Customer Advocacy Quality Assurance Specialist jobs at Apple in United States, Cary
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Company (1)
Job type
Job categories
Job title (1)
United States
State
Cary
10 jobs found
20.12.2024
A
Apple Customer Advocacy Quality Assurance Specialist United States, North Carolina, Cary
Experience as a Customer Advocacy Phone Advisor. Proven ability to maintain high performance in a fast-paced environment. Exceptional attention to detail. Strong time-management and organizational skills. Excellent verbal and written...
Fluency to read, write, and speak English and Spanish. Previous management, training, or quality experience in a customer service organization. Analytical skills with the ability to identify trends and formulate...
Minimum 6 years of work experience in large-scale, multi-channel contact center environment including technical support and / or customer service management. Proven experience with US domestic, offshore and work from...
2 - 5 years of compliance, risk, or audit experience with the ability execute testing. Bachelor’s Degree or equivalent experience. Working knowledge of key financial services regulations including those overseen...
3-5 years working experience in manufacturing field, with BS, MS or PhD in mechanical, manufacturing or industrial engineering . Fluent in English communication. Knowledge of Statistics, Data Science, Machine Learning....
Minimum 5+ years of process improvement/continuous improvement experience. Ability to deliver large scale DMAIC/A3 projects on-time with consistently successful measurable results, while working across departments and time zones. Experience designing...
Previous management, training, or quality experience in a customer service organization. Analytical skills with the ability to identify trends and formulate effective strategies. BS/BA or equivalent experience. Experienced in Contact...
Experience as a Customer Advocacy Phone Advisor. Proven ability to maintain high performance in a fast-paced environment. Exceptional attention to detail. Strong time-management and organizational skills. Excellent verbal and written...
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