Senior Sales Operations Lead Apac jobs at Airbnb in Singapore

The Difference You will Make:

As the Senior Sales Operations Lead you will focus on accelerating our Homes supply strategy for the fast growing APAC region. In this role, you will partner closely with the Regional Homes Director and Country Managers and be responsible for defining, articulating, and adjusting our sales operations strategy to help grow revenue, market share and achieve sales targets/company-wide objectives

A Typical Day:

• Serve as the strategic partner to Regional Directors, translating business objectives into actionable regional strategies. Ensure alignment between leadership goals and local execution by leveraging the sales team to drive successful outcomes.
• Be the voice of the region, articulating the nuanced needs of the diverse APAC markets and influencing x-functional stakeholders to help design and build those needs
• Lead and develop a team of Sales Operations professionals
• Define local go-to-market strategy and operating plan inclusive of segmentation, coverage, routes to market, roles, incentives, enablement growth drivers, and strategic initiative to fit your regions
• Lead local programs and strategies to continuously drive our company objectives
• Conduct and direct ad-hoc analyses to support business initiatives and leadership inquiries
• Diagnose opportunities to strengthen Go-to-Market performance including through identifying levers to optimize resource allocation and/or design for your region
• Partner with Supply, Global Markets, and Product Leadership to develop and execute on local strategies and pilots and help scale successful strategies globally
• Lead the operating rhythm of your region, including weekly / monthly / quarterly business reviews, annual planning, local sales kickoffs etc.
• Ensure effective delivery of Supply plan org objectives through x-functional partnership, oversight and support to course correct where required to land performance
• Work with Sales, Marketing, Finance, and other teams to improve sales efficiency and support strategic initiatives
• Participate in or help drive cross-functional projects with strong accountability and attention to detail

Your Expertise:

• 12+ years of experience in related roles (e.g., Strategy and planning, Sales Ops, Rev Ops, Financial Planning & Analysis and/or Analytics)
• At least 5 years of experience managing teams
• Strong problem solving and analytical skills including designing, developing and evolving financial/business models.
• Ability to structure and execute complex analyses and synthesize into clear, actionable insights with business impact
• Strong proficiency with data modeling, extraction and business intelligence tools (e.g., Looker, Tableau, Excel, SQL)
• Excellent verbal and written communications skills, including presentation skills to all levels within the organization
• Experience interacting with senior stakeholders within the organization
• Strong project management skills and drive for ownership and results
• Ability to prioritize and multi-task and to work in a dynamic, fast-changing entrepreneurial environment
• Develop and monitor metrics, dashboards and reporting tools to improve Field productivity and efficiency across the customer lifecycle.
• Demonstrated success in creating and driving operational rigor and excellence while building trusted relationships with key stakeholders to maximize sales productivity and remove friction from operational processes to support long-term durable growth of the business.
• Ability to travel as required

Offices: Singapore

The Community You Will Join:

As the APAC Sales Operations & Vendor Performance Lead, you will play a dual role: driving operational excellence across our vendor network and leading sales operations strategy for acquisition activities in the APAC region. You’ll ensure vendor partners deliver against performance expectations while shaping the strategy, insights, and incentives that power our growth acquisition engine in the APAC region.

A Typical Day:

Vendor Performance Management

• Own end-to-end performance management of strategic vendor partners, ensuring delivery against SLAs and continuous improvement in quality, efficiency, and compliance.
• Develop and maintain robust KPI tracking and reporting frameworks to monitor vendor performance and identify opportunities for optimization.
• Conduct deep-dive analyses to uncover root causes of performance gaps, drive accountability, and ensure corrective actions are implemented.
• Partner with internal planning teams to align vendor capacity with short- and long-term business forecasts, ensuring scalability for new initiatives and pilots.
• Lead regular business reviews with vendor leadership, synthesizing results, setting improvement plans, and maintaining alignment on priorities.
• Ensure adherence to contractual, security, and policy requirements, while proactively identifying and mitigating operational and compliance risks.
• Collaborate with cross-functional partners (Product, Policy, Legal, Training, Finance) to ensure vendor operations are tightly integrated with evolving business needs and strategy.

Sales Operations & Revenue Strategy

• Define and execute the strategic vision for acquisition performance across APAC, aligning regional initiatives with global priorities.
• Partner with cross-functional partners including regional sales and operations leaders to develop and manage incentive programs, set and track performance targets, and monitor outcomes against growth goals.
• Lead forecasting, pipeline analysis, and capacity planning to ensure teams and vendors are resourced for success.
• Drive lead prioritization and workflow optimization to maximize conversion and efficiency.
• Translate performance data into actionable insights, influencing business decisions and process improvements.
• Serve as the primary APAC point of contact for all acquisition-related initiatives, ensuring operational alignment, data integrity, and seamless communication across global stakeholders.

Your Expertise:

• 10+ years of experience in sales operations, revenue operations, or vendor management, ideally in a high-growth or global environment.
• Strong analytical, strategic, and communication skills with proven ability to translate data into business impact.
• Experience leading cross-functional initiatives and driving accountability through both internal teams and external partners.
• Proficiency in CRM and performance management systems; strong data literacy required.

Offices: Singapore, Singapore

A Typical Day:

• Lead and execute high-level consumer communications strategies, translating global priorities into impactful, regionally relevant initiatives that support Airbnb’s key business goals across APAC.
• Oversee the development and management of region-wide campaigns, including Only On Airbnb projects, local awareness campaigns, celebrity-hosted stays, influencer collaborations, and product launches, ensuring flawless execution in partnership with local communications teams.
• Act as a key liaison between APAC consumer communications and global consumer communications, regularly briefing on regional progress, key opportunities, and challenges.
• Partner closely with teams across marketing, policy, product, and legal to ensure integrated communication strategies and seamless implementation across all campaigns.
• Leverage deep understanding of APAC’s cultural and media landscapes to drive innovative, buzz-worthy campaigns that generate wide-reaching social and traditional media coverage, while positioning Airbnb as a leader in travel and experiences.
• Empower local market creativity and agility, while providing guidance and support to regional communications teams to ensure alignment with global objectives
• Manage, mentor, and enable the success of direct reports in the regional consumer communications teams.
• Proactively develop solutions, find efficiencies and improve processes across the international team.
• Ability to manage key external agency partners and third party brands, including drafting scopes of works, reviewing creative proposals, term sheets and executing contracts.

Your Expertise:

• 10+ years of leadership experience in consumer communications, with proven success in a regional or global role. Experience in the tech or travel industry is a strong advantage.
• Exceptional track record in developing and delivering high-impact consumer communications campaigns that drive brand awareness, buzz, and trust across multiple markets.
• Track record in people and team management across cultures and/or geographies.
• Strong expertise in navigating cross-functional collaboration in a matrixed organization, with an ability to influence and build consensus among diverse teams.
• Proven experience partnering with public policy teams to amplify consumer narratives with a broader policy focus.
• Highly skilled in stakeholder management at all levels, including leading discussions with senior leadership, and external partners.
• Demonstrated ability to manage communications in a fast-paced, dynamic environment, with a proactive, solutions-oriented approach.
• Adept to change and ambiguity while always remaining calm under pressure.
• Excellent written and verbal communication skills, with the ability to craft compelling narratives.
• Passion for popular culture, emerging trends, and travel, with a strong entrepreneurial mindset and ability to think both strategically and creatively.

Offices: Singapore, Singapore

A Typical Day:

• Translate local business and policy needs into proactive communications campaigns highlighting our impact on communities and the economic opportunities of Hosting.
• Implement communication strategies to educate internal and external stakeholders about our global policy narrative and proactive Policy campaigns.
• Partner with global and regional communications teams to localize narratives for different markets.
• Develop impactful reports, studies and other deliverables to demonstrate our social and economic value to policymakers.
• Respond to media inquiries and manage relationships with regional press.
• Draft a wide range of materials including press releases, pitches, Q&As, messaging, briefs, and executive speeches.
• Manage agency partners and external vendors as needed.
• Collaborate effectively across different business functions to ensure communications plans are integrated, aligned, and executed seamlessly

Your Expertise:

• 5+ or more years of experience in communications, public affairs, journalism, or related fields, ideally with an understanding of the APAC media landscape.
• Proven track record in policy or corporate communications, crisis management, and stakeholder engagement.
• Ability to operate in a fast-paced environment, balance multiple priorities, and work across diverse cultures and stakeholders.
• A creative and strategic thinker with strong judgment, resilience, and collaborative mindset.
• Comfortable operating in ambiguous situations, remaining optimistic and positive in difficult situations.
• Confident in leading meetings with external partners, senior stakeholders, and media.
• Exceptional organizational skills, sharp attention to detail, and the ability to manage complex projects while navigating ambiguity.
• Excellent writing and strong verbal communication skills.
• A passion for Airbnb and the mission of the company.

Offices: Singapore, Singapore

The community you will join:

This internship is right for you if you are located in Singapore and are currently enrolled in a law degree at an accredited law school and have a strong interest in learning about in-house legal practice and working in the tech industry.

A typical day:

You will assist with various tasks and projects, such as:

• Assisting the APAC Legal team to handle a variety of legal functions, which may include marketing, communications, policy, product, privacy, employment, corporate and litigation and disputes.
• Attending internal legal meetings and meetings with other business units.
• Handling legal administrative tasks to support the APAC legal team.
• Work on special projects tailored to team needs and your interests, while also managing the legal knowledge repository.
• Collaborate with team members on ongoing legal projects across various functions.
• Communicate project updates to the legal team and stakeholders, attending internal and business unit meetings.
• Proactively seek and provide feedback, conducting legal research and analysis using online resources.

Your expertise:

• Applicants should be pursuing an undergraduate or postgraduate law degree in an accredited law school. Applicants who have completed at least one year of law school are preferred.
• Strong interest in learning about in-house legal practice.
• Excellent verbal and written communication skills, detail-oriented and organized.
• Comfortable reaching out and initiating communication with various team members.
• Adaptable and able to adjust plans and manage changes effectively.
• Strong interpersonal skills and interest in building relationships and collaborating with teams within and outside of Legal.
• Proficient in using Apple OS Suite and Google suite applications.
• Fluency in English is a must; all applications must be submitted in English.
• Passion for the Airbnb mission.

How to apply:

Please include a cover letter that addresses the following:

• Which Airbnb Core Value(s) most resonates with you?
• How does this internship align with your career goals?
• Why would you be a great addition to the Airbnb Legal team?

Offices: Singapore, Singapore

A Typical Day:

• Translate global communications priorities into locally nuanced ideas that support Airbnb’s key business objectives in the region.
• Partner in the development and management of region-wide campaigns, including Local OOAs and awareness campaigns, regional brand campaigns, celebrity-hosted stays, and product launches, ensuring flawless execution in partnership with local communications teams.
• Work closely with local, regional, and global Communications teams, along with cross-functional business partners, to develop and execute integrated communication strategies, ensuring coordinated implementation, strategic alignment, and clear measurement of campaign success.
• Leverage deep understanding of APAC’s cultural and media landscapes to drive innovative, buzz-worthy campaigns that generate wide-reaching social and traditional media coverage, while positioning Airbnb as a leader in travel and experiences.
• Develop and manage relationships with key regional media / international media.

Your Expertise:

• 8+ years of comprehensive communications experience, either in a PR agency or an in-house communications team. Previous experience in high-performing international organizations within lifestyle, tech, internet or travel sectors is a plus.
• Bachelor’s Degree.
• Fluent in English with excellent writing and verbal communications skills.
• Proven-track record of developing and executing creative consumer communications initiatives that generate positive earned media coverage, widespread awareness, and brand buzz.
• Strong awareness of pop culture and the ability to craft ideas that drive editorial media coverage and social engagement.
• Deep understanding of local cultural dynamics and trends, tailoring communications efforts to resonate with diverse audiences in Asia.
• Skilled at originating, project managing, and delivering complex, proactive press projects, ranging from research/data-driven stories and campaigns to press events, press trips, and celebrity engagements.
• Adept at collaborating with multi-functional teams in a matrix organization.
• Confident in leading meetings with external partners, senior stakeholders, and media.
• Exceptional organizational skills, sharp attention to detail, and the ability to manage complex projects while navigating ambiguity.
• Passionate about Airbnb and the mission of the company.
• Comfortable working in a fast-paced environment and adapting flexibly to change.

Offices: Singapore, Singapore

Oversee a strong operational environment for your teams and ensure high quality support for the community from your team

• Manage the team execution of complex, sensitive, and/or urgent issues that might pose a significant risk to our brand or community, including acting as the highest escalation point for case consults and high level escalations from other stakeholders
• Meet with your direct reports regularly to review their work and provide high quality, behavior-based coaching; must be able to create a performance development strategy/plan for your service(s).
• Provide best practices guidelines to your team on how to handle cases and situations, and ensure that ways of working are documented and followed.
• Ensure that the team is consistently staffed appropriately and that staff complete onboarding and ongoing trainings.
• For cases that involve internal stakeholders, guide ambassadors to take proper action to case closure and in rare cases, support with in-the-weeds case handling
• Collaborate with Capacity Planning & WFP on setting minimum headcount, ensuring adequate coverage, contingency planning impacts of changes, and advocating for staffing needs vs. volume/work

Drive performance at the ambassador, team, and service level

• Ensure individual team members are held accountable to performance goals in a fair and equitable manner by setting clear expectations, following-up individually, and coaching team members positively to develop and improve their skills in a tailored way
• Manage both ambassador and team performance, including identifying trends in performance, providing corrective actions and positive overall feedback, and writing year end reviews and improvement plans
• Ability to set and articulate the vision and focus for the quarter; deliver that vision and focus through all hands-type meetings
• Share input and recommendations about service target setting.
• Provide oversight on the overall service performance and contribute to reporting on trends and providing a holistic picture of the service to the Delivery Director

Build and nurture an engaged and diverse team

• Own and manage end-to-end people strategy and operations within your ambassador team to foster a high performing and sustainable team environment. This includes hiring, driving onboarding, talent development, and people engagement/wellness/morale
• Enable team and individual professional success through supporting and challenging your team to meet and exceed expectations with clear goals/expectations, feedback, one-on-ones, and coaching
• Support team in professional development within team by finding and creating development opportunities and leveraging company-wide resources to regularly drive development within your team.
• Keep up with day-to-day management duties such as time off approvals, team and one-on-one meetings, and managing Talent-related issues
• Maintain a culture of openness, transparency and accountability allowing our teams to deliver their best work while being themselves
• Demonstrate strong leadership on important issues including Diversity & Belonging, Allyship, Ethics, Compliance and maintaining high standards of service to the company

Support strategic initiatives within Delivery and your service as needed

• Lead the team toward the successful execution of company or other strategic changes or goals within your service by cascading updates and changes, communicating new requirements, and providing feedback
• Support, as needed, internal Delivery performance & operations improvement projects, in collaboration with the Delivery Excellence team and cross-functional partners
• Think critically and constantly evaluate our procedures. Collect feedback from the team to identify opportunities to improve performance and better optimize processes for the team, service, and global community

• 8+ years of progressive experience in a customer service or an operations role, with 5 years in a role directly managing staff & the employee lifecycle
• Demonstrable experience in driving improved performance of teams as a line manager
• Experience in the deployment of resources to manage real-time crisis situations, including managing high severity/sensitivity cases and decision-making authority for losses
• Experience in data analysis and reporting to identify performance trends, as well as developing and implementing performance management standards
• Experience translating big picture goals and strategy into implementable and concrete actions for your teams, including setting operational or functional targets or performance goals
• Ability to work weekend days, holidays, and on-call required

• Exceptional leadership and team management skills to manage a team of professionals - comfort with conflict, giving and receiving feedback, and handling employee/Talent issues
• Strong communication skills to collaborate with different stakeholders and manage sensitive cases, while remaining calm and poised under pressure
• Organized and resourceful; able to juggle and multi-task, with an attention to detail and follow through even in ambiguous situations
• In-depth understanding of customer service operations and processes; able to translate that to your team
• Strategic thinking and problem-solving abilities to evaluate procedures and identify opportunities for improvement
• Ability to cascade with context and lead your team through changes
• Exceptional coaching skills, you have high EQ and know how to tailor your feedback & communication style to meet the needs of your coachee or mentee
• Cultural competency and a strong commitment to fostering diversity and inclusion within the team
• Proficiency in various data analysis and reporting tools to track performance trends (tableau, SQL, Excel, Google Sheets, etc.)

Offices: Singapore, Singapore