Td Bank Product Group Technology Lead II US United States, New Jersey 99758697
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Job Description:
We are seeking a highly skilled Infrastructure Architect to lead the design, implementation, and governance of our end-user computing (EUC) environment, supporting desktop, laptop, mobile (BYOD), virtual desktops, published applications, and remote access services. This role is responsible for managing the software lifecycle of 4000+ desktop applications, ensuring persona alignment for user endpoints, and overseeing branch server infrastructure for EUC services. The Infrastructure Architect will also play a critical role in regulatory compliance, risk management, and Level 3 support operations while driving change management and innovation in the digital workplace.
Key Responsibilities:
- End-User Computing (EUC) Architecture & Strategy
- Design and implement a scalable, secure, and high-performing EUC environment across desktop, laptop, mobile (BYOD), virtual desktop (VDI), and published applications.
- Define the EUC technology roadmap, ensuring alignment with business needs, regulatory requirements, and emerging trends.
- Optimize the user fleet strategy, aligning endpoint configurations with persona-based computing models to enhance productivity.
- Develop and maintain branch server infrastructure for desktop and application services.
Software Lifecycle Management & Desktop Applications
- Oversee the end-to-end lifecycle of 4000+ desktop applications, including packaging, deployment, updates, decommissioning, and currency management.
- Manage browser and desktop software policies, ensuring compatibility, security, and optimal performance.
- Implement automated software deployment and version control mechanisms.
Security, Risk, and Compliance
- Enforce regulatory, audit, and risk controls related to EUC assets, ensuring compliance with industry standards.
- Oversee security patching for all endpoint devices, ensuring timely updates and vulnerability remediation.
- Implement and maintain secure remote access solutions, including VPN, zero-trust, and identity-based authentication models.
End-User Services & Peripheral Management
- Lead desktop-related managed services, including print services, accessible technology, and peripheral device management.
- Optimize device procurement, refresh cycles, and asset management in alignment with user needs and cost efficiencies.
- Ensure high availability and performance of EUC services through proactive monitoring and incident response.
Level 3 Support & Change Management
- Provide Level 3 escalation support for complex EUC issues, collaborating with service desk and infrastructure teams.
- Drive change management processes, ensuring smooth rollouts of new OS versions, software updates, and endpoint policies.
- Partner with business units to ensure seamless digital workplace experiences and rapid response to technology needs.
Risk & Compliance:
- Strong understanding of regulatory frameworks (SOX, GDPR, PCI-DSS, NIST, ISO 27001) and IT risk management.
- Experience managing audit findings, security patching, and compliance reporting for EUC environments.
Leadership & Collaboration:
- Proven ability to lead cross-functional teams, drive strategic initiatives, and influence technology decisions.
- Strong vendor management skills, including partnerships with Microsoft, Citrix, VMware, and other EUC providers.
- Excellent communication and stakeholder management skills, working with IT leadership, security teams, and business units.
Depth & Scope:
- Leads Technical solutions at the Product Grouplevel
- Deep expertise and knowledge of specific domain or broad range of experience in technology domains, including understanding of in-house and third-party architecture integration
- Advanced and highly specialized knowledge of TD applications, systems, networks, innovation, design activities, best practices, business / organization, Bank standards, regulatory and compliance standards, and may fulfill a governance role
- Expert technical skills and a strong understanding of the team's product; technology and issues
- Provides leadership and guidance to several teams across the enterprise and solves cross-department issues
- Participates in the development of business strategies
- Ensures solutions are consistent with organizational objectives
- Utilizes subject matter expertise to introduce new technologies, or new versions of existing technologies, into the organization
Education & Experience:
- Undergraduate degree or Technical Certificate
- Graduate degree preferred
- 10+ years of development and technology delivery experience with Agile Delivery Experience preferred
Preferred Qualifications:
- Experience in end-user computing architecture, infrastructure design, and enterprise IT operations.
- Deep expertise in Windows, macOS, iOS, and Android endpoint, modern management and mobile management.
- Strong experience in VDI solutions (Citrix, VMware, Microsoft AVD), published applications, and remote access technologies.
- Hands-on experience with software packaging, deployment, and application lifecycle management.
- Knowledge of browser management, application compatibility testing, and software licensing models.
- Experience with Active Directory, Group Policies, MDM (Microsoft Intune, Workspace ONE), and endpoint security tools.
- Microsoft Certified: Endpoint Administrator Associate
- Citrix Certified Expert – Virtualization (CCE-V)
- VMware Certified Professional – Digital Workspace (VCP-DW)
- ITIL v4 Foundation (for IT Service Management)
- Certified Information Systems Security Professional (CISSP)
Our Total Rewards Package
awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
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