Consumer Insights Lead Global jobs at Airbnb

A Typical Day

• Establish and nurture strong, long-term relationships with hotel owners, management companies, and strategic hospitality partners which includes conducting market visits, business reviews, and optimization calls
• Partner closely with the Senior Account Executive to contribute LA market trends and demand data to identify supply gaps so the targeted acquisition strategy will yield new high quality hotels within your region.
• Achieve supply targets and key performance indicators (KPIs) such as adoptions and conversions on different supply levers.
• Build deep relationships with key hotel decision markets across chains, independents and a variety of key brands.
• Educate partners on product updates, gather insights, and communicate feedback to internal teams.
• Use data to identify growth opportunities, address operational challenges, and allocate resources effectively.
• Build scalable frameworks, reporting tools, and playbooks that improve availability, performance, and partner outcomes.
• Collaborate with SalesOps, RevOps, Enablement, and global peers to launch initiatives and deliver executive-ready reporting.
• Lead innovative, localized engagement efforts to strengthen market influence and competitiveness.
• Provide technical guidance on API connectivity to ensure seamless partner and guest experiences.
• Represent Airbnb in external meetings and at industry conferences to reinforce our presence and credibility.
• Serve as the voice of the Los Angeles hotel market internally, synthesizing local insights and communicating partner needs to cross-functional stakeholders (e.g., Product, Communications, Policy, Legal, Tax, and Customer Support) to ensure sustainable market growth.
• Contribute to the development of playbooks, best practices, and scalable processes for hotel supply management across North America and act as a player coach to junior team members.

Your Expertise

• 10+ years of experience in sales, account management, or team leadership, with a strong track record building and growing strategic hotel relationships.
• Background in hotels, travel, hospitality, or online marketplaces is required.
• Demonstrated success managing complex accounts and scaling growth across a portfolio.
• Strong quantitative abilities, with experience translating insights into actionable strategies.
• Proven ability to set strategic direction while executing tactically in fast-moving, ambiguous environments.
• Strong business intuition with the ability to anticipate market trends and surface insights internally.
• Experience influencing cross-functional teams and partnering with senior stakeholders across product, operations, and policy.
• Exceptional communication and executive presentation skills, with influence across multiple organizational levels.
• Entrepreneurial, resourceful, and highly organized with strong prioritization and time-management skills.
• Proficiency in CRM systems (e.g., Salesforce) to manage, monitor, and scale partner performance.
• Recognized as a thought leader within the hotel or hospitality space.
• Based in Los Angeles, with the ability to travel quarterly.
• Passion for Airbnb, travel, and the sharing economy; Airbnb Host experience is a plus.

Offices: Los Angeles, United States

The Difference You Will Make:

The Lead Actuary will play a critical part in shaping the financial strategy and risk framework for AirCover’s global insurance programs. You will work with our captive insurance company, our in-house insurance agencies, and outside partners including brokers & insurance companies on these programs. You will be responsible for actuarial modeling, pricing, reserving, and capital adequacy analyses that support both our self-insured exposures and risk-transfer mechanisms through our insurer partnerships. You will bring technical expertise and strategic insights to executive leadership, underwriters, our captive insurance company, and other key internal stakeholders.

A Typical Day:

• Partner with internal and external parties to develop, price, and underwrite innovative new insurance and protection products in support of our global guests and hosts
• Manage and support Airbnb's core actuarial processes for pricing, reserving, and overall performance evaluation in support of strategic decision making around risk financing and structure
• Develop insurance pricing to support insurance placement and renewals
• Work closely with cross functional internal stakeholders to build dashboards to evaluate current program performance and recommend areas for improvement
• Work closely with cross functional stakeholders to evaluate optimal product insurance structure and pricing
• Identify emerging risks and effectively measure impact to Airbnb
• Communicate and present findings to insurance management and other internal and external stakeholders

Your Expertise:

• 10+ years of experience as an actuary with demonstrable experience working with novel risk structures
• FCAS required
• BA/BS in Math, Statistics, Economics, Finance or similar field
• Strong command of actuarial tools, statistical methods, data visualization techniques, and financial modeling (R, Python, SQL a plus).
• Comfort working within the non-traditional sharing economy insurance space
• Entrepreneurial self-starter with excellent problem-solving capabilities, judgment, communication and interpersonal skills
• Ability to work cross-functionally and actively collaborate with leaders on product, finance, legal, and data science
• Comfortable in a fast-paced environment, subject to rapid change and uncertainty
• Enthusiasm about Airbnb and aligned with Airbnb's core values.

Offices: United States

The Difference You Will Make:

• You are passionate about identifying and solving complex problems and customer pain points within the AirCover domain using data and analytical techniques, adding a new perspective to existing solutions and driving data-informed business decisions.
• You are highly proficient in building and analyzing analytical frameworks, models, and experimentation methods to establish and communicate causal relationships.
• You are a storyteller who uses complex data and insights to frame narratives to help leaders make data-informed decisions.
• You are able to identify and guide opportunities to create impact for key projects at the eTeam direct level by influencing strategy and roadmap.

A Typical Day:

• Work closely with Product and Operations leads to design, execute and evaluate launches using techniques such as A/B tests and causal inference. Provide guidance for cross-functional teams on learnings from launches and how to improve the product and experience for our customers.
• Empower Operations and Product partners to answer data questions quickly by providing data tools, data literacy, and guidance on how to use data and data products in their work.
• Build metrics, dashboards, and data sets that drive AirCover OKRs and uncover insights to improve the user experience.
• Collaborate closely with cross functional teams such as product, operations and engineering to build metric and logging specifications that can be used to develop metrics and dashboards for our partners.
• Work closely with operations and product teams to prioritize and deliver ad-hoc data requests to drive business value.
• Work with leadership to create and deliver strategic analytics roadmap.
• Communicate regular updates to senior leadership and stakeholders.
• Utilize and build AI tools that can be leveraged by yourself and stakeholders to accelerate time to insights.

Your Expertise:

• 5+ years in industry experience and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).
• Experience supporting Operation teams and/or have worked closely in that space.
• Expert skills in SQL and expert in at least one programming language for data analysis (Python or R).
• Experience with non-experimental causal inference methods, experimentation, and machine learning techniques, ideally in a multi-sided platform setting.
• Working knowledge of schema design and high-dimensional data modeling; experience with ETL best practices.
• Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision. You can identify issues both within and outside of your immediate scope, and propose solutions.
• Experience partnering with internal teams to drive action and providing expertise and direction on analytics, data science, experimental design, and measurement. Ability to conduct rigorous analysis and communicate conclusions to both technical and non-technical audiences.
• Ability to drive data strategies that can be leveraged to increase data literacy and insights for your stakeholders.
• Knowledge and experience in insurance industry – a plus
• Knowledge and experience in customer experience measurement – a plus

Offices: United States

A Typical Day:

• Drive business systems strategy for Hotels vertical, partnering with Product Marketing teams to define system requirements and 18+ month technical roadmaps
• Lead cross-functional delivery across Supply, Operations, Product Marketing, Engineering, and Analytics teams, coordinating complex initiatives.
• Influence technical architecture by partnering with Product Marketing and Engineering teams to pressure-test business requirements through prototyping and use case validation
• Translate business problems into technical solutions through detailed concept briefs and stakeholder alignment
• Enable successful system adoption

Your Expertise:

• Strategic thinking with ability to balance immediate needs and long-term scalability
• Exceptional communication - can articulate complex technical concepts to diverse audiences
• Comfortable with ambiguity and complex stakeholder management
• Understanding of change management for internal systems adoption
• 10+ years in tech management/ownership, business systems, or GTM operations leading multi-team initiatives
• Proven ability to independently identify strategic business problems and translate them into product roadmaps
• Strong technical aptitude - can engage in architecture discussions and challenge engineering decisions
• Track record influencing and aligning stakeholders across complex organizations
• SQL proficiency for analysis and requirements definition
• Experience with business systems ecosystems (CRM, sales tools, operational platforms)
• Platform-agnostic thinking - focus on capabilities over specific tools
• Salesforce experience preferred but not required

Offices: United States

The Difference You Will Make:

As a Senior Manager within the Policy team, you will play a pivotal role in scaling our global efforts. Joining the Policy Products team, you will be instrumental in shaping our policy conversations as we navigate over 180,000 jurisdictions worldwide.

Go-to-Market Strategy & Adoption

• Serve as the internal “go-to-market” lead for the City Portal, our digital marketing suite, and Policy’s proprietary AI platform.
• Pitch, onboard, and drive adoption of these products by campaign and local teams — mindful that many teams won’t know they need them yet.
• Develop tailored engagement plans and value propositions that connect each tool to campaign outcomes.
• Track and report adoption metrics (e.g., % of teams actively using tools, time saved, campaigns influenced).

Insights & Analytics Integration

• Bring data and insights from our tech programs into campaign decision-making — turning information into focus and foresight.
• Collaborate with BizTech and E&I to improve usability and visualization of automated insights as they mature.
• Package intelligence into digestible formats — e.g., “3 places to watch this month” or “signals that warrant outreach this week.”

Field Integration & Partnership

• Partner closely with regional Strategic Engagement and Policy Media leads to make sure teams are executing their BINGO — multiple touches across multiple channels — in ways that leverage these tech tools.
• Help campaign teams integrate City Portal, digital marketing, and AI outputs into their regular workflows and strategic plans.
• Spend significant time with field teams (virtually and in-person) to identify friction points, share use cases, and refine messaging around the value of these programs.

Feedback Loop & Coordination

• Act as the structured strategic feedback channel between campaign teams and the program managers, BizTech, and the Digital Marketing group.
• Capture qualitative insights from the field about how City Portal, digital marketing, and AI are influencing campaign strategy, not feature-level bugs or training needs.
• Partner with the CRM & Political Intelligence team when technical or training-related feedback surfaces, ensuring smooth handoff rather than duplication.
• Provide insights and narrative feedback to leadership — stories, data points, and lessons that demonstrate how adoption of these tools is driving policy impact.

Your Expertise:

• 10+ years of experience in public policy, go-to-market/marketing experience.
• Demonstrated experience in marketing insights ideally in a fast-paced and complex environment, with a track record of successfully delivering projects on time and within scope.
• Exceptional communication skills, both written and verbal, with the ability to effectively convey complex ideas and influence stakeholders at all levels of the organization.
• Proven ability to work collaboratively across diverse functions and teams, bridging the gap between functions that seem to speak different work languages, and fostering productive partnerships to drive alignment and achieve shared goals.
• Strong analytical and problem-solving abilities, with a data-driven mindset to inform decision-making and optimize strategies.
• Experience navigating and working within regulatory or policy frameworks is highly desirable, along with an understanding of the unique challenges and considerations involved in policy development and implementation.
• Experience working with a large number of cross-functional teams and leading project teams through influence and accountability.
• Personal integrity that reflects Airbnb’s core values and commitment to diversity and belonging.
• You have a passion for Airbnb and the mission of the company.

Offices: United States

The difference you will make:

From concept to launch, our UX writers create industry-leading experiences for guests and hosts that meaningfully impact the success of the company. In this role you will contribute ideas that further the vision of the product, define a project’s content strategy, and drive consensus for the language we use throughout the guest experience.

A typical day:

• Touch base with your team to review project goals and timelines
• Write clear and concise copy across multiple product touchpoints
• Develop inspiring, strategic ideas based on product requirements, data, and/or research
• Consider what language and design patterns best serve the UX
• Join writing team crits to present work and help sharpen the work of your teammates
• Present copy and design work to Design Directors, executives, or other stakeholders on your projects
• Connect with our critical cross-functional partners—accessibility, anti-discrimination, legal, localization—to ensure we have the proper input on our work

Your expertise:

• 8+ years of experience in UX writing, content design, or content strategy
• Experience shepherding ideas from early stage concepts to launch
• Experience working with and presenting to executive teams
• Experience writing content principles, messaging frameworks, and style guides
• Comfort working alongside other design disciplines in Figma, our primary collaboration tool
• Solid understanding of user experience design principles and interaction patterns
• Proven ability to collaborate with cross-functional teams in all stages design & build
• Comfortable in an ambiguous work environment
• Passion for Airbnb’s mission, commitment to diversity, and global mindset

Offices: United States

The Community You Will Join:

The Marketing Lead, Experiences & Services works with cross functional teams to deliver strategic go to market plans that yield best in class marketing and communications results. Utilizing a natural talent for narrative building you’ll stitch together a plan by obsessing the consumer and the product.

The Difference You Will Make:

A builder of ideas, teams, goals and momentum you’ll shape the future with a strong belief in the power of design and creativity. Building strategy, briefs and communications for our biggest moments. The ideal candidate believes that brand and product are synonyms and have extensive experience working with brand strategy, product, design, creative and engineering.

A Typical Day:

• Develop integrated marketing plans, partnering with the business, product marketing, brand marketing, performance marketing, host community and comms teams to introduce new products to our audiences. Operate as a cross-functional leader and individual contributor.
• Develop creative briefs across a range of marketing needs including product naming, launch assets, landing pages, social content and more.
• Partner with creative leadership to drive development of our communications, including but not limited to: visual identity, naming, event marketing, social assets, landing pages, emails, in-product marketing, press assets and more.
• Lead the definition of the end-to-end consumer journey, partnering with other marketers, product and design.
• Lead highly visible workstreams and develop executive-level presentations on a regular basis. Must be proficient in Keynote and Figma.
• Monitor and optimize marketing performance based on key metrics and leading performance indicators

• 10+ years of relevant work experience at a start-up, agency or client-side marketing, with preference in the consumer tech space of travel, design, or lifestyle.
• Approaches developing presentations and briefs as a craft through concise and compelling written and verbal communication, a keen visual sense and attention to detail.
• Strong understanding of and experience working closely with product, creative, design, and performance marketing functions.
• Comfort leading and collaborating with both creative and technical teams and has the ability to flex between analytical, technical and creative skill sets.
• Ability to discern what good creative, design, content and marketing looks like and articulate why.
• A passion for data, analytics, campaign performance and a desire to improve campaign output using metrics
• Embraces working within tight deadlines, adjusting to changes in priorities, and driving alignment across multiple stakeholders and cross-functional partners.

Offices: United States