The point where experts and best companies meet
Retail Executive Relations Representative Apac jobs at Apple in China, Shanghai
Discover your perfect match with Expoint. Search for job opportunities as a Retail Executive Relations Representative Apac in China, Shanghai and join the network of leading companies in the high tech industry, like Apple. Sign up now and find your dream job with Expoint
Company (1)
Job type
Job categories
Job title (1)
China
Shanghai
50 jobs found
26.08.2025
A
Apple Customer Service Support Specialist Retail Care China, Shanghai
Share
Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
Description:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
Show more
These jobs might be a good fit
25.08.2025
A
Apple Senior Manager Retail Technology China, Shanghai
Share
10+ years of hardware/ software engineering and/or product management experience related to consumer products and/or Retail. 7+ years experience directly managing and mentoring a team responsible for the delivery of...
Description:
- 10+ years of hardware/ software engineering and/or product management experience related to consumer products and/or Retail
- 7+ years experience directly managing and mentoring a team responsible for the delivery of technology initiatives, and software and hardware systems
- Technical understanding and hands-on experience with Native App development, “Super App” design and architecture, back-end systems, and content management systems
- Expertise leading complex, cross-functional initiatives involving multiple technology systems and platforms
- Hands-on experience in Agile Software Development and rapid iteration/ prototyping
- Demonstrated deep understanding of the customer-facing technology landscape in China, and approaches necessary for success
- Skilled navigating fast-paced, dynamic environments with a balance of strategic vision and hands-on execution
- Exceptional communication and influence skills, with the ability to drive clarity and alignment across all levels
- Proven experience creating and managing product roadmaps supporting operational and business goals
- Skilled in developing requirements for engineering and design teams, and guiding solution delivery through every phase
- Willingness to travel up to 30% domestically and internationally
Show more
These jobs might be a good fit
25.08.2025
A
Apple Quality Program Manager Retail Customer Care China, Shanghai
Share
5+ years of experience in a quality management or program management role within a contact center or customer service environment. Ability to work with and influence cross functional business partners...
Description:
A Quality Program Manager will participate in weekly business reviews, provide insights from both their own and other coaching contact reviews and are responsible for quality analysis and reporting. You will need to be regularly lead and participate in calibration activities, be an expert in quality standards and align the teams with these standards. You will also need a deep knowledge of the business, performance management and vendor management practices. It is important that you are able to articulate and analyze customer expectations and satisfaction, service trends and professional ethics and operational policies and procedures are followed.
- 5+ years of experience in a quality management or program management role within a contact center or customer service environment
- Ability to work with and influence cross functional business partners to create and achieve strategic quality objectives and goals
- Adapt to changing environments, technology and processes
- Drive for results with a high degree of determination
- Superb written and communication skills of English and Chinese
- Strict adherence to company policy on confidential materials
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Strong data visualization skills with experience using tools like Tableau to identify trends and draw actionable conclusions
- Excellent communication and presentation skills (written and verbal), with the ability to clearly communicate complex information to diverse audiences, including stakeholders at various levels
- Strong critical thinking and problem-solving skills, with a demonstrated ability to identify root causes and develop effective solutions
- Proven track record in transactional quality assurance, utilizing methodologies like call scoring and audits, with knowledge of quality management frameworks, COPC, Six Sigma).
- Proven ability to manage multiple projects concurrently, prioritize effectively and consistently meet deadlines in a fast paced environment
Show more
These jobs might be a good fit
25.08.2025
A
Apple Apple Support - Executive Relations Senior Area Manager Grea... China, Shanghai
Share
Bachelor’s degree or equivalent experience required. Fluency in both spoken and written Mandarin and English is essential. 8+ years of experience in customer experience, executive relations, or a similar high-impact...
Description:
- Bachelor’s degree or equivalent experience required.
- Fluency in both spoken and written Mandarin and English is essential.
- 8+ years of experience in customer experience, executive relations, or a similar high-impact role.
- 5+ years of leadership experience, leading both managers and individual contributors, with a track record of building strong, high-performing teams.
- Proven ability managing teams across multiple sites and driving critical initiatives, and delivering operational excellence at scale.
- Strong executive presence and the ability to influence and build trust at all levels of the organization, including senior leadership and external stakeholders.
- Demonstrated ability to manage high-profile customer escalations, balancing customer advocacy with business priorities.
- Exceptional communication, negotiation, and interpersonal skills—able to present insights to senior leadership with clarity and confidence.
- Thrives in fast-paced, high-pressure environments while demonstrating professionalism, empathy, and sound judgment.
- Willingness and flexibility to support crisis situations or high-profile escalations outside of standard working hours as needed.
- Experience engaging with government agencies in Greater China, with strong understanding of local regulatory environments and consumer law.
Show more
These jobs might be a good fit
25.08.2025
A
Apple Sales Team Manager Retail Customer Care China, Shanghai
Share
Experience working with human resources in areas pertinent to employee management such as performance, welfare and development. Instill trust within the team and operate with a high level of integrity....
Description:
Responsibilities:- Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals
- Experience working with human resources in areas pertinent to employee management such as performance, welfare and development
- Instill trust within the team and operate with a high level of integrity
- Communicate with excellence, and tailor your communication style to different audiences
- Develop others through mentorship, coaching, and effective feedback
- Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks
- Fluent in both English and Mandarin (speaking, reading, writing)
- 5+ years experience in Sales, Retail, or Customer Care Center landscapes
- 2+ years of management experience, leading a team of 15+ direct reports
- Knowledge for WeChat, Douyin, Taobao, Xiaohongshu, and other local e-commerce platforms.
- Experience leading in a multi-lingual/cultural environment
- Instill trust within the team and operate with a high level of integrity
- Follow through on commitments and establish mechanisms to encourage others to do the same
- Make timely and sound decisions by asking questions and using analytics, experience, and judgment
- Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing environment
- Resolve conflict and settle differences in productive ways
Show more
These jobs might be a good fit
24.08.2025
A
Apple APAC Business Operations Analyst China, Shanghai
Share
Bachelor’s degree in engineering, mathematics, finance, statistics, analytics or other quantitative area, master’s degree a plus. 5+ years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent...
Description:
Design data models for automated reports and develop dashboards using industry standard visualization tools such as Tableau to supervise key trends of metrics and generate insights on demand, staffing and quality performance.
- Bachelor’s degree in engineering, mathematics, finance, statistics, analytics or other quantitative area, master’s degree a plus.
- 5+ years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent experience. Contact Center experience preferred.
- 3+ years of proven data analytics experience including significant knowledge across these tools and languages: Excel, Tableau, SQL, and Python for data collection, storage, cleaning, preparation, analysis and visualization.
- Experience in data science models and statistical analysis techniques such as text analytics, hypothesis testing, sentiment analysis, regression etc.
- Effective presentation and communication skills, including ability to explain complex data and charts in a concise manner and influence and engage with senior leadership.
- Familiarity with AWS and Snowflake preferred.
- Proven problem-solving, collaborator management and cross-functional project work experience.
- Ability to stay positive in high stress situations and balance multiple tasks in a dynamic environment.
- Comfortable to work independently with strong work ethic and attention to detail.
- Curious and self-motivated individual who is highly interested to develop new skills and learn new technologies.
Show more
These jobs might be a good fit
24.08.2025
A
Apple RCC Business Planning & Comms Manager - Retail Customer Care China, Shanghai
Share
Minimum of 3–5 years of experience as a Project Manager in a top-tier management consulting firm, or deep experience in an operations strategy role within the high-tech industry. Demonstrated ability...
Description:
- Minimum of 3–5 years of experience as a Project Manager in a top-tier management consulting firm, or deep experience in an operations strategy role within the high-tech industry
- Demonstrated ability to design communication strategies aligned with organizational goals and ensure flawless execution
- Excellent planning, organizational, and implementation skills
- Strong verbal and written communication skills
- Proficiency in Keynote and photo/video editing applications
- Bachelors degree or equivalent experience
- Proven experience in shaping and implementing complex regional programs and initiatives, with the ability to drive and lead multiple implementation projects simultaneously
- Strong problem-solving abilities
- Exceptional attention to detail, with the ability to zoom in and out as needed
- Demonstrated ability to work independently in areas of ambiguity
- Proven ability to build strong relationships within cross-functional teams, with demonstrated success in managing complex international collaborations
- Experience interacting with and influencing stakeholders at all levels of management
- Ability to work within a flexible schedule and embrace change enthusiastically
- High level of ethics, integrity, and trust
- Experience in graphic design, desktop publishing, or web-based media such as newsletters, blogs, or websites is a plus
- Experience in a call center organization is a plus
Show more
These jobs might be a good fit
Share
Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
Description:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
Show more
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Retail Executive Relations Representative Apac opportunities at Apple in China, Shanghai. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.