Quality Program Manager Retail Customer Care jobs at Apple in China, Shanghai
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China
Shanghai
32 jobs found
05.06.2024
A
Apple Quality Program Manager Retail Customer Care China, Shanghai
Ability to work with and influence cross-functional business partners to build and achieve strategic quality objectives and goals. Adapt to changing environments, technology, and processes. Commit to results with a...
Minimum 5 years of shown work experience in large-scale contact center environment including sales, customer service or technical support management across phone, chat and email channels. Solid understanding of OSV...
Experience in assessing learning needs and identifying performance gaps. Experience defining curriculum strategies and training plans. Familiar with adult learning principles and instructional design techniques, design framework. Experience with learning...
• BS/BA or above, accumulate work experience in supply chain, project management, or digital transformation. • Passion to work in fast-paced, evolving and result driven environment. • Proven record of...
Mechanical background or equivalent. Strong sense of responsibility and ownership. Strong English-language and Chinese-language skills. 3+ years and above of project management experience. Excellent verbal and written communication skills. 3+...
- “Advanced User” of Excel and a deep understanding of Excel Modeling techniques is a plus. Highly analytical and detail oriented. - Show strong written and oral interpersonal skills with...
- “Advanced User” of Excel and a deep understanding of Excel Modeling techniques is a plus. Highly analytical and detail oriented. - Show strong written and oral interpersonal skills with...
Ability to work with and influence cross-functional business partners to build and achieve strategic quality objectives and goals. Adapt to changing environments, technology, and processes. Commit to results with a...
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