Microsoft Account Manager - Education Segment 

Malaysia, Selangor, Sepang 

996739711

are responsible forand segmenting the key opportunities within the Education segment. These are the prospects who have the highest potentialto explore using Microsoft technologies to drive intentional transformational change for the industry. As an AE you will use various criteria, such as revenue, growth, market share, innovation, and referrals, to select and rank the opportunities. You will also conduct regular analysis and research to understand the needs, preferences, and expectations of the opportunities tonew salescampaigns that you will be curating with the respective internal teams and our partners for the customers.

Develop account plans and partner-led sales campaigns

You will be responsibleto planand exceedingassigned quotafor the year. An account plan is a document that outlines the, strategies, and actions to achieve customer satisfaction and retention, cross-selling and upselling, and value creation and delivery. You will work closely with otherwhich may include other solution sales specialists or technical experts and partners, to create and implement the account plan. You will alsoand measure the performance and progress of the accountplan andmake adjustmentsas needed.

Developing and executing key account plans is a critical process, it involves a blend of strategic planning, understanding customer needs, and delivering solutions that align with those needs. This involves a comprehensive analysis of the customer's industry, business model, challenges, and opportunities, as it enables you to understand the context of their operations.

Build and

be responsible forbuilding andrelationships with your partners and your key customers. You will act as the main point of contact and the trusted advisor for the customers, and communicate regularly with them through various channels, such as phone calls, emails, meetings, and presentations. You will also coordinate andand support. Interactions within the accountto be at all levels,across various stakeholders in all rooms of the house. Share relevant industry insights, trends, and best practices that can add value to their business. Keep them informed aboutnew technologiesand advancements in your field. Focus on building a long-term partnership rather than just making short-term sales. Show commitment to their long-term success and growth. Fosterthrough transparency, honesty, and integrity in all interactions. Propose solutions that are tailored to the customer’s requirements. Demonstrate how your products can solve their specific problems or improve their operations.

Negotiate and close deals

be responsible fornegotiating and closing deals with the partner and the customers. Youhow they can solve the customer's problems and add value to their business. You will use your negotiation skills and techniques to handle objections, overcome challenges, and reach mutually beneficial agreements. Your main aim is to close deals that generate revenue, growth, and profitability for both the company, theand the customer.

Resolve issues and complaints

You will alsobe responsible forresolving issues and complaints from the partners or the customers. You will use your problem-solving and customer engagement skills to handle any issues or complaints that arise during or after the sales process. You will also use your conflict resolution and communication skills to manage any expectations ors that the partners orhave, and to prevent or mitigate any damage to the relationship.