Client Account Set-up Specialist jobs at Bank Of America in United Kingdom, Chester

Responsibilities Include:

• Bank Account opening, closing, maintenance, migrations and dormancy reviews

• The operational set-up and maintenance of bank accounts

• Responsible for supporting the attestation and certification processes

• Challenging the team’s processes and generating ideas to streamline workflows

• Builds relationships with key stakeholders to improve processes

• Responsible for managing the bank account management inbox

• Gatekeeper for bank account related queries

• Support the implementation of a standardised operating model and framework for Bank Account Management within Global Market Operations

• Responsible for ensuring adherence to the Bank Account policy

• Resolution of exceptions and escalation to ensure the teams processes are completed in a timely manner

What we are looking for:

• Analytical skills including data reconciliation and interpretation

• Excellent organizational skills - ability to switch between tasks and to prioritize work effectively

• Excellent communication skills - ability to run effective meetings and engage knowledgably and confidently with different stakeholders across the organization, building relationships with both internal and external clients

• Logical approach to problem solving and a hunger for process improvement

• Good sense of judgment, knows when to escalate and how to manage senior management expectations

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc

• Use of a flex fund to use towards benefits

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Role Description:

This job is responsible for supporting corporate clients with the documentation required to complete maintenance functions of existing legal entities. Key responsibilities include providing the client and/or business partners with ongoing support by attending calls when required to assist with completing documentation requirements to meet the laws, rules and regulations across multiple jurisdictions. Job expectations include supporting the collection of legal and Anti Money Laundering (AML) documentation to streamline client interaction and ease of maintenance functions.

Responsibilities:

• You will manage the collection and review of AML and legal documentation for existing client relationships.
• You will work with business partners to communicate documentation requirements and addresses any necessary rework.
• You will attend client calls when required to walkthrough documentation requirements to ensure of client understanding.
• You will update stakeholders on the onboarding process and highlights any challenges or delays.

What we are looking for:

• You will have a keen attention to detail.
• You will have previous experience liaising with clients and customers.
• You will have experience managing stakeholders of all seniorities.
• You will have effective written and oral communication

Skills that will help (optional):

• The ability to read Italian
• Previous experience with cash management or client onboarding documentation will be advantageous.
• The ability to manage multiple ongoing projects and prioritise work effectively will be advantageous.

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Responsibilities:

• As a member of the GFICCO Risk team are trusted advisors to GFICCO functions and leadership by providing independent oversight and assessment of their risk environment. It is our role to strengthen the control environment, improve control culture & practices embedding a robust risk culture across the organisation. We aim to create open channels of communication with GFICCO teams to maintain trust and promote transparency in reporting root cause of issues and escalations.
• Close interaction and engagement with GFICCO functional leadership to provide guidance on identified risk and control issues, escalation triage, formal capture of audit issues & operational events and development of associated remediation plans
• Coordinate, oversee and manage input and engagement for regulatory exams, corporate audits and target risk assessments impacting GFICCO functions & processes and associated remediation of findings, including Matters Requiring Attention/Immediate Attention (MRA/MRIA)
• Develop and maintain Single Process Inventory (SPI) framework, ensure adherence to process management standard requirements including metric performance oversight
• Collaborate and debate with Audit, Compliance & Operational Risk partners on findings and emerging themes
• Ensure compliance with critical deadlines for risk identification, escalation, and remediation

Skills

• Highly motivated individuals who can help the firm and its clients facilitate business whilst focussing on responsible growth. Our teammates come from various academic and professional backgrounds and display the following qualities and attributes:
• Excellent communication skills (both written and verbal) to be able to drive and influence risk-based decisions
• Excellent people/stakeholder management skills at all levels of seniority
• Strong analytical skills, attention to detail and objective problem solver
• Ability to work independently and be results driven whilst being a strong team player
• Organized and able to present issues effectively and with impact
• Strong multitasking abilities, proactive approach to successfully comply with multiple deadlines and initiatives globally
• Knowledgeable in Global Markets products or support functions and operational risk preferred
• Proven track record of improving processes and demonstrating successful teamwork
• Commitment to challenging the status quo and promoting positive change across all levels of the organisation
• Experience in quickly understanding situations and asking the right questions to drive resolutions – is a continuous learner
• Positive and motivated to perform in a diverse environment where the type of work will regularly change

Additional skills

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Excels in working among diverse viewpoints to determine the best path forward
• Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Assistant Vice Present

connection. Responsible

Job Description:

The Global Markets Client Onboarding team are a fast-paced, client facing team that owns the end-to-end onboarding experience for both new and existing clients. Partnering closely with our Sales and Trading desks, we define requirements, then guide clients through the process to meet all Tax, Credit, Legal, AML/KYC and Regulatory standards. Throughout the onboarding journey, we provide clear and timely updates to both clients and internal stakeholders, keeping everyone aligned and informed. We coordinate across multiple teams to secure approvals and system setup, ensuring a seamless and efficient path to trading.

Responsibilities:

• Manage the end-to-end onboarding process for institutional clients across various lines of business.
• Act as the primary point of contact for clients during onboarding, delivering a timely and compliant client onboarding experience.
• Liaise with internal teams, including Sales, Trading, Legal, Credit, AML/KYC and Operations to ensure all onboarding requirements and met efficiently.
• Monitor and communicate onboarding progress with key stakeholders, proactively addressing roadblocks or delays.
• Ensure data accuracy and system readiness to enable client for trading upon completion of onboarding.
• You will be the voice of the client, enabling the strategic development of the client service model and technology platforms.
• You will participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• You will ensure Bank of America is industry leading in onboarding – exceeding expectations, enhancing the on-boarding / integration client experience, aligning with client strategies, themes and ensuring we deliver against strategic plans for best in class on-boarding.
• You will protect existing revenue and enable new revenue through onboards and mandates won for multi-fund launches.

Requirements:

• Experience in client onboarding, account management or a similar operations/client facing role within financial services.
• An understanding of AML/KYC, regulatory and documentation requirements for institutional client onboarding.
• Excellent communication and interpersonal skills, with the ability to build trust with clients and internal teams.
• Highly organised with the ability to manage multiple onboarding processes simultaneously in a fast-paced environment.
• Proficiency in using workflow tools and familiarity with onboarding platforms is a plus.
• Proficiency in French and/or German to support communications with clients would be beneficial.

Other Skills:

• Excellent communications skills and ability to present to a senior audience.
• Ability to work under pressure in a team environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Self-motivated and able to work unsupervised. Able to manage own time and know when to escalate.
• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs.
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.

Ireland:

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Title:Treasury Sales Client Officer

Global Payments Solutions Group

Do you want to be part of our award-winning team? We are proud to:

• Be a leading provider of treasury and cash management solutions

• Deliver for over 100,000+ clients globally, including over 73% of the Global Fortune 500

• Be at the forefront of delivering treasury solutions across all segments and all industries, from middle-market businesses to the world’s largest corporate and financial institutions

• Provide a personalised service for our clients, backed with high-tech for their liquidity management, payments and receipts, trade and supply chain finance and FX and commercial card services

We want to hear from you if you are:

• A highly-motivated individual

• Has a client-centric focus who can advocate on their behalf

• Can challenge the status quo

• Collaborate with peers as well as having the ability to influence the conversation with diverse points of view

• Innovative with forward-thinking ideas

The bank is a recognised leader in Global Payments Solutions offering solutions in International Cash & Liquidity Management, Commercial Card, Trade & Supply Chain Finance and Merchant Services.

As a Treasury Sales Client Officer (TSCO) a part of the Global Commercial Banking (GCB) Sales team, you will be responsible for managing and growing treasury revenue and profitability across your own portfolio of current & prospective global companies. Being the primary regional sales contact for clients for inbound business booked in EMEA. The book is a large portfolio of clients across different industry segments. You will partner with global and regional support partners across the enterprise to present customised working capital & treasury solutions that meet client objectives within the confines of bank appetite.

To be successful in the role, you must maintain an intense client focus & client partnership to deliver treasury expertise, thought leadership and a broad understanding of bank structure and the operational aspects of Global cash management products and services.

Responsibilities

Role activities and responsibilities may include:

• Manage the day-to-day client relationship, developing existing client relationships across the client organisation from treasury, procurement, and account payable (AP) / accounts receivable (AR)

• Drive revenue, solutions per relationship (SPR) and profitability growth by identifying new opportunities and supporting clients with both strategic and tactical needs within the region of coverage

• Proactively inform & advise clients ofenhancements/improvementsin our capabilities and provide regular market updates

• Ensure complete alignment in client selection and growth strategy with our GCB colleagues

• Act as GCB client Sales liaison with Credit and Risk, Compliance, Product Management, Client Delivery & Servicing, Implementation, and Operations

• Provide client and market feedback to management and other business partners, including for product development and enhancement

• Portfolio strategy and planning, actively engage in account planning exercises

• Understand client objectives for and effectively match bank resources and capabilities against client requirements to develop business opportunities and identify cross-sell opportunities through account analysis & regular client interaction

• Coordinate service reviews in partnership with Servicing and Fulfillment

• Ensure full observance of and adherence to applicable compliance and other regulatory requirements and guidelines

• Manage pipeline from prospect to mandate and close - across all deal stages for originated deals with regular updates

• Manage additional business requests or modifications to existing client structure

• Ensure active engagement of deals in implementation and drive revenue ramp up for new business won “mandate to close”

• Point of contact for KYC approval and support on refresh where required

• Ensure service and fulfilment related requests/queries are directed to the relevant teams accordingly, responding to all client and partner requests in a timely manner, and keeping stakeholders up-to-date on progress

• Secure mandates and monitor revenue on closed deals to ensure revenue realisation

• Revenue and profitability analysis - manage revenue attrition accordingly & prevent revenue leakage

• Maintain pricing for clients (pricing changes, new services) and ensure all products and services are billed accordingly, while managing client escalations and keeping the internal team informed

• Bachelor’s degree or equivalent work experiencewithin a similar role and environmentwith demonstrated results

• Ideally Treasury related experience within transactions services or Implementation, Client Service or Product background preferred

• Proven business development and relationship management skills with a client set

• Demonstrated business acumen, with effective interpersonal and communications skills, able to communicate effectively both written and verbally with ability to be concise with attention to accuracy and detail

• Strong interpersonal skills, ability to deal with clients and develop and maintain collaborative working relationships with colleagues/stakeholders and build broad based relationships

• Strong teamwork, collaborative and organisational skills, ability to deal with multiple competing priorities and able to prioritise and work under pressure to meet deadlines

• Well-developed presentational skills to both internal and external clients

• Customer centric approach balancing risk and profitability

• Ability to learn and adapt

• Understanding of critical principles of risk management and compliance

• Hold self and others accountable for results

Skills

• Account Management

• Client Management

• Customer and Client Focus

• Written and Verbal Communication

• Presentation Skills

• Critical Thinking

• Portfolio Analysis

• Problem Solving

• Analytical Thinking

• Influencing Skills

• Negotiation Skills

UK

• At Bank of America, we strive to prioritise employees’ health and wellbeing – it’s what makes us a Great Place to Work.

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner.

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons.

• We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum.

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness, cycle to work etc.

• Access to free counselling through the Employee Assistance Program and virtual GP services through our private health care plan.

• Access to an Employee Assistance Program for confidential support and help for everyday matters.

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution.

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Role Description:

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Management of all audit issues (SII, AII) and targeted risk assessments

• Coordination of activities/responses for Corporate Audits & GCOR assessments

• Management and governance for operational loss events

• Delivery of the regional Business Control Forum

• Execution and governance of the Single Process Inventory

• Governance of system access controls

• Governance of adherence to Laws, Rules & Regulations

• Someone who understanding of the Banks Risk Framework and management

• You will have the ability to bring multiple stakeholders together, directly address issues to reach consensus and decisions

• Proven ability to lead and consult both vertically and horizontally with senior management and key partners

• Superior organizational skills, attention to detail and act with a sense of urgency

• Self-starter able to work independently and prioritise effectively with minimal oversight and guidance

Skills that will help:

• Knowledge of banking operations and its associated functions and products

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.

Job Description:

The Global Markets Client Onboarding team are a fast-paced, client facing team that owns the end-to-end onboarding experience for both new and existing clients. Partnering closely with our Sales and Trading desks, we define requirements, then guide clients through the process to meet all Tax, Credit, Legal, AML/KYC and Regulatory standards. Throughout the onboarding journey, we provide clear and timely updates to both clients and internal stakeholders, keeping everyone aligned and informed. We coordinate across multiple teams to secure approvals and system setup, ensuring a seamless and efficient path to trading.

Responsibilities:

• Manage the end-to-end onboarding process for institutional clients across various lines of business.
• Act as the primary point of contact for clients during onboarding, delivering a timely and compliant client onboarding experience.
• Liaise with internal teams, including Sales, Trading, Legal, Credit, AML/KYC and Operations to ensure all onboarding requirements and met efficiently.
• Monitor and communicate onboarding progress with key stakeholders, proactively addressing roadblocks or delays.
• Ensure data accuracy and system readiness to enable client for trading upon completion of onboarding.
• You will be the voice of the client, enabling the strategic development of the client service model and technology platforms.
• You will participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• You will ensure Bank of America is industry leading in onboarding – exceeding expectations, enhancing the on-boarding / integration client experience, aligning with client strategies, themes and ensuring we deliver against strategic plans for best in class on-boarding.
• You will protect existing revenue and enable new revenue through onboards and mandates won for multi-fund launches.

Requirements:

• Experience in client onboarding, account management or a similar operations/client facing role within financial services.
• An understanding of AML/KYC, regulatory and documentation requirements for institutional client onboarding.
• Excellent communication and interpersonal skills, with the ability to build trust with clients and internal teams.
• Highly organised with the ability to manage multiple onboarding processes simultaneously in a fast-paced environment.
• Proficiency in using workflow tools and familiarity with onboarding platforms is a plus.
• Proficiency in French and/or German to support communications with clients would be beneficial.

Other Skills:

• Excellent communications skills and ability to present to a senior audience.
• Ability to work under pressure in a team environment.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Self-motivated and able to work unsupervised. Able to manage own time and know when to escalate.
• Strives to bring new thoughts and ideas to teams to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs.
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.

Ireland:

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work because of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of adult-care per annum
• Ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, specified illness cover etc
• Use of a flex fund to use towards benefits
• Access to free counselling through an Employee Assistance Programme and virtual GP services
• Opportunity to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to join our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.