You will report directly to our Sr Field Service Supervisor and you'll work on customer sites.In this role, you will impact the success of our customers by delivering high-quality technical support and service, ensuring the smooth operation of their systems and equipment.Key Responsibilities:
- Work on small projects under supervision
- Work with Service Manager to Maximize spot and SSJ revenues
- Understand HVAC baseline and should have knowledge of HVAC planned systems
- Ability to escalate items to drive solutions
- Be able to work independently onsite on BAS contracts as an Honeywell representative
- Reports on-going performance and proactive opportunities to the customer, maintains reporting systems that provide accurate, timely and pertinent information on contract performance (PM Reports, Forge Reports)
- Supports and incorporates a continuous quality improvement philosophy that encourages innovation, cooperation and teamwork
- Coordinate Honeywell resources on site to maximize productivity and adherence to contract performance objectives
- Help in Honeywell team technical development by providing training and sharing knowledge with other technicians.
YOU MUST HAVE
- Post-Secondary education in an engineering or technical field with knowledge of HVAC
- Minimum of 6 months of experience within technical or business field
- Immunization (including COVID-19 vaccination) as required by the customer and in accordance with the Public Health Act.
- Able to work after hours to attend urgent calls on a rotational basis on call
- A Class G driver’s license
WE VALUE
- Minimum of 1+ years of experience within technical or business field
- Training/Certification on Honeywell software programming tools.
- Knowledge of Microsoft Windows Operating Systems and Microsoft Office Suite.
- Demonstrated ability to use tools and test equipment.
- Self motivated individual with good communication and interpersonal skills and the ability to recognize and sell system enhancements
- Previous technical/installation experience
- Previous customer service experience.
Additional Information- JOB ID: HRD262103
- Category: Customer Experience
- Location: 85 Enterprise Blvd., Suite 100,Markham,Ontario,L6G 0B5,Canada
- Nonexempt