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Business Process Management Specialist Apple Store Online jobs at Apple in China, Shanghai
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China
Shanghai
82 jobs found
26.08.2025
A
Apple Customer Service Support Specialist Retail Care China, Shanghai
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Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
Description:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
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25.08.2025
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Apple Molding Process Engineer China, Shanghai
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Minimum 5 years in molding process position. Experience in developing plastic processing parameters with hands-on experience in mold setup, process optimization, and problem-solving. Proficient in using scientific molding technique. Able...
Description:
- Lead the development of new plastic tooling projects to meet wide range of product performance and cosmetic requirements for iPhone tooling. - Troubleshooting issues in scientific approach with the use of engineering tools/techniques such as decoupled molding, scientific molding approach, Tolerance Analysis, SPC, DOE, and Six Sigma techniques.-Take the leading role in driving the improvement of productivity and quality of plastic part manufacturing, molding, and tooling techniques.-Serve as Apple’s internal expert for the molding process by leveraging a thorough understanding of various material properties and tool component fabrication techniques.-To take part in new material development, new process development, and innovation.-Work closely with Supply Management, Product Design, Industrial Design, Quality, and -Manufacturing Engineering groups on new part designs.-Frequent travel within the region is required.
- Minimum 5 years in molding process position
- Experience in developing plastic processing parameters with hands-on experience in mold setup, process optimization, and problem-solving.
- Proficient in using scientific molding technique.
- Able to analyze mold flow analysis, scientific study, and provide improvement feedback.
- BS or above in Engineering, Plastics Technology, Polymer Science, or equivalent
- Proficient in written, presentation, and oral communication.
- Experiences in plastic tool design, mold making
- Experience in developing plastic processing parameters with hands-on experience in mold setup, process optimization, and problem-solving.
- Experience in managing and developing precision parts, high-pace, and mass-volume products with multiple vendors in parallel.
- Good knowledge of geometric dimensioning, hot runner systems application, and scientific molding technique.
- Good knowledge of a wide range of materials such as engineering plastic, liquid silicon rubber, thermal plastics, primer, and epoxy.
- Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
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25.08.2025
A
Apple Intern Opportunities Apple General - October September China, Shanghai
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Full time students who are not yet graduated. Be able to commit at least 3 months full time (5 days per week) or 6 months part time (at least 3...
Description:
*Welcome to join the upcoming virtual events in September, "Chat with Recruiting Team", to find out more about internship program and interview preparation.
- Full time students who are not yet graduated.
- Be able to commit at least 3 months full time (5 days per week) or 6 months part time (at least 3 days per week). It depends on the role you apply, for some roles, it might require longer period of time for internship.
- Clear communication with diverse teams, excellent written skill. For some intern roles, English proficiency is required.
- Great interpersonal skill and team work.
- Good at dealing with ambiguities and problem solving.
- Solid understanding/ knowledge in your study/ research field.
- Bachelor/ Master/ MBA /PhD in all majors including Finance/ Computer Science/ Software/ AIML/ Electrical Engineering/ Electronics Related/ Maths/ Data Science/ Physics/ Chemistry/ Materials/ Mechanical Engineering/ Mechanics/ Automation or other.
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25.08.2025
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Apple People Business Partner Leader Greater R&D Site China, Shanghai
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Proven Experience in supporting (influencing and mentoring) senior leadership at Director/VP level and above. Experience partnering with client groups from multiple countries and complex markets with track records in driving...
Description:
This role represents a key partnership opportunity to inspire change, results and excellence. You will play a key role in the APAC People team.
- Proven Experience in supporting (influencing and mentoring) senior leadership at Director/VP level and above. Experience partnering with client groups from multiple countries and complex markets with track records in driving people strategies in either Greater China or Global.
- Proven experience leading strategy and driving implementation in Organisational Development, Change Management, Leadership Development, Talent & Performance Management
- Ability to drive decision and productive analytical data and trends
- Preferred fluency in Mandarin and understanding of GC market - can be optional for internal candidates with strong experience in Apple and with global insights
- Strategic agility in building out people strategies and able to decipher and build out prioritisation
- Leading team - strong background and experience in leading senior team members and developing team members
- Outstanding communication skills and executive presence
- HR Manager or HRBP with experience leading People Team in a matrix organisation. Proven track records in building and developing high performance team and showcase ability to develop others.
- Experience working with senior executives and working in Greater China with a strong understanding of the cultural nuances of the region
- Experience collaborating with Employee Relations, Talent Acquisition, Comp and Bens and On-boarding functions
- Ability to navigate and cut through ambiguity and thrive in a fast paced and vibrant environment
- Positive energy & attitude with a desire to drive constant improvement & change
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25.08.2025
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Apple Supply Demand Management China, Shanghai
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Bachelor’s Degree or Equivalent. Strong analytical and problem-solving abilities. Highly proficient in MS Excel. Excellent communication skills in English, both written and verbal, capable of building and nurturing positive relationships...
Description:
- Partner with Apple Operation team on OEM site strategy development and factory capacity requirements based on demand projections, call out the risks and provide prioritization during constraint.- Identify improvement opportunities in the product planning process, marshal resources, and drive projects to completion.
- Bachelor’s Degree or Equivalent.
- Strong analytical and problem-solving abilities. Highly proficient in MS Excel.
- Excellent communication skills in English, both written and verbal, capable of building and nurturing positive relationships with both internal and external partners.
- Prior experience in supply chain or in fields that requires quantitative analysis.
- Skilled in communicating complex analytics, making data-driven insights accessible and actionable.
- Demonstrate initiative, adaptability and problem-solving skills in a changing and dynamic environment.
- Have experiences in predictive and optimization modelling (eg Solver, AI/ML), data visualization (eg: Tableau) or programming (eg, SQL, Python) is preferred.
- A strong team collaborator and communicator.
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25.08.2025
A
Apple Apple Support - Executive Relations Senior Area Manager Grea... China, Shanghai
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Bachelor’s degree or equivalent experience required. Fluency in both spoken and written Mandarin and English is essential. 8+ years of experience in customer experience, executive relations, or a similar high-impact...
Description:
- Bachelor’s degree or equivalent experience required.
- Fluency in both spoken and written Mandarin and English is essential.
- 8+ years of experience in customer experience, executive relations, or a similar high-impact role.
- 5+ years of leadership experience, leading both managers and individual contributors, with a track record of building strong, high-performing teams.
- Proven ability managing teams across multiple sites and driving critical initiatives, and delivering operational excellence at scale.
- Strong executive presence and the ability to influence and build trust at all levels of the organization, including senior leadership and external stakeholders.
- Demonstrated ability to manage high-profile customer escalations, balancing customer advocacy with business priorities.
- Exceptional communication, negotiation, and interpersonal skills—able to present insights to senior leadership with clarity and confidence.
- Thrives in fast-paced, high-pressure environments while demonstrating professionalism, empathy, and sound judgment.
- Willingness and flexibility to support crisis situations or high-profile escalations outside of standard working hours as needed.
- Experience engaging with government agencies in Greater China, with strong understanding of local regulatory environments and consumer law.
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24.08.2025
A
Apple APAC Business Operations Analyst China, Shanghai
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Bachelor’s degree in engineering, mathematics, finance, statistics, analytics or other quantitative area, master’s degree a plus. 5+ years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent...
Description:
Design data models for automated reports and develop dashboards using industry standard visualization tools such as Tableau to supervise key trends of metrics and generate insights on demand, staffing and quality performance.
- Bachelor’s degree in engineering, mathematics, finance, statistics, analytics or other quantitative area, master’s degree a plus.
- 5+ years of professional experience in operations, analytics, management consulting, corporate strategy, or equivalent experience. Contact Center experience preferred.
- 3+ years of proven data analytics experience including significant knowledge across these tools and languages: Excel, Tableau, SQL, and Python for data collection, storage, cleaning, preparation, analysis and visualization.
- Experience in data science models and statistical analysis techniques such as text analytics, hypothesis testing, sentiment analysis, regression etc.
- Effective presentation and communication skills, including ability to explain complex data and charts in a concise manner and influence and engage with senior leadership.
- Familiarity with AWS and Snowflake preferred.
- Proven problem-solving, collaborator management and cross-functional project work experience.
- Ability to stay positive in high stress situations and balance multiple tasks in a dynamic environment.
- Comfortable to work independently with strong work ethic and attention to detail.
- Curious and self-motivated individual who is highly interested to develop new skills and learn new technologies.
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These jobs might be a good fit
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Makes space to listen, learn, and amplify diverse perspectives and experiences. Actively seeks out opportunities to champion and celebrate inclusion and diversity. Passion for communicating with customers and a strong...
Description:
- You will interact with online customers for our Tmall online store, assisting with order-related inquiries. - You are required to provide prompt and professional support to customers ensuring clarify and empathy in all interactions. - You need to handle order-related requests, including changes, cancellation and returns, while following company policies and guidelines. - You will maintain a customer-first approach, ensuring a seamless and positive experience. - You are expected to take initiative in problem-solving and contribute to process improvements. - You are expected to demonstrate resilience in handling challenging situations and adapting to changing processes. - You are expected to stay agile and open to learning new tools, policies and workflows to enhance performance.
- Makes space to listen, learn, and amplify diverse perspectives and experiences.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Passion for communicating with customers and a strong desire for professional growth.
- Strong written communication skills with the ability to convey information clearly and professionally.
- Problem-solving mindset with the ability to analyze issues and find effective solutions.
- Demonstrated ability to collaborate, adapt to change, and remain action-oriented in a fast-paced environment.
- Resilient mindset with a commitment to achieving results and providing excellent service.
- A team player who instills trust and actively contributes to a positive work environment.
- Ability to type in excess of 60 WPM with 95%+ accuracy.
- Flexible schedule, ability to work on shifts including weekends.
- Mandarin communication skills with verbal and written.
- English communication skills with verbal and written preferred.
- Previous exposure in a customer-facing environment.
- Function well in a dynamic, performance-based customer facing environment where results are monitored, recorded and assessed.
Show more
These jobs might be a good fit
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