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Apple AppleCare Quality Program Manager- Spanish Language United States, North Carolina, Cary 386782504
18.11.2024
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Minimum Qualifications
- Fluency to read, write, and speak English and Spanish
- Previous management, training, or quality experience in a customer service organization
- Analytical skills with the ability to identify trends and formulate effective strategies
- BS/BA or equivalent experience
Preferred Qualifications
- Experienced in Contact Center Management and familiarity with Apple Products
- Strong technical experiences Insightful and intuitive understanding of strategies for effective communication
- Strong Analytical and Critical thinking skills
- Strong ability to analyze data & identify trends
- Exceptional coaching abilities
- Effective Leadership skills
- Excellent written and verbal communication skills
- Demonstrated creative skills
- Skilled at Relationship Building
- Quality or Project Management training or certification (Lean Six Sigma, ASQ, PMP, BPM, COPC, etc)
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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