Customer Advocacy Quality Assurance Specialist jobs at Apple in United States, Cary
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Company (1)
Job type
Job categories
Job title (1)
United States
State
Cary
14 jobs found
13.04.2025
A
Apple Quality Operations Manager United States, North Carolina, Cary
BA/BS degree or equivalent experience. 6+ years of work experience in large-scale, multi-channel contact center environment including technical support and / or customer service management. 2+ years direct people leadership...
Experience working with cross-functional teams and organizations. Project or process management experience. Capable of working independently and consistently using independent judgment to resolve cross-functional issues that may be unique, new,...
1+ years HR related experience and/or 3-6 years related customer service experience. Communicates effectively accurately by phone and writing using professional grammar. Ability to intake 6+ calls per hour. Professional...
Currently working in Carpe Facto. At least one year of experience in Carpe Facto. Passion for coaching and leading your peers and team. Exceptional knowledge of Carpe Facto procedures and...
Experience as a Customer Advocacy Phone Advisor. Proven ability to maintain high performance in a fast-paced environment. Exceptional attention to detail. Strong time-management and organizational skills. Excellent verbal and written...
Fluency to read, write, and speak English and Spanish. Previous management, training, or quality experience in a customer service organization. Analytical skills with the ability to identify trends and formulate...
Minimum 6 years of work experience in large-scale, multi-channel contact center environment including technical support and / or customer service management. Proven experience with US domestic, offshore and work from...
BA/BS degree or equivalent experience. 6+ years of work experience in large-scale, multi-channel contact center environment including technical support and / or customer service management. 2+ years direct people leadership...
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