Support Associate Services jobs at Amazon in Slovakia, Bratislava

About the role
Key job responsibilities
Enhance and optimize existing services to improve reliability, scalability, and flexibility
Provide mentorship to other cloud engineers and help change development processes to increase developer productivity and project predictability.

* 3+ years of non-internship professional software development experience
* 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
* Experience programming with at least one software programming language

* 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
* Bachelor's degree in computer science or equivalent

About the roleWhat you'll do
- Enhance and optimize existing services to improve reliability, scalability, and flexibility
- Provide mentorship to other cloud engineers and help change development processes to increase developer productivity and project predictability.

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Join AWS as a Senior Hardware Development Engineer to architect and lead the development of next-generation cloud infrastructure hardware. Drive innovation in complex PCBA designs utilizing cutting-edge FPGA SoCs, working with world-class engineers in our dedicated product development lab.This position requires that the candidate selected must be a US Citizen and currently possess and maintain an active Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.Key job responsibilities
- Architect and lead development of complex PCB designs incorporating FPGA SoCs
- Drive system-level hardware architecture decisions and technical requirements- Develop and validate high-speed digital and mixed-signal circuits
- Ensure designs meet EMI/EMC compliance, thermal, and signal integrity requirements
- Partner with FPGA/firmware teams to define hardware interfaces and requirements- Mentor junior engineers and establish hardware engineering best practicesA day in the life
You will work with a cross-functional team of hardware, software, and FPGA engineers in our dedicated product development lab. Your day might include architecting new hardware solutions, reviewing PCB designs, collaborating with contract manufacturers, debugging prototypes, or mentoring team members. You'll partner closely with product managers to define requirements, work with FPGA engineers to optimize hardware interfaces, and engage with manufacturing teams to ensure smooth production ramp-up.
Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSUtility Computing (UC)Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, and conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor's degree in Electrical Engineering or a related field
- 10+ years of hardware engineering experience
- Experience in motherboard design, PCB design including schematic capture, stackup and circuit board layout
- Experience with DFx (Design for cost, test, manufacturing)
- Experience with FPGA SoC hardware integration, hardware validation and debugging
- Current, active US Government Security Clearance of Secret or above

- Experience with AMD/Intel FPGA SoC platforms
- Expertise in signal integrity and power integrity analysis and PCB design tools (Allegro, Altium, or similar)
- Experience with high-volume manufacturing and NPI processes
- Experience with industry standards (PCIe, DDR, SERDES, etc.)
- Current, active US Government Security Clearance of Top Secret or above

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and understanding their unique IT needs and providing personalized support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of hardware and software issues by implementing successful solutions. You will guide and empower both technical and non-technical Amazonians through the ever-evolving digital landscape.Key job responsibilities
- Provide on-site, hands-on support for hardware, software and IT peripherals diagnosing, troubleshooting and resolving issues successfully with efficiency, escalating as needed
- Determine appropriate procedures, accurately documenting actions or deviations to improve global service improvements- Prepare hardware and assist managing IT asset inventories, tracking usage and conducting audits- Grow and learn the latest technologies to stay ahead of the curve, continuously expanding knowledge and skillsA day in the life

- High school diploma or equivalent
- Excellent customer facing skills
- 1+ years of technical experience in a corporate environment supporting Windows, Mac and/or Linux
- 1+ year of experience troubleshooting skills in a multi-user high availability environment
- 1+ year of experience with PC hardware troubleshooting, repair, deployment, and liquidation
- 1+ year of computer networking experience
- Ability to identify and proactively resolve or escalate issues
- Willingness to learn and apply new procedures and technology
- Proficient in English.

- Bachelor’s degree in Computer Science or IT related field
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience with client, server and network services DNS, DHCP, OSI Model and TCP/IP
- Experience with audiovisual, video conferencing or event support
- Experience in Active Directory and Windows Server backup solutions
- Understanding basic concepts of information security