Business Operations Workforce Analyst Retail Customer Care jobs at Apple in China, Shanghai
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China
Shanghai
20 jobs found
02.08.2024
A
Apple Business Operations Workforce Analyst Retail Customer Care China, Shanghai
Experience producing reports from raw data via Excel or Numbers, Tableau experience. Excellent analytical and time management skills with ability and willingness to continue learning. Multi-channel support experience - including...
Minimum 5 years of shown work experience in large-scale contact center environment including sales, customer service or technical support management across phone, chat and email channels. Solid understanding of OSV...
Bachelor’s degree in Accounting or Finance. 5 years of financial experience. Proficient in English and Mandarin. Strong organizational skills and attention to detail and comfortable working in a dynamic environment...
Experience in assessing learning needs and identifying performance gaps. Experience defining curriculum strategies and training plans. Familiar with adult learning principles and instructional design techniques, design framework. Experience with learning...
Ability to work with and influence cross-functional business partners to build and achieve strategic quality objectives and goals. Adapt to changing environments, technology, and processes. Commit to results with a...
Chinese(Mandarin) reading, writing, and comprehension skills to support the language specific market. Fluency in English reading, writing and comprehension skills to partner with international teams. Excellent active listening skills with...
Chinese(Cantonese) reading, writing, and comprehension skills to support the language specific market. Fluency in English reading, writing and comprehension skills to partner with international teams. Excellent active listening skills with...
Experience producing reports from raw data via Excel or Numbers, Tableau experience. Excellent analytical and time management skills with ability and willingness to continue learning. Multi-channel support experience - including...
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