Amazon Quality Specialist -Portuguese 

India, Telangana, Hyderabad 

694297640

Roles and Responsibilities:- Fluency in Brazilian Portuguese .
- Minimum CEFR - B2+ / Bachelors in LanguageThis includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals* Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes based on business requirement)
* Weekly Off: Rotational two - consecutive day off (((it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement)))
* Work from Office RoleKey job responsibilities
Roles and Responsibilities:- Fluency in Brazilian Portuguese .
- Minimum CEFR - B2+ / Bachelors in Language
This includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals
· Work in a collaborative environment and contribute to the growth of the respective team/program

- Bachelor’s degree, Fluency in Brazilian Portuguese,
- Minimum CEFR - B2+ / Bachelors in Language • 10-24 months of work experience • Good communication skills - should be able to facilitate flow of translated information (Brazilian Portuguese to English and vice-versa) between teams internal/external • Proficiency in Excel (pivot tables, VLOOKUP) • Demonstrated ability to work in a team in a very dynamic environment

- Analyze basic case level inputs and identify predictors / causes of business related problems and improve delivery / customer experience by case-level corrections • Identify and uncover areas of opportunity and highlight the same to managers. • Collaborate with intra-space multiple resources as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of programs. • Do root-cause analyses (when needed) within the space subject to availability of data Logistics Our inclusive culture empowers Amazonians to deliver the best results for our customers.