Business Analyst Strategic Account Services jobs at Amazon in United States, Austin

Application deadline: Dec 17, 2025The Finance, Administration, Cybersecurity, & Tax (FACT) Vertical team is seeking a highly qualified individual with direct experience in helping treasury and retirement administrators and technologists achieve their digital transformation goals. In this role, you will help state and local government agencies build next generation systems and solutions. You will identify opportunities to introduce the AWS cloud to transform how services are provided, improve reliability and security, and accelerate innovation.You will lead short- and long-term strategy, initiatives, and implementation efforts and work directly with treasury and retirement authorities, including Commissioners, Directors, CIOs, and CISOs, as well as technology partners. You will dive deep into business challenges, propose solutions, and facilitate technical discussions in a fast-paced, demanding environment. A successful candidate demonstrates an ability to earn trust, take ownership, and deliver results.Key job responsibilities- Identify gaps in solutions and influence joint AWS and partner solution development.
- Analyze and report on market trends and performance KPIs.
- Provide thought leadership through presentations, white papers, blogs, and social media to capture customer mindshare.Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 5+ years of developing, negotiating and executing business agreements experience
- 5+ years of professional or military experience
- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Key job responsibilities• Create, maintain, and execute test cases/suites while analyzing results
• Write and execute test plans, design and develop test tools, debug and report code bugs, and promote quality upstream
• Manage and execute project plans while meeting delivery commitments
• Troubleshoot issues to identify root causes and create detailed bug reports
• Prepare precise test completion reports for management review and release approval
• Participate in test planning efforts and status communication
• Collaborate with program management, development teams, and QA organization to scope features and understand customer requirements
• Build software quality solutions for complex, undefined problems
• Understand component interactions within distributed systems to ensure proper functionalityA day in the life
You will create, execute, analyze, maintain, and troubleshoot automated test cases. Drive the creation of test plans and test strategies for our products. Execute test cases, validate bug fixes and sprint tickets, report test results, and advocate for quality in every phase of the development process. Our QA Engineers employ black box, gray box, and white box testing techniques; they understand software internals, debug problems using log files, and write automated tests and user-level test automation tools. You will understand complex distributed system architecture and design while leading project teams of QAEs.

- 6+ years of quality assurance engineering experience
- 4+ years of delivering test frameworks, test tools, leading the QA projects and initiatives experience
- Knowledge of QA methodology and tools, with demonstrated experience in an QAE role
- Experience in automation testing
- Experience in manual testing

- 2+ years of UI Automation (preferably on mobile platforms) experience
- Knowledge of at least one modern object-oriented programming language such as C++, Java, Objective C
- Bachelor's degree

Key job responsibilities
You will work in a highly collaborative environment that feels like a startup inside a big company. You should be comfortable with a degree of ambiguity that’s higher than most projects and relish the idea of solving complex problems at scale. Along the way, we guarantee that you’ll learn a ton, have fun and make a positive impact on millions of people.A day in the life
- Design and create world class firmware and software
- Dive into and take ownership of critical design issues and code- Participate in design and code reviews
- Address all aspects of technology readiness, including manufacturability
- Help build robust methodology and processes to deliver technology to products

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 3+ years of embedded firmware development experience
- Experience with general troubleshooting/debugging of hardware

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Experience in embedded wireless systems
- Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design
- Experience writing low level drivers

Key job responsibilities
- Track all work performed using modern work tracking methodologies, including vendor ticket systems, Jira, etc.
- Order new and replacement device via the Tangoe Platform web portal.
- Re-align non-standard requests with WWGS leadership.
- Escalate order approvals with WWGS leadership as needed.- Review expense management reports provided by VAR and its agents to find inactive lines and unused devices.
- Undertake required actions to suspend or cancel services as appropriate.
- Leverage Early Termination Fee (ETF) Waivers to facilitate cancellation of contractually obligated lines.
- Coordinate collection and transfer of unsupported devices to authorized buy-back electronics recyclers.- Coordinate Mobile Device Management activities to ensure corporate-owned devices are properly locked or wiped before disconnecting phone lines.
- Monitor status of line disconnects, reconnects, and cellular plan adjustments as needed via Carrier portals.
- Update knowledge articles and other documentation on ordering devices and updated support articles.
- Ensure that support issues and escalations are routed to the proper channels.

- 3+ years of software development, or 3+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience dealing with wireless carriers and interacting with their different service plans
- Experience managing financials and reviewing service offerings to improve frugality
- Experience with delivering a high degree of customer service and dealing with urgent customer service issues

- Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis

The VMR Operations organization is looking for a passionate, insightful, and results-oriented Business Intelligence Engineer (BIE) to help manage our ever-growing datasets across VMR Operations. In this role, you will be responsible for building insights and driving strategic business decisions through data. You will design and implement data-driven solutions to business problems related to vulnerability management tools and processes. You will harmonize data from disparate locations and partner with security engineers and leaders to bring clarity to priorities and risk. Finally, you will be challenged with proactive analysis of large datasets to uncover key insights as you learn about and integrate critical systems across Amazon.Key job responsibilities
• Lead the development of robust BI solutions for complex problems, that are extensible and scalable.• Deep understanding of business objectives and continually align work with those objectives to meet needs of business.• Develop data strategies that cut across functional teams and make technical trade-off decisions for long term/short-term needs.• Detailed understanding of Amazon's data resources and know how, when, and which to use, and which not to use.• Serve as liaison between the business and engineering team to achieve the goal of providing actionable insights into current business performance, and ad-hoc investigations to support future improvements or innovations.• Write high quality code to retrieve and analyze and build data visualizations to tell the story of business trends, patterns, and outliers through rich visualizations.
About the team
About Amazon Security
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 10+ years of professional or military experience
- 5+ years of SQL experience
- Experience programming to extract, transform and clean large (multi-TB) data sets
- Experience with theory and practice of design of experiments and statistical analysis of results
- Experience in scripting for automation (e.g. Python) and advanced SQL skills.

Key job responsibilities

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
- Tech depth and breath on Android or iOS development.

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Key job responsibilities

- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
- Tech depth and breath on Android or iOS development.

- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent