Process Support Engineer Iii jobs at Applied Materials in United States, Richardson

Key Responsibilities

Works with business intelligence manager and other staff to assess various reporting needs. Analyzes reporting needs and requirements, assesses current reporting in the context of strategic goals and devise plans for delivering the most appropriate reporting solutions to users.

Extracts financial, statistical and other data from various information systems and other sources.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Key Responsibilities

• Serves as liaison between the customer and the Business Unit for assigned projects, ensuring clear understanding of customer issues and delivery of applicable solutions.
• When necessary, works closely with customer to optimize tool performance to meet customer process and integration requirements.
• Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system.
• Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Knowledge of 3 or more processes on 1 or more technologies

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Role Responsibilities:

• Assist with installing leading-edge customer equipment, performing scheduled preventative maintenance and corrective maintenance, and upgrading equipment
• Follow procedures you learn during your training, as well as published task plans, to test equipment and to diagnose and resolve technical problems
• Complete required job documentation, safety training and procedures for processing parts
• Professionally represent Applied Materials to the customer, using your “customer first” mindset
• Satisfy the company’s and customer’s on-site requirements, including safety, environmental and COVID-19 guidelines
• Train junior engineers on site-related safety, troubleshooting procedures, and developing a customer-first mindset

Requirements and Qualifications:

• An associate degree or completion of military technical training and field experience or technical certification equivalent to associates degree

• 4–7 years of work experience in semiconductor industry or another equipment support industry

• Ability to read electrical and mechanical schematics
• Clear and effective written/verbal communications skills, with an emphasis on documenting details
• Proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint)
• Advanced mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, vacuum and/or thermodynamics
• Strong knowledge of hand tools and proper usage, including a digital multimeter
• You'll need a valid driver's license and the ability to obtain a passport

Physical Requirements:

• Ability to support rotational shifts (e.g., nights and weekends, including holidays when applicable) based on customer needs
• Travel for training and alternate customer sites, based on business needs (may include international travel)
• Your job requires the ability to:
  • Walk extensively
  • Stand for extended periods of time
  • Work in tight spaces
  • Bend, squat, twist, kneel, and reach
  • Climb stairs and ladders
  • Lift up to 35 pounds
  • Ability to distinguish between colors
  • Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
  • Use hand and power tools
  • Additionally, because this position generally involves working in a clean room, it requires the use of appropriate personal protective equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields

Your benefits:

ou’ll qualify for a competitive andcomprehensive totalrewards and benefits package, from day one.

Your benefits package will be customized for your country of residence and may include: top-tier medical, dental and vision plans; disability insurance; life insurance; retirement; paid time off; health and wellness programs; career development and mentoring; sustainability and social responsibility programs; and much more.

What We Offer

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

What You’ll Do

As a Field Service Engineer

RoleResponsibilities:

• Install, maintain, and upgrade customer equipment
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers
• Collaborate with Senior Field Service Engineersand/or the customer to understand roadmaps, process flows, inflection points, requirements, and businesschallenges
• Train and mentor junior Field Service Engineers
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydro-electrical, and gas systems
• Coordinate and communicate directly with customers
• Fulfill additional duties, as assigned

MinimumQualifications:

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 4-7 years of work experience insemiconductor industry or other equipment support industry
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver’s license and the ability to obtain a passport, if travel is required
• Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Physical Requirements:

This position often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, working at height, lifting up to 35 lbs., the ability to distinguish between colors and working with electricity, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools.

Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields. >