EY SE - Sr MW-E 

India, West Bengal, Kolkata 

999134828

• Providing management structure (recruiting, training, scheduling) and performance counselling to the growing Internal Business Advisor Team
• Acting as a critical liaison between the team and the Global Finance leadership

• You will organise a team schedule for taking calls / chats from client servers – the objective of which is:o Explaining downstream impacts of different user choices required in SAPo Advising and screen sharing to show users how to perform various actions in SAP
• You will make team decisions to ensure client servers receive a timely and accurate response from the team such that questions / issues are resolved in a one-stop basis where possible or are escalated to the appropriate functional expert quickly and effectively, if otherwise.
• You will be expected to use strong analytical skills to determine individuals/teams in need of proactive outreach to improve financial performance. In addition, you will build strong relationships with regional service line finance teams to understand how to best approach your combined stakeholders.
• You will guide the team on how to best leverage system and finance expertise in order to prepare for these discussions: making judgments regarding the topics to be addressed and their prioritization.
• In addition to the core responsibilities above, you will be expected to provide coaching and guidance to the Internal Business Advisor team which is designed to help further develop their skills through job shadowing, advising and training.
• You may also be required to help facilitate training for account and engagement teams on SAP and effective financial management practices.• You are fluent and effective English speaker (C2 level)
• You should have minimum 6 years of experience working in a corporate organization preferably in finance/business/customer service area which includes supervisory role experience
• You have excellent listening skills to provide focused advice, combined with the ability to apply judgment and seek guidance when escalation to a functional expert is appropriate
• You have Exceptional customer service skills, including responsiveness and commitment to quality is one of your strong side
• Ability to prioritize workload and deliver outputs within strict deadlines.
• Strong communication and partnering skills with people of all levels of the firm
• You have strong knowledge of financial metrics and dependencies including ability to calculate variances quickly and accurately
• You have experience coaching more junior team members through shadowing, answering questions, advice, etc.

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