Quality Assurance Technician Amazon Pay jobs at Amazon in India, Hyderabad

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The position responsibilities will include scaling support of several data center locations of ADSIPL in India and be responsible for day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers of ADSIPL and external vendors to facilitate smooth project execution as directed by Technical Program Managers.The ideal candidate should be highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required. Strong written and verbal communication skills and an ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively.Key job responsibilities
- Implement projects according to assigned priorities
- Verify project requirements in terms of infrastructure capacity, materials, resources required and lead time
- Prepare scope of work and request for quote for bid analysis
- Manage vendor to implement cabling and hardware installation work
- Comply with change management policies and guidelines for project activities
- Build network devices and troubleshoot issues with engineers
- Assure project quality on deliverables for handoff to operations
- Update project progress, and escalate risks and blockers to stakeholders
- Adhere to safety and security standards for all tasks
- Keep updated with latest process and design changes
- Contribute to process improvement initiatives
- Support training and development in procedures and technical knowledgeAbout the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Bachelor's degree
- Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies
- Knowledge of TCP/IP networks

- 2+ years of computer networking experience
- 1+ years of data center experience
- Experience dealing effectively with customers during problem resolution

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The position responsibilities will include scaling support of several data center locations of ADSIPL in India and be responsible for day-to-day assistance with capacity management. The Network Technician will work closely with both internal customers of ADSIPL and external vendors to facilitate smooth project execution as directed by Technical Program Managers.The ideal candidate should be highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. Excellent network implementation and troubleshooting skills combined with a proven documentation methodology is also required. Strong written and verbal communication skills and an ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazons vast network infrastructure, Network Technicians are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovativelyKey job responsibilities
As ID Network Technician key responsibilities will include following :
1. Leads multiple concurrent projects by coordinating
project activities, communicating withand resolving unmet dependencies through
engaging with external stakeholders.
2. Estimate project requirements in terms of time, cost and resources
3.Participate in the installation, migration, basic configuration and rollout of new or upgraded hardware.4. Troubleshoot network or physical component issues as needed during deployment.
5. Communicate with stakeholders and share regular updates.
6. Up to 20% travel may be required
application interaction
About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS
Work/Life BalanceMentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 1+ years of computer networking experience
- 1+ years of Linux operating systems experience
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Experience in computer networking
- Experience working with Linux operating systems
- Can lift and rack equipment up to 40 pounds
- Experience with computer hardware troubleshooting and repair

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

• 2+ years of network and operating system support experience
• Bachelor's degree in computer science or equivalent, or 2+ years of technical support experience
• 2+ years of Telephony related experience, ie SIP, RTP, Voip, Open source voice services

• Experience troubleshooting telephony systems
• Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER
• Operational experience in a 24/7 production environment
• Experience working as part of a global team

We use Scrum, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.If this sounds interesting, we’d love to hear from you.Key job responsibilities
- You will build new software services and tools from scratch and improve existing systems
- You will create simple solutions for complex business and operational problems
- You will design and implement scalable solutions and solve complex problems
- You will learn how to build robust solutions that operate at Amazon scale
- You will have the opportunity to design systems, take mission critical decisions on how we design production systems, what technology to use and how to solve problems
- You will get opportunity to work with senior technical leaders to review and improve your designs and solutions

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

Key job responsibilities
Technical Leadership & Development
• Design and implement scalable solutions that enhance software architecture
• Build reliable, high-performance systems using Web Services, APIs, Micro-Services architecture
• Apply design patterns and coding best practices to deliver quality solutions
• Drive architectural decisions that enable scalable, reliable, and efficient AI systemsTeam & Collaboration
• Lead and mentor team members to achieve their full potential
• Partner effectively with stakeholders and offshore development teams
• Demonstrate strong verbal and written communication skillsInnovation & Growth
• Stay current with emerging technologies
• Apply innovative solutions to complex business challenges
• Drive continuous improvement in development practicesSuccess in this role requires:
• Strong focus on software quality and best practices
• Ability to deliver on tight schedules
• Passion for learning and teaching others
• Excellence in technical communication

- 3+ years of engineering team management experience
- 7+ years of engineering experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

Roles and Responsibilities:- Fluency in Brazilian Portuguese .
- Minimum CEFR - B2+ / Bachelors in LanguageThis includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals* Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes based on business requirement)
* Weekly Off: Rotational two - consecutive day off (((it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement)))
* Work from Office RoleKey job responsibilities
Roles and Responsibilities:- Fluency in Brazilian Portuguese .
- Minimum CEFR - B2+ / Bachelors in Language
This includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals
· Work in a collaborative environment and contribute to the growth of the respective team/program

- Bachelor’s degree, Fluency in Brazilian Portuguese,
- Minimum CEFR - B2+ / Bachelors in Language • 10-24 months of work experience • Good communication skills - should be able to facilitate flow of translated information (Brazilian Portuguese to English and vice-versa) between teams internal/external • Proficiency in Excel (pivot tables, VLOOKUP) • Demonstrated ability to work in a team in a very dynamic environment

- Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections • Identify and uncover areas of opportunity and highlight the same to managers. • Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs. • Do root-cause analyses (when needed) within the space subject to availability of data Logistics Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Responsibilities:
· Work and meet SLA’s against assigned trouble tickets via a directed workflow
· First line touch point for hardware troubleshooting and technical issues
· Perform regular server hardware repairs(drives, motherboards etc)
· Carry out routine network, server hardware and OS related repairs
· Work with cross-functional teams on a regular basis to complete routine work
· Engage with Smart Hands in EU Regional POPs
· Adhere to security and safety best practices in the data center
· Participate in Data Center power & cooling events
· Participate in team meetings for metric analysis and daily/weekly goals achievement
· Identify and help create documentation for use globally
· Identify and help create process improvements relevant to the data center environment
· Perform server upgrades, rebuilds, scheduled works as required
· Interact with third party vendors & contractors
· Contribute to the development of other team members

- High school or equivalent diploma
- Experience with computer hardware troubleshooting and repair
- Experience in networking