Product Insights Analyst jobs at Airbnb

The Difference You Will Make:

As a Senior Manager within the Policy team, you will play a pivotal role in scaling our global efforts. Joining the Policy Products team, you will be instrumental in shaping our policy conversations as we navigate over 180,000 jurisdictions worldwide.

Go-to-Market Strategy & Adoption

• Serve as the internal “go-to-market” lead for the City Portal, our digital marketing suite, and Policy’s proprietary AI platform.
• Pitch, onboard, and drive adoption of these products by campaign and local teams — mindful that many teams won’t know they need them yet.
• Develop tailored engagement plans and value propositions that connect each tool to campaign outcomes.
• Track and report adoption metrics (e.g., % of teams actively using tools, time saved, campaigns influenced).

Insights & Analytics Integration

• Bring data and insights from our tech programs into campaign decision-making — turning information into focus and foresight.
• Collaborate with BizTech and E&I to improve usability and visualization of automated insights as they mature.
• Package intelligence into digestible formats — e.g., “3 places to watch this month” or “signals that warrant outreach this week.”

Field Integration & Partnership

• Partner closely with regional Strategic Engagement and Policy Media leads to make sure teams are executing their BINGO — multiple touches across multiple channels — in ways that leverage these tech tools.
• Help campaign teams integrate City Portal, digital marketing, and AI outputs into their regular workflows and strategic plans.
• Spend significant time with field teams (virtually and in-person) to identify friction points, share use cases, and refine messaging around the value of these programs.

Feedback Loop & Coordination

• Act as the structured strategic feedback channel between campaign teams and the program managers, BizTech, and the Digital Marketing group.
• Capture qualitative insights from the field about how City Portal, digital marketing, and AI are influencing campaign strategy, not feature-level bugs or training needs.
• Partner with the CRM & Political Intelligence team when technical or training-related feedback surfaces, ensuring smooth handoff rather than duplication.
• Provide insights and narrative feedback to leadership — stories, data points, and lessons that demonstrate how adoption of these tools is driving policy impact.

Your Expertise:

• 10+ years of experience in public policy, go-to-market/marketing experience.
• Demonstrated experience in marketing insights ideally in a fast-paced and complex environment, with a track record of successfully delivering projects on time and within scope.
• Exceptional communication skills, both written and verbal, with the ability to effectively convey complex ideas and influence stakeholders at all levels of the organization.
• Proven ability to work collaboratively across diverse functions and teams, bridging the gap between functions that seem to speak different work languages, and fostering productive partnerships to drive alignment and achieve shared goals.
• Strong analytical and problem-solving abilities, with a data-driven mindset to inform decision-making and optimize strategies.
• Experience navigating and working within regulatory or policy frameworks is highly desirable, along with an understanding of the unique challenges and considerations involved in policy development and implementation.
• Experience working with a large number of cross-functional teams and leading project teams through influence and accountability.
• Personal integrity that reflects Airbnb’s core values and commitment to diversity and belonging.
• You have a passion for Airbnb and the mission of the company.

Offices: United States

The Community You Will Join:

As an Engineering Manager, you will partner closely with product, design, and cross-functional engineering teams to shape the foundation of our client-facing architecture. You will bring leadership and technical expertise across Web, iOS, and Android platforms while advocating for scalable patterns such as GraphQL and modern design system practices.

The Difference You Will Make:

• Build a new team: Lead a newly created group of 10 client engineers (3 Android, 3 iOS, 4 Web) spun out from two existing teams, providing clarity of mission and ownership of Airbnb’s Host Pricing frontend architecture.
• Advance frontend architecture: Establish a sustainable architecture across surfaces (pricing, availability, guidance) and advocate for GraphQL-driven patterns to unify client experience.
• Shape design systems: Lead the development of Airbnb’s pricing design system, including reusable, customizable, and cross-platform frontend components that will serve as the foundation for scalable UI delivery.

A Typical Day:

As an Engineering Manager on the Host Pricing, Product UI Foundation team, you will:

• Partner with designers and engineers to define design language systems and ensure consistent implementation across Web, iOS, and Android.
• Drive technical direction for frontend surfaces, balancing performance, scalability, and usability.
• Coach, mentor, and grow a team of client engineers while fostering a culture of ownership, collaboration, and technical excellence.
• Collaborate with cross-functional teams to ensure that pricing and availability experiences are reliable, performant, and visually cohesive.
• Collaborate with other senior leaders to define and drive long-term technical strategy and architecture that enables the company’s future vision.
• Establish a technical vision and lead efforts to architect, build, and launch reliable, performant, and scalable solutions.
• Collaborate with and influence cross-functional partners to design and deliver high-quality products.
• Lead team technical initiatives, and work cross-functionally to identify opportunities for business impact, refine, and prioritize requirements for engineering systems.
• Lead conversations that align technical efforts with business outcomes and product priorities.
• Nurture a culture of technical quality and engineering excellence from design, through code review, to production.
• Enable and empower ICs to grow their impact beyond individual contributions, creating opportunities for them to lead technical initiatives that span across platforms and organizations.
• Retain, grow and hire a team of high-performing engineers. Build a strong and diverse team capable of turning ambitious product visions into a polished reality.

Your Expertise:

• 3-5+ years of hands-on experience managing an engineering team and 9+ years of overall relevant software development industry experience in a fast paced tech environment.
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• Strong expertise in leading client teams across native iOS, Android, and Frontend Web domains.
• Strong product and design instinct, previous proven experience building delightfully designed experiences.
• Excellent communication and collaboration skills. Proven experience working with many engineering teams and cross functional partners.
• Flexible in leadership style, can adapt to a variety of ways of working depending on the situation.
• Experience leading and shipping large initiatives with high business impact.
• Creating a strong culture of operational excellence with focus on raising the bar for quality, reliability and availability.
• Good judgment in making tradeoffs to balance short-term business needs with long-term technical quality.
• Strong communication skill and ability to influence decisions from a wide variety of stakeholders.
• Experience fostering an inclusive and engaging team environment.
• Able to identify, retain, grow and acquire critical talent.
• Strong commitment to fostering diversity, equity, and inclusion within teams.

Offices: United States

The Community You Will Join:

Our Payments product organization has 2 domains:

• Payments and Commerce Platform - facilitating money movement and exchange of value while also fueling growth for our business
• Payments Risk and Compliance - ensuring safe and efficient payment processing

A Typical Day:

• Champion the vision for a world-class guest payins experience and processing on the Payments Platform
• Shape and execute a thoughtful, multi-year roadmap to make paying as seamless and delightful as staying at an Airbnb
• Partner closely with talented teammates across Engineering, Operations, Analytics, Partnerships, Treasury, Finance, Platform, Product Marketing, and UX Design, aligning on goals and turning big ideas into reality
• Craft clear product narratives, user stories, and requirements that keep teams inspired and focused
• Launch experiments, define meaningful success metrics, and plan smooth rollouts that scale
• Define, monitor and analyze KPIs that inform payment success & health
• Lead the way in integrating partner products and services that elevate what platform intelligence and efficiency
• Collaborate to build actionable playbooks for solving guest payment challenges and supporting our global community
• Stay curious and connected to the latest in payments, bringing fresh ideas, best practices, and innovations to Airbnb

Your Expertise:

• 7+ years of product management experience, launching new payment methods or partner integrations across the payments ecosystem (including gateways, PSPs, networks, issuers, and acquirers)
• Deep platform payments product management know-how, building flexible products that empower a range of business customers
• Framework oriented thinker
• Hands-on collaboration with engineers, developing use cases, building inspiring narratives, prioritizing features, and making thoughtful trade-offs between short-term and long-term bets
• Proven ability to lead through influence, working cross-functionally with engineers, data scientists, finance, compliance, legal, and business partners
• Clear, compelling storyteller, confident sharing both the “why” behind your vision and digging into the details when needed
• Strong decision-making chops: skilled at prioritizing and navigating resource constraints to deliver maximum impact
• Comfortable in a startup-like environment, embracing pace, change, and ambiguity with positivity and resilience
• Highly data-driven, with robust analytical skills and a passion for using insights to drive great outcomes

Domain Experience:

• Transaction Processing: Deep experience with real-time and batch processing, payment routing, and failover strategies across global PSPs
• Transaction Orchestration: Experience managing Cardholder Initiated Transactions (CIT), Merchant Initiated Transactions (MIT), incremental/capture flows, partial authorizations, and scheduled billing and smart retries
• Payment Retry & Optimization: Implementing intelligent retry logic, dynamic routing, and decline code analysis to maximize acceptance rates
• Authentication: Experience implementing SCA and 3DS2
• Partner tools: Experience leveraging network tools (e.g. Network Tokens, Account Updater) and PSP capabilities to drive approvals
• Alternative Payment Methods: Integrating global/local payment rails (e.g., digital wallets, open banking, instant payments)
• Settlement & Reconciliation: Experience with multi-currency settlement, reconciliation workflows, and chargeback handling
• Payment UX: experience optimizing multi-device, multi-currency payment flows a plus
• Knowledge and experience using collaborative tools and techniques of the trade (e.g. Airtable, SQL, Google Docs, Scrum, Agile, Figma, Invision)

Offices: United States

The Difference You Will Make:

As a Senior Benefits Analyst, you will be responsible for supporting the management of Airbnb’s medical, dental, vision, life, and disability programs for the US. You will assist in reviewing the design and implementation of benefit programs, communicating with benefit program vendors and managing vendor relationships, developing and interpreting benefit plan policies, analyzing market data for benefit program competitiveness, and ensuring compliance of benefit programs. You will be a critical part of the open enrollment process for the US. You will be part of the Benefits team within Total Rewards, and report to the Senior Benefits Manager of the Americas. You will also work closely with Benefit Program managers and cross functional teams.

A Typical Day:

• Provide benefits related guidance and support to employees through their lifecycle (i.e. onboarding, enrollment changes, life events, program changes, offboarding)
• Serve as the principal point of contact for employee inquiries and escalations from the Service Desk and independently respond to such inquiries by analyzing and interpreting various benefit plan policies to arrive at recommended responses
• Develop and conduct presentations to help educate new hires and employees about benefit programs
• Design and create communication materials with the team, including compliance documents (5500s, SPDs, SARs), open enrollment communications, and benefit policy changes
• Develop workflows, business processes, and perform testing of Workday and other data systems to support vendor changes, benefit program changes, and employee enrollment windows
• Compile, analyze and develop reports of basic benefit data information for purposes of strategic planning and program evaluation
• Create and maintain standard operating procedures/business processes for operational team to execute
• Support the tracking of health and welfare costs, budgeting and trends including creating requisitions for purchase orders and processing invoices
• Assist with research related to benefit program benchmarking and competitiveness, including developing data and reports to be used to benchmark Airbnb benefit programs; and analyzing benchmarking results together with program managers to develop benefit program recommendations.
• Ensure compliance of benefit processes and policies
• Act as point of contact for benefit vendors and partners to ensure benefit program delivery
• Participate in the review and evaluation of benefit vendors to ensure best in class service and performance
• Review and audit benefits bills for accuracy and to ensure timely payment. Correspond with vendors and internal accounts payable and finance team to resolve discrepancies
• Work on special global benefits administration and projects as needed
• Assist with audits to ensure accuracy of data in reports and data transmissions to third party vendors; collaborate with business systems counterparts for assessment and correction of discrepancies

Your Expertise:

• Bachelor's degree or equivalent experience
• Minimum four years of experience supporting health and welfare programs for a company with a global workforce
• Strong organizational, multi-tasking, project management and analytical skills and the ability to liaise with all levels of the organization
• Strong team player willing to coach and mentor more junior team members
• Excellent verbal and written communication and interpersonal skills and customer service
• Ability to work with highly confidential information
• Demonstrates diligence, strong initiative and is self-managed
• Intellectually curious and exhibits strong critical thinking and problem-solving skills
• Experience with benefits administration in mergers and acquisitions a plus
• Proficiency with HR systems, preferably Workday, Jira, and Excel
• Experience working in teams, with an aptitude for learning and sharing knowledge with others
• Passionate about providing our employees with a stellar benefits experience during every step of their lifecycle
• Thrives in a fast-paced, high growth environment

Offices: United States

The Community You Will Join

The Difference You Will Make

A Typical Day

• Analyze and synthesize diverse data sources (secondary/syndicated, social, AI-powered, quant, qual, internal, external, etc.) to uncover consumer trends.
• Develop compelling, actionable frameworks and narratives to communicate trends and their business implications to cross-functional partners.
• Collaborate with researchers across the team, helping them to contextualize their work within broader trends and cultural norms.
• Lead high-priority, deadline-driven projects and develop clear, concise deliverables that engage and inspire decision-makers.
• Oversee relationships with external agencies for Trend & Foresight functions, including evaluating potential new tools and subscriptions.
• Collaborate on innovative new methods that unlock new insights and increase efficiencies across research.
• Coach and develop a direct report, ensuring their growth and the quality of their contributions.

Your Expertise

• 12+ years of relevant trend and foresight experience, including delivering insights at global and regional scales.
• Degree in research, marketing, social sciences, future studies or other relevant field; advanced degrees preferred.
• Demonstrated ability to create actionable, compelling narratives and frameworks, including via slide reports (Google suite proficiency a plus).
• Expertise in both qualitative and quantitative analysis, and ability to evaluate external data sources.
• Hands-on experience with a broad range of trend analysis resources, including AI applications.
• Proven ability to lead and coach individuals, driving high-quality, impactful work.
• Excellent interpersonal skills—collaborative, solutions-oriented, and able to foster teamwork across functions.
• Ability to balance a detail-oriented, hands-on approach with creative, “outside-the-box” thinking.
• Comfort navigating ambiguity; able to clarify, simplify, and identify opportunities to add unique value.

Offices: United States

A Typical Day:

• Lead, mentor, and develop a high-performing team of Product Specialist Program Managers, providing regular feedback, coaching, and performance evaluations.
• Foster a collaborative and supportive team environment that encourages growth, knowledge sharing, and innovation.
• Oversee workload management, resource allocation, and project prioritization for the team.
• Manage and scale the partner product specialist program program in-line with business requirements and budget.
• Drive program performance, ensuring optimal scheduling, coverage and task prioritization to successfully achieve all targets and SLAs.
• Develop and implement key performance indicators (KPIs) to measure team effectiveness and impact on product success.
• Track and measure program related performance data and provide regular updates to key stakeholders covering, SLAs, performance to targets, plus highlights and challenges.
• Collaborate with cross-functional leaders to align Product Specialist efforts with broader company goals and objectives.
• Leverage LLMs/generative AI tools to enhance the effectiveness of the team.
• Develop strong working relationships and collaborative partnerships with the various internal teams such as Product, Engineering, Training, Knowledge Management, Incident Management, Business Process Improvement, Partner Management, Finance, Research, and others.
• This is a global program, which means this role will be working with people from many different time zones and requires flexibility in the hours they’re available to take meetings.
• Stay up-to-date with the latest industry trends and advancements in quantitative and qualitative data analysis techniques.

Your Expertise:

• An undergraduate degree with a strong preference for candidates holding an MBA or equivalent advanced degree, with 12+ years of industry experience in a Program Management, Product Insights, Product Operations or equivalent role.
• Proficiency in SQL, data analysis, and data visualization.
• Proficiency in Jira and Airtable (optional).
• Self-starter, thrives in ambiguity, and has an investigator mindset of wanting to get to the bottom of problems.
• Strong problem-solving and critical thinking abilities, with a keen attention to detail.
• Excellent communication and presentation skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders.
• Exceptional stakeholder management skills, with a proven ability to collaborate and influence across functions.
• An agile, growth-minded approach, demonstrated through a history of driving projects from ideation to impact.
• Robust business acumen, strategic thinking skills, and the ability to make informed judgments.
• Experience managing a team including performance management and goal setting.
• Experience with process optimization.
• Experience managing projects involving cross-functional teams.
• Understanding of LLMs and desire to continue to learn in the AI space.
• Flexible and can deal effectively with changes in priorities or ambiguity.
• Prior experience in the technology industry or a fast-paced, data-driven environment is preferred.

Offices: United States

Your day-to-day responsibilities includes:

• Collaborate with the other engineering teams across the stack while working closely with counterparts within Authentication Infrastructure, Trust, Knowledge Graph, Search, Listings, and others to build scalable and high quality platforms and foundations. .
• Work closely with cross functional partners to define and execute on products and features that enable our guests and hosts to set up their accounts and profiles quickly and easily.
• Architect and build efficient and reusable backend components, architect reliable, performance and scalable systems.
• Evaluate and prototype new technologies and techniques that can enable faster iterations and execution across our tech stack.
• Mentor and support other engineers in the team or in related teams.

• 6+ years industry experience
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
• Experience in building and scaling high-quality and high-traffic products (or systems).
• Ability to evaluate technical approaches and design product solutions to solve real-world problems.
• Ability to drive alignment, manage projects and effectively collaborate with stakeholders.
• Mentorship to junior developers

Offices: United States