Manager V Product Line Management - M5 jobs at Applied Materials in Taiwan, Hsinchu

Key Responsibilities

• Lead overall site operations and business performance for TSMC US Arizona, including customer satisfaction, P&L ownership, and budget management.
• Act as the primary interface to the customer, ensuring alignment with TSMC expectations and Applied’s Vision, Mission, and Values.
• Drive timely and technically oriented responses to customer needs, and proactively develop high-value service solutions.
• Build and maintain a capable workforce to meet current and future service requirements, with a focus on employee development and engagement.
• Collaborate with senior business group leaders to design and implement strategies that address customer challenges and align with organizational goals.
• Provide strategic guidance and approval to reporting managers on long-term programs, process design, and operational improvements.
• Define and monitor site-level performance metrics, and report progress against business unit and account-specific goals.
• Take on a long-term assignment based in Arizona, with initial location in Taiwan.

Qualifications

• Minimum 10 years of experience in semiconductor field service, preferably with exposure to multi-site service operations.
• At least 5 years of people management experience, with proven ability to lead and develop multi-layered teams.
• Prior experience working with TSMC is a plus.
• Technical expertise in any module is welcome (e.g., PVD, CVD, ETCH, FEP, CMP, IMP, etc.).
• Strong customer relationship skills with the ability to build long-term partnerships.
• Passionate about career development and committed to continuous improvement and excellence.
• Proficient in both English and Chinese communication.

Key Responsibilities

• Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
• Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.
• Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
• Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.
• Executes escalation procedure.
• Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
• Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.

Qualifications:

• Minimum 7 years of experience in the semiconductor industry. Experience with Implanter products is a plus, but candidates with other product backgrounds are also welcome.
• At least 1 year of people management or leadership experience, with proven ability to lead teams and drive results.
• Experience working with equipment suppliers or at vendor sites, especially with a strong understanding of after-service business operations, is preferred.
• Prior experience supporting semiconductor customers is highly desirable.
• Strong interpersonal skills with the ability to build and maintain long-term customer relationships.
• Proficient in English communication, both verbal and written, for internal collaboration and external customer engagement.

Key Responsibilities

• Provides strategic direction and owns relationship for multiple customers and regions. Primary interface between sales and BU. Prepare and set tone for customer meetings.
• Formulates, integrates, and coordinates division strategy for assigned account(s) and/or region(s) to achieve specific Market Share (%). Executes to product Single Page Strategy with Sales.
• Understands customer roadmaps and HVPs. Helps translate into product development priorities. Positions division products within assigned accounts/regions in line with customer specifications and product technical capabilities. Contributes competitive intelligence to red teams.
• Aligns purchase and config spec responses. Responsible for closure of hardware and process specifications (RFQs).
• Gathers data, conducts value pricing analysis and recommends pricing structure of products. Partners with Sales for order closure. Develops pricing strategy to introduce product enhancements to increase margin.
• Qualifies, schedules, and coordinates demos, visits, and source inspections. Prepares and presents level 1/2 technical presentations to customers
• Responsible for achieving Account/Division level financial targets (gross margin, OpEx), book/bill commit and forecast.
• Manages multiple projects/ programs at the division level. Assists junior colleagues.

Functional Knowledge

• Regarded as the technical expert in their particular field

• Demonstrates in-depth and/or breadth of expertise in own discipline and broad knowledge of other disciplines within the function

Business Expertise

• Anticipates business and regulatory issues; recommends product, process or service improvements

Leadership

• Leads projects with notable risk and complexity; develops the strategy for project execution

Problem Solving

• Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions

Impact

• Impacts the direction and resource allocation for program, project or services; works within general functional policies and industry guidelines

Interpersonal Skills

• Communicates complex ideas, anticipates potential objections and persuades others, often at senior levels, to adopt a different point of view

Key Responsibilities

• Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
• Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products. Can invite any guest speaker.
• Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
• Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.
• Executes escalation procedure.
• Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
• Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.

Qualifications:

• Minimum 7 years of experience in the semiconductor industry. Experience with MDP products is a plus, but candidates with other product backgrounds are also welcome.
• At least 1 year of people management or leadership experience, with proven ability to lead teams and drive results.
• Experience working with equipment suppliers or at vendor sites, especially with a strong understanding of after-service business operations, is preferred.
• Prior experience supporting TSMC or similar tier-one semiconductor customers is highly desirable.
• Strong interpersonal skills with the ability to build and maintain long-term customer relationships.
• Proficient in English communication, both verbal and written, for internal collaboration and external customer engagement.

• Partner with TSMC to understand their technology roadmap and identify opportunities for MDP process integration.
• Support customer evaluations, joint development programs, and new tool qualifications to accelerate technology adoption.
• Act as a technical interface between customers and internal business units, ensuring alignment of solutions with customer needs.

• Lead a team of PSEs responsible for on-site system installation, troubleshooting, and process support.
• Ensure operational excellence through quality checks, customer training, and continuous improvement initiatives.
• Manage team development through training, certification, and performance coaching.
• Contribute to demand planning and business forecasting to support strategic goals.

• Design and execute experiments (DOE), analyze data statistically, and deliver technical reports with actionable insights.
• Resolve complex process issues using structured root cause analysis and innovative problem-solving approaches.
• Recommend process enhancements based on industry best practices and customer feedback.

Qualifications

• Master’s degree in Chemistry, Physics, Materials Engineering, Electrical Engineering, Optoelectronics, or a related field.
• 10+ years of experience in semiconductor process or equipment engineering, experience in customer-facing roles and cross-functional collaboration is a must.
• Strong technical background in MDP or related deposition technologies.
• Demonstrated leadership in managing small teams or technical projects.
• Excellent communication and interpersonal skills.
• Proficiency in English.

Key Responsibilities

• Bridge HQ initiated changes with field team: representative of Applied Materials Taiwan to join HQ major projects (ex. CRM, QRAM, TKM, P&L), participate HQ design phase discussions and communicate field team to adopt changes timely. Continuously feedforward/feedback CIP ideas with HQ and field team, with successful change managements/program implementations

• SME of providing internal data and convert data into business/operation intelligence, provided FSO management and sales team with forecast revenue/GM%, market share, opportunity to grow service business.

• Coordinator of Taiwan FSO productivity improvements, facilitate region level productivity improvement discussions with aggressive target set, work with FSO managers to adopt productivity improvement BKM as well benchmarking practices across Taiwan sites.

• Good communication skill which help to discuss with HQ for CIP with valid business reason, also communicate with field team to understand the real intends and changes properly

• Strategic Program Management:

  • Execute cross-functional programs that support FSO transformation, operational efficiency, and customer experience.

  • Manage program risks, dependencies, and stakeholder expectations.

• Operational Excellence:

  • Execute process improvements across field service delivery, logistics, and customer support.

  • Analyze data to clarify KPI root causes and support process standardization.

Required Capabilities

• Quick learner: the ability to quickly make sense of and organize ambiguous situations

• Partner with stakeholders to achieve and accomplish

Minimum Qualifications

• 3 years (above) knowledge of semiconductor customers and peer equipment companies. Experienced in customer service (ex. CE), or cross functions rotation experience (ex. order management, business operation, spares operation, finance, contract management or relevant) is preferred.

• Interpersonal and communication skills: Ability to collaborate with cross-functional teams, build relationships, and influence stakeholders.

• Strong tactical discipline; coordinate and respond quickly to requests

• Good communication (written and verbal), organization, and influence skills

• Data analysis skill: MS Excel (ex: advanced functions, pivot tables)

• Personality with positive, proactive, detail-oriented, and responsible

Key Responsibilities

• Bridge HQ initiated changes with field team: representative of Applied Materials Taiwan to join HQ major projects (ex. CRM, QRAM, TKM, P&L), participate HQ design phase discussions and communicate field team to adopt changes timely. Continuously feedforward/feedback CIP ideas with HQ and field team, with successful change managements/program implementations

• SME of providing internal data and convert data into business/operation intelligence, provided FSO management and sales team with forecast revenue/GM%, market share, opportunity to grow service business.

• Coordinator of Taiwan FSO productivity improvements, facilitate region level productivity improvement discussions with aggressive target set, work with FSO managers to adopt productivity improvement BKM as well benchmarking practices across Taiwan sites.

• Good communication skill which help to discuss with HQ for CIP with valid business reason, also communicate with field team to understand the real intends and changes properly

• Strategic Program Management:

  • Execute cross-functional programs that support FSO transformation, operational efficiency, and customer experience.

  • Manage program risks, dependencies, and stakeholder expectations.

• Operational Excellence:

  • Execute process improvements across field service delivery, logistics, and customer support.

  • Drive standardization and best practices across accounts and teams.

• Change Management & Communication:

  • Execute change communication plan, training, and stakeholder engagement

  • Act as a liaison between field teams and corporate functions to ensure smooth adoption of new processes and tools.

Required Capabilities

• Quick learner: the ability to quickly make sense of and organize ambiguous situations

• Partner with stakeholders to achieve and accomplish

• Selfless and supportive approach to the role

Minimum Qualifications

• 5 years (above) knowledge of semiconductor customers and peer equipment companies. Experienced in customer service (ex. CE), or cross functions rotation experience (ex. order management, business operation, spares operation, finance, contract management or relevant) is preferred.

• Ability to act as an influencer: nurture relationships, build rapport and establish trust across multiple stakeholders

• Organized, structured approach to execution

• Strong tactical discipline; coordinate and respond quickly to requests

• Good communication (written and verbal), organization, and influence skills