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Key Responsibilities
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Impact
Interpersonal Skills
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Key Responsibilities
1. Perform required activities to complete consolidated reporting, financial close, forecast planning with minimal oversight.
2. Control operating expense budget, bridge, scenario analysis and develop model for strategic planning, facilitate business decisions and performance measurement.
3. Proactive participant or lead system integration or process improvement via digitalization or automation.
Key Expectations
1. Bachelor’s degree in Finance, Accounting or Business Administration.
2. More than 3 years of relevant work experiences. Strong analytical skills, SAP experience preferred.
3. English proficiency, effective in communication and collaboration.
4. Comfortable withconsulting/explaining
Regional Spend Analysis
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Tainan Display Manufacturing Center and Lab
Displays provide a windowbetween individuals andthe information universe. Humans craveinformation, and welive in an era where digitalinformation—entertainment,news, education, social networking, and much more—is readily available. TainanDisplay Lab (TDL) plays atransforming theirideas into realityand paving theway for the next generation of displays.
TDL plays akey role in advancing improvements such as image resolution and quality, size increases, and new form factors as the display industry has evolved from CRTs to LCDs, and now to OLED. These innovations, along with reduced costs, have enabled new products and driven the proliferation of displays that create dynamic and stunning visual experiences for consumers.
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Preferred Skills
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Key Responsibilities
Design, collect data, analyze and compile reports on a variety of difficult process engineering experiments, within safety guidelines
Perform hardware characterization on a variety of difficult systems, within safety guidelines
Troubleshoot a variety of complex problems, perform Root Cause Analysis and resolve a variety of difficult process engineering issues
Generate internal and external documentation for products, presentations and technical reports
Measure film properties and interpret data
Identify, select and work with vendors and suppliers with limited supervision
Implement new technology, products and analytical instrumentation
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Impact
Interpersonal Skills
Must: device background or knowledge
Plus: integration experience and/or oxide TFT development
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Key Responsibilities
Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.
Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test
Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
Collect process and qualification data to create product Best Known Methods (BKMs)
Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Impact
Interpersonal Skills
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Key Responsibilities
Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.
Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test
Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
Collect process and qualification data to create product Best Known Methods (BKMs)
Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Impact
Interpersonal Skills
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What We Offer
Hsinchu,TWN, Tainan,TWNThis is DDP Service Manager who will take long-term assignment forTSMC Global Accountin US Arizona, Japan, or Germany.
Role Responsibilities:
Understand and follow Applied Vision, Mission, Value, and tsmc expectation, quick response, and technique oriented discussion.
Coach and support local managers:
3. Always think about how to make possible a better future. What actions you can do to improve Japan/US/Europe CE skill and mindset instead of complain
4. Execute Clean desk daily, include all team members, to meet Applied KPI goal.
5. Team in and team out. Upskill the engineers.
Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.
Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.
Executes escalation procedure. Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering.
Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.
Cadence to support local DDP manager
2. Weekly/Biweekly manager should go the fab to check engineers work status
3. Weekly/Monthly manager 1:1 with CE lead weekly to coach and check his loading, and also check the team member morale.
5. Prepare and host the internal regular meeting to discuss the tool uptime and critical issue, then update/discuss/align with customer.
6. Margin improvement for CSA/TKM/I&W
Minimum Qualifications:
2~3 years above people management or leader experience
At least 7 years of working experience in Semiconductors, equipment supplier (vendor site) experience with after service business acumen is preferred
Is capable to build up long-term relationship with customer
Language: Must have both English and Chinese communication skill
Preferred Qualifications:
Customer interface experience: Experience in field service team in vendor
After-sales service business acumen
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Key Responsibilities
Functional Knowledge
Business Expertise
Leadership
Problem Solving
Impact
Interpersonal Skills
These jobs might be a good fit