Consumer & Product Communications Lead Apac jobs at Airbnb in Singapore, Singapore

The Community You Will Join:

As the APAC Sales Operations & Vendor Performance Lead, you will play a dual role: driving operational excellence across our vendor network and leading sales operations strategy for acquisition activities in the APAC region. You’ll ensure vendor partners deliver against performance expectations while shaping the strategy, insights, and incentives that power our growth acquisition engine in the APAC region.

A Typical Day:

Vendor Performance Management

• Own end-to-end performance management of strategic vendor partners, ensuring delivery against SLAs and continuous improvement in quality, efficiency, and compliance.
• Develop and maintain robust KPI tracking and reporting frameworks to monitor vendor performance and identify opportunities for optimization.
• Conduct deep-dive analyses to uncover root causes of performance gaps, drive accountability, and ensure corrective actions are implemented.
• Partner with internal planning teams to align vendor capacity with short- and long-term business forecasts, ensuring scalability for new initiatives and pilots.
• Lead regular business reviews with vendor leadership, synthesizing results, setting improvement plans, and maintaining alignment on priorities.
• Ensure adherence to contractual, security, and policy requirements, while proactively identifying and mitigating operational and compliance risks.
• Collaborate with cross-functional partners (Product, Policy, Legal, Training, Finance) to ensure vendor operations are tightly integrated with evolving business needs and strategy.

Sales Operations & Revenue Strategy

• Define and execute the strategic vision for acquisition performance across APAC, aligning regional initiatives with global priorities.
• Partner with cross-functional partners including regional sales and operations leaders to develop and manage incentive programs, set and track performance targets, and monitor outcomes against growth goals.
• Lead forecasting, pipeline analysis, and capacity planning to ensure teams and vendors are resourced for success.
• Drive lead prioritization and workflow optimization to maximize conversion and efficiency.
• Translate performance data into actionable insights, influencing business decisions and process improvements.
• Serve as the primary APAC point of contact for all acquisition-related initiatives, ensuring operational alignment, data integrity, and seamless communication across global stakeholders.

Your Expertise:

• 10+ years of experience in sales operations, revenue operations, or vendor management, ideally in a high-growth or global environment.
• Strong analytical, strategic, and communication skills with proven ability to translate data into business impact.
• Experience leading cross-functional initiatives and driving accountability through both internal teams and external partners.
• Proficiency in CRM and performance management systems; strong data literacy required.

Offices: Singapore, Singapore

A Typical Day:

• Lead and execute high-level consumer communications strategies, translating global priorities into impactful, regionally relevant initiatives that support Airbnb’s key business goals across APAC.
• Oversee the development and management of region-wide campaigns, including Only On Airbnb projects, local awareness campaigns, celebrity-hosted stays, influencer collaborations, and product launches, ensuring flawless execution in partnership with local communications teams.
• Act as a key liaison between APAC consumer communications and global consumer communications, regularly briefing on regional progress, key opportunities, and challenges.
• Partner closely with teams across marketing, policy, product, and legal to ensure integrated communication strategies and seamless implementation across all campaigns.
• Leverage deep understanding of APAC’s cultural and media landscapes to drive innovative, buzz-worthy campaigns that generate wide-reaching social and traditional media coverage, while positioning Airbnb as a leader in travel and experiences.
• Empower local market creativity and agility, while providing guidance and support to regional communications teams to ensure alignment with global objectives
• Manage, mentor, and enable the success of direct reports in the regional consumer communications teams.
• Proactively develop solutions, find efficiencies and improve processes across the international team.
• Ability to manage key external agency partners and third party brands, including drafting scopes of works, reviewing creative proposals, term sheets and executing contracts.

Your Expertise:

• 10+ years of leadership experience in consumer communications, with proven success in a regional or global role. Experience in the tech or travel industry is a strong advantage.
• Exceptional track record in developing and delivering high-impact consumer communications campaigns that drive brand awareness, buzz, and trust across multiple markets.
• Track record in people and team management across cultures and/or geographies.
• Strong expertise in navigating cross-functional collaboration in a matrixed organization, with an ability to influence and build consensus among diverse teams.
• Proven experience partnering with public policy teams to amplify consumer narratives with a broader policy focus.
• Highly skilled in stakeholder management at all levels, including leading discussions with senior leadership, and external partners.
• Demonstrated ability to manage communications in a fast-paced, dynamic environment, with a proactive, solutions-oriented approach.
• Adept to change and ambiguity while always remaining calm under pressure.
• Excellent written and verbal communication skills, with the ability to craft compelling narratives.
• Passion for popular culture, emerging trends, and travel, with a strong entrepreneurial mindset and ability to think both strategically and creatively.

Offices: Singapore, Singapore

A Typical Day:

• Translate local business and policy needs into proactive communications campaigns highlighting our impact on communities and the economic opportunities of Hosting.
• Implement communication strategies to educate internal and external stakeholders about our global policy narrative and proactive Policy campaigns.
• Partner with global and regional communications teams to localize narratives for different markets.
• Develop impactful reports, studies and other deliverables to demonstrate our social and economic value to policymakers.
• Respond to media inquiries and manage relationships with regional press.
• Draft a wide range of materials including press releases, pitches, Q&As, messaging, briefs, and executive speeches.
• Manage agency partners and external vendors as needed.
• Collaborate effectively across different business functions to ensure communications plans are integrated, aligned, and executed seamlessly

Your Expertise:

• 5+ or more years of experience in communications, public affairs, journalism, or related fields, ideally with an understanding of the APAC media landscape.
• Proven track record in policy or corporate communications, crisis management, and stakeholder engagement.
• Ability to operate in a fast-paced environment, balance multiple priorities, and work across diverse cultures and stakeholders.
• A creative and strategic thinker with strong judgment, resilience, and collaborative mindset.
• Comfortable operating in ambiguous situations, remaining optimistic and positive in difficult situations.
• Confident in leading meetings with external partners, senior stakeholders, and media.
• Exceptional organizational skills, sharp attention to detail, and the ability to manage complex projects while navigating ambiguity.
• Excellent writing and strong verbal communication skills.
• A passion for Airbnb and the mission of the company.

Offices: Singapore, Singapore

The community you will join:

This internship is right for you if you are located in Singapore and are currently enrolled in a law degree at an accredited law school and have a strong interest in learning about in-house legal practice and working in the tech industry.

A typical day:

You will assist with various tasks and projects, such as:

• Assisting the APAC Legal team to handle a variety of legal functions, which may include marketing, communications, policy, product, privacy, employment, corporate and litigation and disputes.
• Attending internal legal meetings and meetings with other business units.
• Handling legal administrative tasks to support the APAC legal team.
• Work on special projects tailored to team needs and your interests, while also managing the legal knowledge repository.
• Collaborate with team members on ongoing legal projects across various functions.
• Communicate project updates to the legal team and stakeholders, attending internal and business unit meetings.
• Proactively seek and provide feedback, conducting legal research and analysis using online resources.

Your expertise:

• Applicants should be pursuing an undergraduate or postgraduate law degree in an accredited law school. Applicants who have completed at least one year of law school are preferred.
• Strong interest in learning about in-house legal practice.
• Excellent verbal and written communication skills, detail-oriented and organized.
• Comfortable reaching out and initiating communication with various team members.
• Adaptable and able to adjust plans and manage changes effectively.
• Strong interpersonal skills and interest in building relationships and collaborating with teams within and outside of Legal.
• Proficient in using Apple OS Suite and Google suite applications.
• Fluency in English is a must; all applications must be submitted in English.
• Passion for the Airbnb mission.

How to apply:

Please include a cover letter that addresses the following:

• Which Airbnb Core Value(s) most resonates with you?
• How does this internship align with your career goals?
• Why would you be a great addition to the Airbnb Legal team?

Offices: Singapore, Singapore

A Typical Day:

• Translate global communications priorities into locally nuanced ideas that support Airbnb’s key business objectives in the region.
• Partner in the development and management of region-wide campaigns, including Local OOAs and awareness campaigns, regional brand campaigns, celebrity-hosted stays, and product launches, ensuring flawless execution in partnership with local communications teams.
• Work closely with local, regional, and global Communications teams, along with cross-functional business partners, to develop and execute integrated communication strategies, ensuring coordinated implementation, strategic alignment, and clear measurement of campaign success.
• Leverage deep understanding of APAC’s cultural and media landscapes to drive innovative, buzz-worthy campaigns that generate wide-reaching social and traditional media coverage, while positioning Airbnb as a leader in travel and experiences.
• Develop and manage relationships with key regional media / international media.

Your Expertise:

• 8+ years of comprehensive communications experience, either in a PR agency or an in-house communications team. Previous experience in high-performing international organizations within lifestyle, tech, internet or travel sectors is a plus.
• Bachelor’s Degree.
• Fluent in English with excellent writing and verbal communications skills.
• Proven-track record of developing and executing creative consumer communications initiatives that generate positive earned media coverage, widespread awareness, and brand buzz.
• Strong awareness of pop culture and the ability to craft ideas that drive editorial media coverage and social engagement.
• Deep understanding of local cultural dynamics and trends, tailoring communications efforts to resonate with diverse audiences in Asia.
• Skilled at originating, project managing, and delivering complex, proactive press projects, ranging from research/data-driven stories and campaigns to press events, press trips, and celebrity engagements.
• Adept at collaborating with multi-functional teams in a matrix organization.
• Confident in leading meetings with external partners, senior stakeholders, and media.
• Exceptional organizational skills, sharp attention to detail, and the ability to manage complex projects while navigating ambiguity.
• Passionate about Airbnb and the mission of the company.
• Comfortable working in a fast-paced environment and adapting flexibly to change.

Offices: Singapore, Singapore

A typical day:

• Act as a daily main point of contact for journalists and a spokesperson on trust and safety related matters, including managing all aspects of reactive press requests and utilizing all relevant tools and teams available (community support, data, industry research, host and guest stories, etc.) to support Airbnb’s community and brand
• Creating written materials, including reactive messaging, press releases, story pitches, messaging briefs, talking points, Q&As, letters, reports, presentations etc.
• Provide guidance and support to key internal stakeholders, including our Public Policy, Legal, Community Support, Trust, Product, and Community Policy teams, on trust and safety communications matters
• Help prepare Airbnb spokespeople for public speaking engagements, media interviews, etc
• Identify and execute proactive press opportunities and drive national/global announcements, in support of corporate and consumer communications goals
• Develop and manage relationships with key reporters and influencers across the region.

Requirements:

• Bachelor’s Degree
• 8 years PR/Public Affairs experience working in an agency, in-house communications or a government communications role; preference to those with tech/travel/publicly listed company experience
• On-the-record experience with media
• Proven track-record working on proactive and reactive communications initiatives involving trust, crisis, policy, regulatory, corporate and financial matters
• Ability to work collaboratively with multi-functional leads in a matrix organization, and experience advising and working with cross-functional leads and stakeholders on sensitive, complex and high-profile matters
• Experience managing and working on projects in a fast-paced environment
• Strong decision-making, organizational and problem-solving skills, calm under pressure, with attention to detail and follow through to get things done
• Exceptional verbal communications and interpersonal skills
• Excellent writing skills with samples to share
• Passion for Airbnb and the mission of the company, and personal integrity that reflects Airbnb’s core values and commitment to diversity and belonging.

Offices: Singapore, Singapore

A Typical Day:

• Team leadership: Lead and manage an energetic, passionate and diverse group of campaign and government relations experts who deliver complementary strands of work to serve the overall strategy. The role is expected to inspire others to get behind a common vision and to deploy first-rate organizational skills to ensure that local strategies are executed, prioritization is clear, targets are set, and projects are delivered, on time and on budget.
• The role is responsible for creating and maintaining an inclusive culture and operating principles for their team, in line with Airbnb’s Core Values, including committing to embracing diversity and fostering belonging.
• Strategy development: Develop and drive comprehensive strategies for each priority geography in Southeast Asia , as determined through close collaboration with the Regional Policy Director for Asia Pacific and Country Manager for Southeast Asia. This includes detailed plans for achieving policy outcomes using earned and paid media, digital communication, mobilization tactics and partnership development. Working with cross functional partners in communications, business leadership, legal and compliance, this role will define the ultimate policy goals and priorities, and develop operational plans that deliver measurable progress towards those goals.
• Communicate and drive accountability: This role will work with other functions to align campaign plans with critical business priorities and outcomes. As a leader on the policy team, it is expected that this role will ensure that internal stakeholders understand the campaign strategy, outcomes and benchmarks expected and to cascade that information to the appropriate internal channels. This role will also ensure that progress is being reported regularly, and that roadblocks and successes are being flagged appropriately. The successful applicant in this role is expected to be able to confidently communicate with senior leaders and external stakeholders about their campaign priorities, to manage expectations and to coordinate with other teams to achieve company priorities.
• External Advocacy: When appropriate, this role will represent Airbnb at the most senior political levels in Southeast Asia and also as Airbnb’s primary media spokesperson in the region. You will ensure that Airbnb builds and maintains relationships with the widest possible network of contacts in local, regional and national legislative, executive and administrative offices, and also with coalitions who can advance Airbnb’s advocacy initiatives.
• This role manages consultants who provide on-the-ground support, ensuring that they are properly briefed and engaging energetically on behalf of Airbnb in line with the agreed strategy.

Your Expertise:

• At least ten (10) years experience working with complex political or regulatory issues in a relevant business or non-governmental organisation, or in a political, governmental or regulatory context. Ideally, this experience has been built in travel, urbanism or technology;
• Senior leadership experience, with track record of supporting and developing diverse multidisciplinary teams;
• At least six (6) years of proven ability in core management skills - effective delegation, performance management, coaching and talent development;
• Experience of managing complex projects with multiple stakeholders. Highly organized and able to stay on top of multiple projects simultaneously, while staying focused on key priorities and overall strategic goals;
• Ability to communicate quickly, effectively and accurately to various audiences, and to work independently with senior internal and external stakeholders.
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short term needs with long term strategic initiatives;
• Experience developing campaigns including understanding the use of paid and earned media and mobilization to influence policy outcomes;
• Ability to quickly get up to speed on complex technical and regulatory issues, and understand how these can be managed using a broad range of campaigning strategies;
• Expert communicator with great interpersonal, negotiation and presentation skills;
• Travel is expected frequently in this role;
• Ability to speak a Southeast Asian language.

Offices: Singapore, Singapore