Market Manager Spanish South America jobs at Airbnb in Brazil

A Typical Day:

Overall:

• Act as the primary bridge between the local Airbnb team and the Brazil Host Community, coordinating and prioritizing cross functional activities that entail community action.
• Lead Community growth, engagement and impact projects and initiatives from planning to delivery. This includes developing project plans, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying project risks and crafting mitigation plans.
• Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.

Community Growth:

• Recruit, onboard, and manage new Community Leaders and launch Host Clubs
• Growing Host representation in Host Clubs
• Testing new methods for connecting Hosts across Brazil

Community Engagement:

• Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation
• Serve as the primary POC and coach for local Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders
• Support global Community Engagement Programming and evolve for local language and needs
• Educate Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders
• Organize and lead effective Community events, both online and in-person

Community Impact:

• Support the development, execution and scale of in-market pilots that leverage Community programs to better support Hosts, driving Host Success and accelerating business goals.
• Develop resources, engaging and high impact communications, and training materials for cross functional business partners.
• Work with relevant regional stakeholders to help them leverage and collaborate with the Host Community and help them identify and test new opportunities to do so.
• Influence regional prioritization, process improvement, and program feedback.
• Develop deep knowledge of your assigned geographic markets and become the go-to source for all Host Community information relating to local needs, trends and market dynamics for internal and external partners.
• Act as a go to for Community team with regards to local insights and feedback

Your Expertise:

• 8+ years of experience in Community Management - experience in Community events, online engagement, or distributed communities also helpful.
• Previous experience scaling communities while maintaining high engagement.
• Strong project management skills with experience leading programs and processes.
• Ability to approach Community through a strategic business lens and align Community goals with business goals.
• Entrepreneurial, solution oriented, growth mindset
• Highly autonomous and self-driven
• Strong verbal communication and interpersonal skills
• Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
• Passion for Airbnb, our Hosts, and the mission of the company

Due to the nature of this position, the successful applicant will need to be based in Brazil to be able to conduct their work.

Offices: Brazil

The Difference You will Make:

As a Market Manager, you will oversee the overall Homes Supply health of key Airbnb markets in Spanish South America, ensuring a strong presence of high-quality listings. Your role is pivotal in expanding our host network, optimizing supply, and driving market growth.

A Typical Day:

• Build, manage, and grow partner relationships within your territory to exceed quarterly sales targets across 125+ Professional Host accounts.
• Conduct optimization calls and business reviews to strengthen partnerships, providing exceptional and timely support, including in-person meetings as needed.
• Develop strategies to manage and optimize thousands of professional hosts in your region effectively.
• Prospect and onboard new high-quality supply in your assigned geography.
• Educate clients on product updates and relay feedback to internal stakeholders.
• Leverage data to identify strategic growth opportunities, navigate operational complexities, and allocate resources efficiently.
• Foster innovation by implementing unique engagement projects using an entrepreneurial approach.
• Collaborate cross-functionally with product, communications, public policy, legal, tax, and customer support teams to drive long-term market success.
• Analyze local market trends to provide insights for internal and external stakeholders.
• Support technical partnerships to ensure a seamless experience for hosts and guests.
• Represent Airbnb in external meetings with professional hosts and at industry conferences, reinforcing the brand's presence.
• Contribute to host community programs to drive growth and engagement across the Airbnb community.

Your Expertise:

• 8+ years of experience in account management and partner support, with a proven ability to foster and grow business relationships.
• Proven success in managing a leads pipeline and a book of business, effectively nurturing and converting opportunities.
• Strong quantitative skills with the ability to interpret and apply data for day-to-day decision-making.
• Adaptability to work at both strategic and tactical levels, with a history of executing effectively in ambiguous environments.
• Cross-functional collaboration experience , ensuring alignment and success across teams.
• Excellent communication and presentation skills with the ability to engage clients via phone, email, and in-person.
• Self-starter with strong time management, prioritization, and organizational skills.
• CRM proficiency (Salesforce experience is a plus), with expertise in managing leads, opportunities, and core CRM objects.
• Fluency in Spanish, Portuguese and English — to operate effectively across South America's diverse markets.
• 4+ years of travel industry experience is a plus, showcasing sector-specific knowledge.
• 2+ years of tech industry experience is a plus, showcasing sector-specific knowledge.
• Willingness to travel regularly within your assigned territory and internationally (once every 4 to 6 weeks), based in São Paulo, Brazil.
• Passion for Airbnb, travel, and the sharing economy — being an Airbnb host is a plus — reflecting alignment with the company’s mission and culture.

Offices: Brazil

The Difference You Will Make

You will be responsible for building foundational infrastructure for the hub’s long-term success—developing engineering capabilities, establishing operating rhythms, and serving as a connector between Brazil-based teams and global stakeholders.

You will also be an important part of the Reliability Engineering leadership team helping to shape and execute roadmaps for Airbnb efforts around Reliability, Observability and Quality Engineering. You will have a particular focus on driving automated testing through tooling and AI.

A Typical Day

• Partner with global Infra and Product Engineering leaders to define the vision, strategy, and roadmap for the Brazil hub as a seamless component of the overall infra workforce.
• Recruit and develop high-performing engineers and leaders, setting up strong hiring and onboarding practices tailored for the new site.
• Drive collaboration and alignment between Brazil-based engineers and global teams to ensure consistent technical direction and execution quality.
• Establish local engineering operations including communication cadences, cultural rituals, and partnership models that reflect Airbnb’s core values.
• Represent Airbnb locally—acting as a bridge between the company’s mission and the broader technology community in Brazil.
• Build partnerships with universities, technical institutions, and industry networks to expand Airbnb’s brand and attract top-tier engineering talent.
• Foster an inclusive, mission-driven, and high-performance culture that supports both personal growth and business impact.

Your Expertise

• 5+ years of engineering management experience and 10+ years of overall engineering experience, with a track record of leading technical teams in high-growth or startup environments.
• Proven experience building or scaling new engineering offices or distributed teams.
• Strong technical foundation in infrastructure, distributed systems, or large-scale backend engineering.
• Building highly reliable systems and ideally tooling that improves reliability and quality.
• Exceptional leadership skills with the ability to inspire, develop, and grow engineering talent.
• Strong operational and organizational acumen, capable of establishing site-level processes and rhythms from the ground up.
• Experience in the nuances of working in matrixed teams across multiple geographies, balancing cultural context with global alignment.
• Excellent communication and relationship-building skills, with fluency in English and Portuguese preferred.

Offices: Brazil

The Community You Will Join:

You will be joining during a defining phase—helping to shape a new office culture, establish best practices, and deliver technical impact that scales globally.

A Typical Day:

• Define and promote a quality mindset and strategy across the organization, by creating a vision that drives QE policies, programs and initiatives.
• Hire and retain a team of high-performing engineers; empower the team to achieve a high level of productivity, reliability and simplicity.
• Drive a sense of trust and belonging, and build inclusive teams with world class talent.
• Build and maintain our testing environments, testing data, and testing frameworks, working through ambiguity, concept validation and implementation of a best-in-class solution.
• Collaborate with cross-functional stakeholders to analyze internal/external failures, and suggest corrective and preventive action.
• Use a data-based approach to help resolve internal quality issues to prevent defects in code shipment.
• Partner with global Infra leadership to execute the Brazil site’s technical roadmap.
• Drive excellence in technical design, reliability, scalability, and efficiency across projects.
• Collaborate cross-functionally with global teams to ensure alignment on architecture, tooling, and standards.
• Coach and mentor engineers, fostering career growth and a culture of continuous learning.
• Participate in recruiting, onboarding, and community-building efforts to scale the Brazil hub.
• Support the Site Lead in establishing operational rhythms and local engineering excellence.
  

Your Expertise:

• 3+ years of engineering management and 7+ years of industry experience, in a space with a strong focus on developer tooling, testing, or quality engineering.
• Strong familiarity with software engineering principles, including object-oriented and functional programming paradigms, design patterns, and code quality practices.
• Demonstrated ability in the creation of testing standards, tools and methodology
• Hands-on technical leadership leading multiple teams and setting technical direction
• Led projects with notable risk and complexity; develops the strategy for project execution
• Proven experience leading distributed or regional engineering teams and driving technical outcomes.
• Skilled in mentoring engineers and creating strong team dynamics across cultural and geographic boundaries.
• Be an agent of change inside the organization and be comfortable leading through ambiguity
• Excellent communication and collaboration skills, with the ability to align local execution to a global strategy.
• Fluent in English; Portuguese proficiency preferred.

Offices: São Paulo, Brazil

A Typical Day:

• Provide meaningful input to technical designs and direct hands-on contributions to projects in the cloud networking space
• Grow, lead, and manage a small team of talented engineers
• Support your team's professional growth and maintain high performance through mentorship and coaching
• Work with tech leads, peers, and partners to define and execute on a coherent vision and roadmap for Airbnb’s cloud network infrastructure and related components
• Work with open source communities (e.g. istio) to build the next generation service mesh for all Airbnb back-end services
• Build cross-region gateways and load balancers for global Airbnb services
• Work with external partners and internal engineering and security teams to deliver edge security systems that protect Airbnb services
• Nurture a culture of technical quality from design, through code review, to production
• Build strong partnership and alignment with teams across engineering
• Nurture relationships with open source communities and external service partners

Your Expertise:

• 2+ years of engineering management experience, with 8+ years of relevant software development experience in a fast paced tech environment
• Strong emotional intelligence, empathy, and the ability to effectively connect with colleagues
• Experience with a public cloud provider (AWS, GCP, Azure) and their networking service offerings
• Experience running large scale networking systems and software (e.g. proxies, DNS, gateways)
• Experience with Istio service mesh, k8s and cloud native technologies is a plus
• Excellent communication skills and the ability to work well with teams across the engineering organization (e.g. reliability, compute, security, etc.)
• Strong problem-solving skills and experience leading teams on-call for production infrastructure
• Passionate about efficiency, availability, technical quality and system quality

Airbnb Cloud Infrastructure in the Media:

• Zero-downtime Istio upgrades across thousands of pods/VMs – - 2025
• KubeCon+CloudNativeCon 2024, , Edie Yang, .
• KubeCon+CloudNativeCon 2024, , Jingming Guo
• The Airbnb Tech Blog 2023, , Ying Zhu
• KubeCon+CloudNativeCon 2022, , Kevin Leimkuhler, Doug Jordan.
• -2022
• KubeCon+CloudNativeCon 2021, . Weibo He, Stephan Chan.
• -2021
• - 2021
• - 2020

• - 2019
• - 2020
• - 2020
• - 2020

Offices: Brazil

The Difference You will Make:

As a Senior Market Manager, you will oversee the overall supply health of key Airbnb markets in Brazil, ensuring a strong presence of high-quality listings. Your role is pivotal in expanding our host network, optimizing supply, and driving market growth.

A Typical Day:

• Build, manage, and grow partner relationships within your territory to exceed quarterly sales targets across 100+ Professional Host accounts.
• Conduct optimization calls and business reviews to strengthen partnerships, providing exceptional and timely support, including in-person meetings as needed.
• Develop strategies to manage and optimize thousands of professional hosts in your region effectively.
• Prospect and onboard new high-quality supply in your assigned geography.
• Educate clients on product updates and relay feedback to internal stakeholders.
• Leverage data to identify strategic growth opportunities, navigate operational complexities, and allocate resources efficiently.
• Foster innovation by implementing unique engagement projects using an entrepreneurial approach.
• Collaborate cross-functionally with product, communications, public policy, legal, tax, and customer support teams to drive long-term market success.
• Analyze local market trends to provide insights for internal and external stakeholders.
• Support technical partnerships to ensure a seamless experience for hosts and guests.
• Represent Airbnb in external meetings with professional hosts and at industry conferences, reinforcing the brand's presence.
• Contribute to host community programs to drive growth and engagement across the Airbnb community.

Your Expertise:

• 10+ years of experience in account management and partner support, with a proven ability to foster and grow business relationships.
• Proven success in managing a leads pipeline and a book of business, effectively nurturing and converting opportunities.
• Strong quantitative skills with the ability to interpret and apply data for day-to-day decision-making.
• Adaptability to work at both strategic and tactical levels, with a history of executing effectively in ambiguous environments.
• Cross-functional collaboration experience , ensuring alignment and success across teams.
• Excellent communication and presentation skills with the ability to engage clients via phone, email, and in-person.
• Self-starter with strong time management, prioritization, and organizational skills.
• CRM proficiency (Salesforce experience is a plus), with expertise in managing leads, opportunities, and core CRM objects.
• Fluency in Portuguese and English — Spanish is a plus — to operate effectively across South America's diverse markets.
• 2+ years of tech/travel industry experience is a plus, showcasing sector-specific knowledge.
• Willingness to travel regularly within your assigned territory and internationally (once every 4 to 6 weeks), based in São Paulo, Brazil.
• Passion for Airbnb, travel, and the sharing economy — being an Airbnb host is a plus — reflecting alignment with the company’s mission and culture.

Due to the nature of this position, the successful applicant will need to be based

Offices: São Paulo, Brazil

The difference you will make:

As a Market Manager, you will oversee the overall supply health of key Airbnb markets in Spanish South America, ensuring a strong presence of high-quality listings. Your role is pivotal in expanding our host network, optimizing supply, and driving market growth.

A typical day:

• Build, manage, and grow partner relationships within your territory to exceed quarterly sales targets across 125+ Professional Host accounts.
• Conduct optimization calls and business reviews to strengthen partnerships, providing exceptional and timely support, including in-person meetings as needed.
• Develop strategies to manage and optimize thousands of professional hosts in your region effectively.
• Prospect and onboard new high-quality supply in your assigned geography.
• Educate clients on product updates and relay feedback to internal stakeholders.
• Leverage data to identify strategic growth opportunities, navigate operational complexities, and allocate resources efficiently.
• Foster innovation by implementing unique engagement projects using an entrepreneurial approach.
• Collaborate cross-functionally with product, communications, public policy, legal, tax, and customer support teams to drive long-term market success.
• Analyze local market trends to provide insights for internal and external stakeholders.
• Support technical partnerships to ensure a seamless experience for hosts and guests.
• Represent Airbnb in external meetings with professional hosts and at industry conferences, reinforcing the brand's presence.
• Contribute to host community programs to drive growth and engagement across the Airbnb community.

Your expertise:

• 8+ years of experience in account management and partner support, with a proven ability to foster and grow business relationships.
• Proven success in managing a leads pipeline and a book of business, effectively nurturing and converting opportunities.
• Strong quantitative skills with the ability to interpret and apply data for day-to-day decision-making.
• Adaptability to work at both strategic and tactical levels, with a history of executing effectively in ambiguous environments.
• Cross-functional collaboration experience, ensuring alignment and success across teams.
• Excellent communication and presentation skills with the ability to engage clients via phone, email, and in-person.
• Self-starter with strong time management, prioritization, and organizational skills.
• CRM proficiency (Salesforce experience is a plus), with expertise in managing leads, opportunities, and core CRM objects.
• Fluency in Spanish, Portuguese and English — to operate effectively across South America's diverse markets.
• 4+ years of travel industry experience is a plus, showcasing sector-specific knowledge.
• 2+ years of tech industry experience is a plus, showcasing sector-specific knowledge.
• Willingness to travel regularly within your assigned territory and internationally (once every 4 to 6 weeks), based in São Paulo, Brazil.
• Passion for Airbnb, travel, and the sharing economy — being an Airbnb host is a plus — reflecting alignment with the company’s mission and culture.

This role requires candidates to be based in São Paulo, Brazil. This role is not eligible for relocation support.

Offices: São Paulo, Brazil