Assistant Store Manager jobs at Adidas in Italy

Purpose & Overall Relevance for the Organization

• This position is responsible for financial planning & analysis for Retail, eCom and Wholesale.
• Manages and guides the budget, forecasting and consolidation processes for the company.
  • The cornerstone activity of this role is driving consistency and alignment of planning, reporting, timeline and methodology for the company in alignment with globally defined planning processes.
  • In addition, cross-functional activities such as establishing a consistent reporting environment and optimizing management decisions to maximize profitability are key responsibilities of this position.

Key Responsibilities

• Drive fiscal year of Retail, eCom and Wholesale profit maximization through providing business performance transparency and identify issues.
• Develop and update SBP financial goals highlighting key strategic action points.
• Active communication and issue solution with internal & external to optimize their satisfaction with service provided.
• Drive Financial planning alignment among Retail, eCom & Wholesale and category.
• Manage the analysis of monthly financial result and provide consolidation report to Group Finance in collaboration with each channel, brands and Demand planning.
• Manage Sales Working Budget (SWB) of channels for budget control and ROI evaluation.
• Develops and monitors key KPIs for ad-hoc, short- and long-term planning in line with global standards.
• Enhance KPI related data accuracy including Store Traffic data to support Consumer Direct and Wholesale to work on action plan.
• Manage Monthly Forecasting Process in strong collaboration with commercial finance counterparts.
• Build up the relationship with Retail, eCom and Wholesale leadership to analyse, design and execute pricing strategies to maximize profitability and optimal product mix.
• Drive the constructive debate with Demand Planning to ensure we are in right position in early states (IBP vs. RFC).
• Drive continuous improvement in application of KPIs such as margin and OWC (Operating Working Capital).
• Conduct full compliance to the LPM in all related area and enforce the policy in operation.
• Provide leadership through effective motivation, coaching, training, and development of personnel in the team.
• Plays a key role in the strategic planning forecasting and decision making to ensure that business goals are met by regularly using the data of company sales, full Profit and Loss, costs, margins and other key financial data available

Key Relationships

• Superior
• Retail, eCom, Wholesale, Brands
• Global Finance & GBS Controlling
• Demand Planning

Knowledge, Skills and Abilities

• Complete familiarity with Microsoft office, SAP, Power BI or equivalent tools
• High degree of commercial and business acumen knowledge to challenge and drive consensus among Retail, eCom & Wholesale
• Strong interpersonal skills (e.g., relationship management, facilitation)
• Strong analytical skills
• Proven methodological skills (e.g., data analysis, trend forecasting)
• Understanding on GTM process & Pricing strategic to maximize company profit.
• Proven leadership and managerial skills
• Solid accounting skills and experience
• Fluent in written and spoken English

Requisite Education and Experience / Minimum Qualifications

• University degree in Accounting or adequate education
• Minimum 9 years of financial planning experience
• Preferable experience in the sport or clothing industry

KEY RESPONSIBILITIES

• Assist on Culture Marketing framework and build relevant incubation plans for brand and network partners, product seeding and trend marketing to drive demand for key product priorities.
• Coordinate and take a proactive approach connecting artists and people of influence to moments, events, and product placements.
• Attend entertainment events and industry meetings for networking, when relevant.
• Build relationships with external Culture Marketing contacts while keeping adidas objectives a top priority.
• Support in implementing strategic product plans in conjunction with category and PR/Marketing counterparts
• Interact with go to market, brand marketing, public relations, event marketing and product creation teams as needed to execute plans. Support all aspects of the execution plan.
• Identify opportunities to connect artists and people of influence to the brand through moments, content creation, activations, campaigns, product placement, seeding, etc.
• Support Culture Marketing integration through strategic placement and targeting of specific brand and product initiatives.
• Review and select programming for involvement, assure timely product fulfilment, and obtain placement documentation for internal reporting.
• Leverage marketing integration to drive key commercial opportunities at wholesale, retail, etc
• Participate and represent Culture Marketing team in seasonal projects, workstreams, milestones, and bottoms up initiatives.
• Maintain a strong awareness of music, fashion, streetwear/lifestyle, etc within Culture Marketing industry, trends and activities.
• Manage product order entry for Incubation team and wider Trend Marketing team

KEY RELATIONSHIPS

• Culture Marketing leadership
• Head Office
• Go to Market/Merchandising
• Brand Marketing/PR
• Product Marketing
• Sports Marketing
• Finance
• Legal

KNOWLEDGE, SKILLS AND ABILITIES

• Project management skills and an ability to work well in a team environment.
• Ability to write reports, business correspondence and create clear presentations.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Knowledge of the music, fashion, streetwear/lifestyle trends and industry.
• High level of proficiency in Word, Excel, PPT, Outlook, and Teams.
• Utilize good judgement and professionalism at all times
• Strong organizational, problem solving, time management and resolution skills
• Unconventional business hours may be required. (evenings, weekends)

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS

• Four year college or university degree in Marketing, advertising or related field
• Minimum 3 years of experience in related field
• Equivalent combination of education and experience may be substituted for degree.

Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years.

The anticipated low and high end of the base pay range for this position is $74,744 - $95,000. Actual salary will be based on various factors, such as a candidate’s experience, qualifications, skills and competencies, proficiency for the role.

Purpose & Overall Relevance for the Organization:

Lead the Communications Strategy for Training and Other Sports (Hockey, Rugby, Tennis, Padel, among others) ensuring consistent execution across all communication channels supporting brand and category objectives.

Key Responsibilities:

• Plan, coordinate, execute and report the communication strategy for Argentina aligned with global priorities and local moments to maximize the brand voice and positioning.
• Manage marketing working budget to ensure all implementations comply with approved plans following investment behind category priorities.
• Brief and manage internal/external cross-functional teams and agencies in order to align, plan and execute campaigns covering every consumer touchpoint in the adidas ecosystem.
• The Brand Communication Manager leads: Media Plans, PR Plans, Partner Activations, Shootings, Brand Events, Communities, Partnerships, etc.

Key Relationships:

• Internal teams: Local Marketing, Regional BU, Digital activation, Newsroom.
• External teams: Media Agency, PR Agency, Production companies, Events agencies, Partners and Media.

Requisite Education and Experience / Minimum Qualifications:

• Marketing or communication degree.
• 5 years’ experience in brand communication and marketing, executing integrated comms plans and leading multiple teams.
• Experience in sports related brands (desired).
• Advanced English

Key Responsibilities:

• Deliver and facilitate global learning and development experiences (virtual and in-person) that promote leadership, diversity, equity, and inclusion, and overall people development. These programs require strong facilitation skills and a solid understanding of the organization, delivered to agreed global standards and timelines.
• Manage the full lifecycle of local activation for global learning experiences - from planning and scheduling to learner outreach, promotion, LMS management, and seamless execution.
• Support the design and delivery of (global) high-quality learning experiences by aligning programs with evolving business needs and integrating local perspectives.
• Gather participant and stakeholder feedback to inform future program developments
• Maintain and develop own professional skills through external networking, benchlearning and research into thought leadership
• Support and implement local talent initiatives that are in line with local business needs and talent strategy to support people and leadership development

:

• Global Talent Team
• Global Growth Experience & Facilitation team
• Global Program Managers
• GCA Talent & DEI team
• GCA HR and Business Stakeholders
• Program Participants

Requirement, Knowledge, Skills and Abilities:

• Bachelor's degree or higher with preference given to majors in Human Resources Management, Education, Psychology, or related fields
• Demonstrated learning facilitation & implementation experience and capabilities in a multi-national company in interpersonal skills/general professional/leadership skills trainings
• Experience on learning needs analysis and content design
• Commercial and organizational awareness on local market
• End-to-end mindset with strong ownership, with motivation to support people’s growth
• A good team player to deliver results through collaboration with both global and local teams
• Basic knowledge and understanding on HR in key process of learning & development, talent management preferred
• Basic project management skills
• Strong written and verbal communication skills, including strong presentation and facilitation skills in English

Responsibilities:

• Part of the Product Supply Interface organization, including executing direction and day-to-day management of performance and development activities
• Follow Product Supply Interface drumbeat to create transparency of Availability (including key product launches) to the various levels of the organization
• Drive decision making and action to mitigate risks and maximize opportunities with business partners.
• Translate commercial needs related to availability and inventory into Supply Chain requirements/solutions.
• Collaborate with Demand Planning and market Supply Chain Management to manage buying volume in line with the input demand plan and Integrated Business Planning guidance
• Drive market review of parameters and planning tactics to support optimized availability
• Maintain and governcross-department/function Processes and Policies to deliver business quality and control
• Actively manage and coach team, setting objectives, providing feedback and supporting personal growth and development

Knowledge, Skills and Abilities:

• Process improvement oriented.
• Service-minded and consumer/customer oriented
• Strong analytical & problem-solving skills
• Team player and effective collaborator
• Good communication skills and personal presence, with proven ability to interact, influence and convince at management level

• Good knowledge of MS Office (advanced MS Excel skills), PBI and SAP
• Fluent in English, additional language is a plus

Requisite Education and Experience / Minimum Qualifications:

• Bachelor's degree or equivalent in supply chain management or in the areas of business administration, logistics, planning, information systems. Master's degree is a plus
• 5+ years of experience in supply chain management, operations or planning, preferably in the Accessories, Apparel or Footwear industries
• Leadership experience is a plus

As a ManagerYour task is to drive CSoperational excellence in the contact center across all service channels with a specialized focus on identifying and mitigating fraud risk, analyzing payment trends, and managing appeasement strategies for financial optimization within our contact center and across the organization.

1. Vendor & Operational Management – Payment, Fraud, and Refund

• Assist with managing the daily operations of our third-party customer service partner, ensuring successful KPI performance, including a specialized focus on fraud, payment, and security standards.
• Manage dynamic, high-volume workloads that evolve based on business trends and insights with a specialty focus that will include payment, fraud, and refunds.
• Partner with internal fraud and payment support teams to identify areas of opportunity and ensure policies and procedures are properly implemented and executed in the contact center.
• Develop and maintain dashboards and data insights to monitor department and agent performance in policy adherence and refund activity.

2. Refund & Appeasement Oversight

• Conduct root cause analysis of consumer friction and work with stakeholders across e-Com and the entire organization to eliminate friction in the consumer experience.
• Create and share reporting utilizing dashboards and data from across the organization on consumer contact volume, cost of contacts, agent refund activity, and gift cards tracking.
• Work with global and local stakeholders to develop, refine, and implement internal refund policies in the contact center, balancing customer satisfaction with sound financial outcomes.
• Monitor industry trends and emerging technologies to ensure consumer services practices remain current and effective.

3. Experience and Automation

• Identify, prioritize, and implement automation and self-service solutions to reduce consumer contact volumes and improve consumer resolutions.
• Collaborate with global product owners and local teams to enhance the agent experience through better tools, effective technologies, streamlined workflows, and optimized processes.
• Partner with CS Learning Operations to design, update, and implement learning content for agents in the contact center.
• Work within the Consumer Services team to keep the policy and process knowledge base updated and accurate.

Key Relationships:

• Consumer Services Operations – North America
• Global Consumer Services
• Global Digital Operations (Payment and Fraud)
• Platform Operations / Post Order Operations
• Global Product Owners
• Contact Center Vendor

1. Soft-Skills

• Ability to quickly adapt to changing business processes and business partners
• Strong communication & negotiation skills, comfortable presenting complex topics to stakeholders at various organizational levels both in person and remotely
• Analytical mindset with experience conducting root cause analysis

2. Hard-Skills

• Comfortable working with enterprise-level platforms and technologies
• Project management and project monitoring experience
• Knowledge of process optimization methodologies (LEAN, 6Sigma, etc…) is a plus
• Fluent English both verbally and written
• Proficient in data analysis tools (e.g. Excel, Power Bi, SQL, or similar)

Requisite Education and Experience / Minimum Qualifications:

• 5+ years of experience in customer service in a Retail, Digital and/or eCommerce environment
• Expert knowledge in respective domain Consumer Service (contact center)
• Experience in managing highly complex processes, involving multiple teams in different countries.