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Greater Retail Commercial Lead jobs at Apple in China, Shanghai
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China
Shanghai
85 jobs found
26.08.2025
A
Apple Customer Service Support Specialist Retail Care China, Shanghai
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Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
Description:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
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26.08.2025
A
Apple Greater Customer Engagement & Integrated Marketing Lead China, Shanghai
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10+ years in consumer marketing with global brands within a multi-channel environment. 8+ years building, developing, and leading high-performing GC and or APAC based marketing teams and at least 3+...
Description:
In this role you will create marketing and programming strategies and campaign execution that align with business goals and enhance the customer experience for Greater China.
- 10+ years in consumer marketing with global brands within a multi-channel environment.
- 8+ years building, developing, and leading high-performing GC and or APAC based marketing teams and at least 3+ including senior level individual contributors.
- Fluent in English and Mandarin
- 15+ years of experience in GC and APAC region in strategic marketing across the Retail sector.
- Proven track record of handling complex/multi-faceted projects, delivering on key metrics to drive impact for the company.
- Excellent interpersonal skills, able to strike the right balance in all situations, from cross-functional working groups to executive presentations.
- Strong analytical skills, able to identify and act upon opportunities for campaign improvement and impact.
- Strategically astute, with a creative approach to solving problems and creating memorable customer experiences and campaigns.
- Deep understanding of geography dynamics, consumer behaviours and competitive marketing landscapes. Able to use these insights to make informed, strategic decisions, anticipate market trends and pivot strategies as needed.
- Clear ability to navigate a matrixes organisation and influence decisions without direct authority.
- Experience working across geography and WW teams with successful outcomes for both regional and WW goals.
- An encouraging people leader who is able to recruit, empower and develop outstanding talent. A phenomenal teammate who leads from the front and will be the champion for doing what’s right.
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25.08.2025
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Apple Senior Manager Retail Technology China, Shanghai
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10+ years of hardware/ software engineering and/or product management experience related to consumer products and/or Retail. 7+ years experience directly managing and mentoring a team responsible for the delivery of...
Description:
- 10+ years of hardware/ software engineering and/or product management experience related to consumer products and/or Retail
- 7+ years experience directly managing and mentoring a team responsible for the delivery of technology initiatives, and software and hardware systems
- Technical understanding and hands-on experience with Native App development, “Super App” design and architecture, back-end systems, and content management systems
- Expertise leading complex, cross-functional initiatives involving multiple technology systems and platforms
- Hands-on experience in Agile Software Development and rapid iteration/ prototyping
- Demonstrated deep understanding of the customer-facing technology landscape in China, and approaches necessary for success
- Skilled navigating fast-paced, dynamic environments with a balance of strategic vision and hands-on execution
- Exceptional communication and influence skills, with the ability to drive clarity and alignment across all levels
- Proven experience creating and managing product roadmaps supporting operational and business goals
- Skilled in developing requirements for engineering and design teams, and guiding solution delivery through every phase
- Willingness to travel up to 30% domestically and internationally
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25.08.2025
A
Apple Administrative Assistant - Greater Marketing Communications China, Shanghai
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Fluent in Chinese and English; good communication skills. Experience in supporting high-level executives in an administrative partnership capacity. Experience managing highly complex calendars, with the ability to foresee and resolve...
Description:
In this role, you will use your critical thinking skills to anticipate the needs of your team and understand the “big picture”. In this role you will build trust, credibility and influence across multiple internal partners in a highly matrix’d organization.- Maintain Greater China Marcom leaders’ appointment calendar by planning and scheduling meetings, conferences, teleconferences, and travel. Manage their general administrative requirements, expenses report, travel needs, visa renewal etc.- Ensure operation of office equipment, order maintenance when necessary.- Coordinate WW visitors’ itineraries within Greater China and ensure all plans are well executed.
- Fluent in Chinese and English; good communication skills
- Experience in supporting high-level executives in an administrative partnership capacity
- Experience managing highly complex calendars, with the ability to foresee and resolve scheduling conflicts proactively.
- Exceptional organizational skills with the ability to juggle multiple competing prioriti
- 5+ years experience supporting high-level executives with administrative support including strategic calendar prioritization, event planning, travel logistics, expense reporting and project managementCreative thinker and be resourceful - actively proposes solutions to resolve issues and offer various options when challenges arise.
- Proven ability to take initiative, foster trust and build strong, productive relationships, with cross-functional teams and partners
- Ability to anticipate change and react efficiently and expeditiously.
- Ability to multi-task, manage several tasks at the same time with minimal supervision.
- Exceptional at handling confidentiality on all business matters, while remaining calm and confident under pressure
- Experience working effectively in a highly-matrixed organization across timezones
- Interest and creativity in building team culture and fostering a positive and productive work environment
- Strong written and verbal communication skills with extraordinary attention to detail
- Proficiency with Apple Calendar, Apple Mail, Apple Keynote, Quip, Slack, and other office systems and tools are a plus
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25.08.2025
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Apple Commercial Manager China, Shanghai
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Bachelor’s degree in Business, Marketing, Economics, or equivalent experience in a related field. 7+ years of experience in commercial strategy, go-to-market planning, or retail business management. Proven ability to analyze...
Description:
In this role, you will leverage a deep understanding of retail trends, consumer insights, and the unique dynamics of China to develop and execute impactful strategies that accelerate growth and innovation for Apple Retail.
- Bachelor’s degree in Business, Marketing, Economics, or equivalent experience in a related field.
- 7+ years of experience in commercial strategy, go-to-market planning, or retail business management.
- Proven ability to analyze market trends, consumer behavior, and business performance to develop actionable strategies. Deep understanding of the consumer electronics market, competitive dynamics, and channel strategies.
- Strong leadership skills with the ability to influence and drive cross-functional teams without direct authority. Excellent communication, relationship-building, and executive presentation skills.
- Fluency in Mandarin: Chinese language proficiency
- Experience in the Chinese Retail Market: Knowledge of China's retail landscape, including consumer behavior and regulatory environment, is beneficial.
- Digital Marketing Expertise: Familiarity with digital marketing strategies, particularly in e-commerce and social media platforms relevant to China, could be advantageous.
- Data Analytics Proficiency: Skills in data analysis tools and methodologies to extract insights from large datasets, supporting strategic decision-making.
- Innovation and Creativity: Ability to think creatively and innovate, particularly in developing new business models or marketing strategies.
- Project Management Skills: Experience in managing complex projects, including cross-functional collaboration and timeline management.
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25.08.2025
A
Apple Cross Functional Test Lead China, Shanghai
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5+ years of experience leading a team as QA Lead. Strong experience developing and implementing test plans, QA processes and methodologies. Strong experience performing manual and automation testing. Experience with...
Description:
The IS&T Retail Systems is looking for a Cross Functional Test Lead to join our group. In this role you will be responsible for planning, coordination, execution, and continuous improvement of processes for end to end integration testing.
Must possess the skills necessary for working closely with the engineering team during all aspects of the development process. In addition, this position requires someone who is ‘very detailed oriented’, inspire and lead a team of talented individuals, and can work in a fast-paced testing environment.This position will require not only Leading but also should be hands on and ready to work independently on other projects assigned.Must also be flexible to support projects being lead in different timezones and regions globally.
- 5+ years of experience leading a team as QA Lead
- Strong experience developing and implementing test plans, QA processes and methodologies
- Strong experience performing manual and automation testing
- Experience with automation framework and tools
- Strong experience in test data and environment setup for end to end testing
- Bachelors Degree in Computer Science or equivalent work experience
- Able to quickly identify and understand issues
- Outstanding team player with excellent interpersonal skills and ability to work cross functionally
- Excellent written, verbal communication and presentation skills
- Able to work under pressure and comfortable working in dynamic environment
- Able to collaborate with business partners, developers, and various support teams to troubleshoot and resolve defects and issues
- Strong capabilities in end to end software testing in both Agile and Waterfall methodologies
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25.08.2025
A
Apple Quality Program Manager Retail Customer Care China, Shanghai
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5+ years of experience in a quality management or program management role within a contact center or customer service environment. Ability to work with and influence cross functional business partners...
Description:
A Quality Program Manager will participate in weekly business reviews, provide insights from both their own and other coaching contact reviews and are responsible for quality analysis and reporting. You will need to be regularly lead and participate in calibration activities, be an expert in quality standards and align the teams with these standards. You will also need a deep knowledge of the business, performance management and vendor management practices. It is important that you are able to articulate and analyze customer expectations and satisfaction, service trends and professional ethics and operational policies and procedures are followed.
- 5+ years of experience in a quality management or program management role within a contact center or customer service environment
- Ability to work with and influence cross functional business partners to create and achieve strategic quality objectives and goals
- Adapt to changing environments, technology and processes
- Drive for results with a high degree of determination
- Superb written and communication skills of English and Chinese
- Strict adherence to company policy on confidential materials
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Strong data visualization skills with experience using tools like Tableau to identify trends and draw actionable conclusions
- Excellent communication and presentation skills (written and verbal), with the ability to clearly communicate complex information to diverse audiences, including stakeholders at various levels
- Strong critical thinking and problem-solving skills, with a demonstrated ability to identify root causes and develop effective solutions
- Proven track record in transactional quality assurance, utilizing methodologies like call scoring and audits, with knowledge of quality management frameworks, COPC, Six Sigma).
- Proven ability to manage multiple projects concurrently, prioritize effectively and consistently meet deadlines in a fast paced environment
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These jobs might be a good fit
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Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
Description:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
Show more
These jobs might be a good fit
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Greater Retail Commercial Lead opportunities at Apple in China, Shanghai. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.