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Fraud Investigation Area Manager jobs at Apple in Japan, Yokohama
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Japan
Yokohama
8 jobs found
25.08.2025
A
Apple Engineering Manager – Apple Intelligence Siri Evaluation Too... Japan, Yokohama
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10+ years of professional software engineering experience and 2+ years in a leadership role managing high-performing teams. Strong programming background in Python, Swift, or similar languages, with a focus on...
Description:
This role requires a hands-on leader who is comfortable contributing to the codebase and actively supporting the team with technical expertise, in addition to managing day-to-day operations and strategic initiatives.
- 10+ years of professional software engineering experience and 2+ years in a leadership role managing high-performing teams.
- Strong programming background in Python, Swift, or similar languages, with a focus on Machine Learning, test automation, or data tooling.
- Demonstrated experience designing and scaling systems for software validation, quality assessment, or ML model evaluation.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- Experience working on voice assistants, NLP systems, or real-time AI-powered applications.
- Experience in Large Language Models usage and benchmarking.
- Proven success collaborating with globally distributed teams in a fast-paced, cross-functional environment.
- Master’s degree or higher in Computer Science, Machine Learning, or a related discipline.
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04.08.2025
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Apple RCC Business Planning & Comms Manager - Retail Customer Care Japan, Yokohama
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You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled,...
Description:
Maintain accuracy and follow guidance.
- You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- You can:
- Demonstrate knowledge of Apple products and services.
- Personalize solutions based on customer needs, and effectively communicate them.
- Work in a fast-paced environment, often supporting multiple customers at the same time.
- Work in a team environment, demonstrating shared responsibility and accountability with other team members.
- Be curious and open to learning from others and helping each other grow.
- Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
- Be trusted with sensitive or confidential information, keeping with Apple’s core values.
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28.06.2025
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Apple Engineering Manager – Apple Intelligence Siri Evaluation Too... Japan, Yokohama
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10+ years of professional software engineering experience and 2+ years in a leadership role managing high-performing teams. Strong programming background in Python, Swift, or similar languages, with a focus on...
Description:
This role requires a hands-on leader who is comfortable contributing to the codebase and actively supporting the team with technical expertise, in addition to managing day-to-day operations and strategic initiatives.
- 10+ years of professional software engineering experience and 2+ years in a leadership role managing high-performing teams.
- Strong programming background in Python, Swift, or similar languages, with a focus on infrastructure, test automation, or data tooling.
- Demonstrated experience designing and scaling systems for software validation, quality assessment, or ML model evaluation.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- Experience working on voice assistants, NLP systems, or real-time AI-powered applications.
- Familiarity with continuous integration pipelines and E2E evaluation frameworks.
- Proven success collaborating with globally distributed teams in a fast-paced, cross-functional environment.
- Master’s degree or higher in Computer Science, Machine Learning, or a related field.
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08.06.2025
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Apple Apple Store Online Fraud Investigator Japan, Yokohama
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Proficiency in Japanese and English. Strong written and verbal communications. 1-2 years experience in a customer service, contact center, data analytic or order verification role. Must be flexible to work...
Description:
Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
- Proficiency in Japanese and English. Strong written and verbal communications
- 1-2 years experience in a customer service, contact center, data analytic or order verification role.
- Must be flexible to work rotating shifts, including weekends and public holidays, with additional flexibility during high volume times of the year
- Excellent analytics, employ creative problem solving skills and good logical thinking
- Comfortable dealing with large and complex data.
- Demonstrate sound decision-making and good judgment.
- Customer-focused individual with an eye for identifying outliers among data sets.
- Ability to maintain a positive attitude in high-stress/fast-paced work environment.
- Phenomenal teammate with a passion for customer protection.
- Comfortable with Multi-tasking.
- Review and analyze purchase transactions, chargeback requests, and customer accounts to detect unauthorized activity.
- Ability to work and make decisions independently
- Obtain additional information through outreach to customers, or answering customers call.
- Determine appropriate next steps and take action on fraudulent orders, accounts and chargeback transactions.
- Analyze, identify, and communicate trends.
- Research and resolve suspected fraud escalations from various sources.
- Adept at working with ambiguity.
- Deal with change positively.
- Bachelor’s degree preferred, or equivalent experience.
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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20.04.2025
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Apple Sales Team Manager - Retail Customer Care Japan, Yokohama
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Proficiency in English and Japanese to support customers in respective regions. Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams. Makes space to...
Description:
- Proficiency in English and Japanese to support customers in respective regions
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Team management experience
- Confronts barriers to greater inclusion with tenacity, care and commitment
- Excellent communication (oral and written), interpersonal and presentation skills
- Skilled at handling and being a phenomenal partner
- Good at translating ‘techno-speak’ into “amateur's” terms
- Exhibit composure under pressure
- 2+ years experience in leading a team to provide extraordinary customer service
- Previous people-facing roles where the emphasis has been on quality of service
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20.04.2025
A
Apple Customer Support Team Manager Retail Care Japan, Yokohama
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Proficiency in English and Japanese to support customers in respective regions. Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams. Makes space to...
Description:
- Proficiency in English and Japanese to support customers in respective regions
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Team management experience
- Confronts barriers to greater inclusion with tenacity, care and commitment
- Excellent communication (oral and written), interpersonal and presentation skills
- Skilled at handling and being a phenomenal partner
- Good at translating ‘techno-speak’ into “amateur's” terms
- Exhibit composure under pressure
- Previous people-facing roles where the emphasis has been on quality of service
- 2+ years experience in leading a team to provide extraordinary customer service
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These jobs might be a good fit
20.04.2025
A
Apple Service Area Manager Retail Customer Care Japan, Yokohama
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Minimum 3-5 years leadership experience in a Customer Service/Contact Center. Strong communication skills. Fluent in Japanese and English. Experience working for a global organization within the technology sector. Strong analytical...
Description:
As a member of the RCC management team the individual will require strong cross-functional leadership skills and a demonstrated track record of driving for excellence in the area of Customer Satisfaction/Experience.
- Minimum 3-5 years leadership experience in a Customer Service/Contact Center
- Strong communication skills
- Fluent in Japanese and English.
- Experience working for a global organization within the technology sector
- Strong analytical ability and good track record in decision making supported by good business acumen
- Strong collaboration skills with experience working in a matrixed organization
- Knowledge and experience in e-commerce environment
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10+ years of professional software engineering experience and 2+ years in a leadership role managing high-performing teams. Strong programming background in Python, Swift, or similar languages, with a focus on...
Description:
This role requires a hands-on leader who is comfortable contributing to the codebase and actively supporting the team with technical expertise, in addition to managing day-to-day operations and strategic initiatives.
- 10+ years of professional software engineering experience and 2+ years in a leadership role managing high-performing teams.
- Strong programming background in Python, Swift, or similar languages, with a focus on Machine Learning, test automation, or data tooling.
- Demonstrated experience designing and scaling systems for software validation, quality assessment, or ML model evaluation.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field.
- Experience working on voice assistants, NLP systems, or real-time AI-powered applications.
- Experience in Large Language Models usage and benchmarking.
- Proven success collaborating with globally distributed teams in a fast-paced, cross-functional environment.
- Master’s degree or higher in Computer Science, Machine Learning, or a related discipline.
Show more
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Fraud Investigation Area Manager opportunities at Apple in Japan, Yokohama. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.