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Apple Technical Project Manager Support Readiness United States, Texas, Austin 995649719
Yesterday
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Key Qualifications
- Minimum 5 years experience managing projects or programs, including global, cross-organizational contact center or customer support initiatives, with an emphasis on technology solutions
- Deep knowledge crafting service processes with the comprehensive customer journey in mind
- Ability to abstract technical details and effectively communicate to audiences at different levels
- Excellent organizational and documentation skills
- Outstanding influencing skills to unify and collaborate with teams with varied strengths
- Successful track record handling large-scale high profile projects and deadlines
- Proficient knowledge of the system development life-cycles
- Extensive knowledge of contact center tools and processes a plus
Education & Experience
BS CE/CS or equivalent experience required
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