, and Regulations

• Issue Management

• Oral Communications

• Written Communications

Job Description:

Job Description:

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Responsibilities:

• Drive management and execution of all capacity related activities for GAOO on a monthly and quarterly basis
• Partner with Global Operations model team to develop and maintain models to forecast employee resource demand for AML/KYC client refresh and onboarding activities
• Partner with front office and Global Operations teams to develop and maintain forecasts for associated employee resource supply metrics
• Prepare monthly capacity plan updates and reports for management, governance, and other audiences
• Seek to expand model to include AML/KYC supporting functions
• Initiate, develop and communicate to management new opportunities to improve capacity planning and related areas going forward, in terms of inputs, processes, and outputs
• Routinely partner with the front office and other stakeholders to share outcomes and seek areas to improve
• Maintain procedures and related guidance materials for maintaining capacity plans
• Act as point person and subject matter expert for capacity planning for any inquiries from management, the GAOO team, or other stakeholders at the bank

Required Qualifications:

• Bachelor’s degree
• 5+ years of industry experience, with significant data and analytics experience
• Proficient in MS Office, particularly Excel
• Strong organizational skills and flawless attention to detail
• Ability and desire to work in a team-oriented environment with strong aptitude for problem solving
• Superior presentation skills to represent the business across stakeholder groups
• Excellent written and verbal communication, collaboration and influencing skills, including the ability to communicate complex ideas in a clear and concise manner
• Natural curiosity and drive to answer important business questions
• High aptitude for self-motivation and self-determined project work in a fast-paced and rapidly changing environment

Desired Qualifications:

• Prior capacity or workforce planning experience
• Prior banking industry analytics experience

Job Description:

Job Description:
This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

The Change and Release Manager is responsible for overseeing the planning, coordination, and execution of change and release management processes to ensure seamless delivery with minimal risk. This role requires strong communication skills to collaborate with cross-functional teams, provide clear updates to stakeholders, and drive process improvements. The position focuses on maintaining system stability, enhancing efficiency, and delivering metrics-driven insights to support organizational goals.

Responsibilities:

• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)

• Manages coordination of delivery and dependencies across multiple teams.

• Facilitates communication and collaboration across organizations to support the deliverable completion and timeline.

• Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule.

• Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements.

• Supports resource planning for delivery and execution.

• Ensures adherence with Enterprise Change Management standards.

Required Qualifications:

• 10+ Years of experience change and release management processes, aligned with ITIL best practices.

• Proficiency in tools like ServiceNow, Jira, and similar platforms for managing workflows.

• Familiarity with Agile, DevOps, CI/CD pipelines, and risk mitigation strategies.

• Strong verbal and written communication skills to simplify complex information for diverse audiences.

• Expertise in facilitating meetings, creating reports, and delivering presentations to stakeholders and leadership.

• Skilled in conflict resolution and aligning priorities across teams.

• Proven ability to lead cross-functional teams and foster collaboration.

• Strong interpersonal skills to build trust and drive process improvements.

• Exceptional organizational skills to manage multiple priorities effectively.

• Analytical mindset to interpret metrics, identify risks, and recommend improvements.

Skills:

• Collaboration

• Project Management

• Result Orientation

• Solution Delivery Process

• Stakeholder Management

• Analytical Thinking

• Business Acumen

• Financial Management

• Influence

• Risk Management

• Agile Practices

• Architecture

• Data Management

• Solution Design

• Technical Strategy Development

: Bachelor’s degree or equivalent work experience.

This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

Responsibilities:

• Lead the end-to-end planning, execution, and delivery of technology projects in sanctions screening, ensuring alignment with regulatory, operational, and business requirements.

• Partner closely with compliance, operations, risk, and technology stakeholders to capture requirements and translate them into actionable project plans.

• Oversee system enhancements, integrations, and deployments to sanctions screening platforms (e.g., Fircosoft, Actimize, or in-house filtering engines).

• Ensure projects comply with global AML, OFAC, and other sanctions regulatory obligations.

• Manage project budgets, timelines, and resource allocations, balancing competing priorities across programs.

• Drive governance, reporting, and project health metrics to senior management and regulatory stakeholders.

• Facilitate issue/risk identification and resolution, including escalation management.

• Coordinate testing, validation, and implementation readiness, ensuring minimal disruption to business operations.

• Champion continuous improvement, automation, and best practices in project delivery and sanctions technology.

• Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)

• Supports resource planning for delivery and execution

• Ensures adherence with Enterprise Change Management standards

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; Master’s degree preferred.

• 10 - 15+ years of experience in technology project management within financial services, preferably in AML/sanctions/compliance domains.

• Strong knowledge of sanctions screening technologies, data flows, and filtering logic.

• Proven track record managing multi-million-dollar projects with complex system dependencies.

• Familiarity with global regulatory requirements (OFAC, EU, UN, HKMA, MAS, etc.).

• Expertise in project management methodologies (Agile, Waterfall, hybrid).

• Excellent communication, stakeholder management, and leadership skills.

• Strong analytical and problem-solving abilities.

Desired Qualifications:

• Experience with sanctions model validation, tuning, or false-positive reduction.

• Understanding of cloud-based deployment models and API integration for screening solutions.

• PMP, or Agile certifications.

• Ability to influence senior stakeholders and regulators with confidence.

Job Description:

Maintains and supports the enterprise Messaging and Collaboration infrastructure specifically with client support on a large scale multi-site, multi-domain environment. Responsible for Messaging and Collaboration supported applications to include Outlook, Sharepoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat) as major focus. Manages the integration of email with other systems such as mobile device and other unified communication technologies.

• Administers the Messaging and Collaboration user accounts in the enterprise by creating user ids, effecting user name changes and moves, maintaining group lists, and removing terminated user ids (must adhere to regulatory requirements when needed)
• Assumes the leadership role in the resolution of complex technical issues (SME)
• Consults with application developers on issues related to the impact of applications
• Coordinates with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks to include but not limited to testing and documentation)
• Provides technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization
• Protects the overall security of the messaging environment through the administration of access control lists, security measures and certification of external organizations
• Provides training to users, junior technicians and other IT personnel

Required Qualifications:

• 3+ years of working in a technical operations role
• Outlook MS-365
• Sharepoint administration
• Active Directory, working knowledge of Microsoft Exchange, One drive, MS Teams, Skype, WebEx
• Strong working knowledge of ITIL standards and practices
• Proven problem solving skills
• Proven analytical skills
• Proven communication skills on a technical and non-technical level
• Proven process documentation skills
• Strong working knowledge of Windows operating systems and internet browsers
• Strong working knowledge of Microsoft Office tools (Outlook, Excel, Access, PowerPoint)
• Basic knowledge of network troubleshooting
• Ability to participate with on-call support rotations

Desired Qualifications:

• Experience with automation of recurring processes
• SQL Scripting
• PowerShell Scripting
• Technical Certifications (ITIL, Microsoft, Network)
• Technical Writing

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management