Order Management Ii - B2 中日語客服人員（輪班） jobs at Applied Materials in Taiwan, Hsinchu

TEAM OVERVIEW:

• The Applied Global Services (AGS) revenue operation team is a global organization supporting service contract forecasting, quoting, booking and billing activities.
• The team supports all commercial related activities including, but not limited to, deal structuring, contract creation, pricing, review and approval for offers, contract management and providing support to field sales for quoting purposes. Ensures deals are structured and processed efficiently and align to company policies. Reviews, interprets and confirms contract terms and conditions; works closely with finance and legal teams to ensure all contracts are accurate. Verifies compliance with internal policies (and external regulations). Responsible for the handling of day-to-day queries from groups including, sales, sales development, account management, Field Service Operation, Service Business Unit, Pricing and Finance teams using quoting tools and/or CRM system. May support sales enablement group. Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for success. Plans and implements projects that support the AGS (Applied Global Services) organization.
• This is an individual contributor role.

KEY RESPONSIBILITIES:

• Service contract opportunity creation and forecast maintenance
• Service contract quote creation, audit compliant CBD (Clean Booking Checklist) completion, and contract booking
• Contract maintenance (ex. amending contracts for scope changes, executing idling requests, adjusting for changes in tool start/end dates, etc.)
• Support billing for booked contracts
• Develop knowledge and understanding of service product offerings
• Support of Internal & External Audit with provision of required documentation
• Support projects through regional testing, attend workshops, assist in writing documentation

TECHNICAL SKILLS:

• Proficiency in MS Office, specifically Excel including a working knowledge of pivot tables.
• Strong communication skills, proficient in written and oral English
• Attention to detail, ability to achieve thoroughness and accuracy
• Analytic skills, knowledge of Tableau is desirable
• Knowledge of SAP is desirable
• Understanding of legal contracts, basic legal terminology is desirable

REQUIREMENTS/EDUCATION:

• Bachelor's Degree and 3 to 4 years of experience
• TOEIC : 860

• 應徵期限：即日起至2025/11/30
• 申請資格：2026年應屆畢業生
• 計畫特色：提前取得 offer，安心準備畢業

• 近5年內英文成績單(TOEIC/TOFEL/IELTS/GEPT)
• 成績單（碩士學歷者，請同時附上學士及碩士成績單）

Key Responsibilities:

• Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.
• Responds to fab issues by communicating with other engineers and participating in escalation conference calls. Verifies operational quality of system equipment unassisted . Assists senior engineers as needed.
• Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work.
• Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve recurring technical problem. Demonstrates consistent ability to execute escalation plan. Able to resolve Day-Day issues. Exposure to systemic issue resolution. Able to support the preparation and delivery of technical issues to internal and external stakeholders. Knowledge in fundamental theories. Minimum aid needed to read circuit diagrams. Single primary product and platform. Executes projects to reduce costs and increase uptime.
• Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers (Testing). Has the ability to diagnose and resolve technical problems (Corrective maintenance). Uses training and experience to identify some process, software or hardware related system problems (Predictive maintains).
• Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management. Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Has established skills to perform a range of day-to-day activities.

Business Expertise:

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area.

Leadership:

• Has no supervisory responsibilities; manages own workload.

Problem Solving:

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options.

Impact:

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance.

Interpersonal Skills:

• Uses communication skills to exchange information.

RoleResponsibilities:

• Provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment

• Work closely with the customer to develop leading-edge processes used to manufacture the most advanced semiconductor chips, many of which are inside everyday electronic devices

• Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments

• Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety ofdifficult process

• establishing

• possible solutions

• Provide high-visibility customer support through on-site installations, system diagnoses, and the service and repair of complex systems and equipment
• Work closely with the customer to develop leading-edge processes used to manufacture the most advanced semiconductor chips, many of which are inside everyday electronic devices
• Create hypothesis experiments and design of experiments (DOE); analyze data with statistics; and compile reports with high-level conclusions on technically challenging process engineering experiments
• Troubleshoot complex problems; perform multiple root cause analysis; and resolve a variety of difficult process engineering and customer product issues
• Communicate with both internal stakeholders and the customer to achieve goals with a focus on building relationships and establishing trust
• Apply your growing knowledge of the company’s processes and customers to help solve a range of problems and analyze possible solutions

• Master’s degree in chemistry/ physics, materials engineering, electrical engineering, optoelectronics or related field

• 1–5 years of experience in semiconductor process engineering or technical support (new graduates are also welcome)

• Strong analytical and problem-solving skills with hands-on experience in process development or equipment troubleshooting

• Familiar with Applied Materials' platforms is a plus

• Strong interpersonal and communication skills

• Fluent in English (TOEIC Certification 550+) and Mandarin