Truist Head Enterprise Change Risk Management Products & Services Program 

United States, North Carolina, Charlotte 

995547182

Regular or Temporary:

English (Required)

1st shift (United States of America)The Head of Enterprise Change Risk Management and Products & Services Risk Program will lead the development, execution, and oversight of the organization’s enterprise-wide risk management strategy for change initiatives, new products, and services, ensuring that associated risks are effectively identified, assessed, monitored, mitigated, and reported. This role will be responsible for developing and managing the enterprise risk policies for Enterprise Change Risk Management and Products, Services and Promotions, overseeing the risk programs, and building a strong 2nd line risk oversight team. The individual in this role will provide strategic leadership, with strong business and technical acumen to understand end to end processes and serve as a key advisor to senior management and business units, ensuring appropriate risk oversight, reporting, and effective challenge of the first line of defense. The role requires a strategic, analytical, and forward-thinking individual capable of driving risk frameworks while fostering a strong risk culture throughout the institution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Develop, implement, and oversee a comprehensive risk management framework to assess and manage risks associated with organizational change initiatives, inclusive of policies, procedures, processes, systems, and internal controls that will help the Enterprise effectively manage change.

2. Oversee the risk governance of change initiatives, including strategic process enhancements, technology transformations, and organizational restructuring.

3. Partner with key stakeholders to ensure effective risk identification, mitigation strategies and timely reporting.

4. Lead the integration of change risk considerations into project and portfolio management processes.

5. Monitor and report on the performance of change initiatives, ensuring alignment with regulatory, organizational risk appetite and risk program execution requirements.

6. Measurement and reporting- Establish KPIs/ KRIs, inclusive of determining required thresholds aligned to overall Truist Risk Appetite, drive towards automated triggers and real-time monitoring.

Products & Services Risk Program

1. Design, implement and oversee a robust risk management framework for new and existing products and services inclusive of policies, procedures, processes, systems, and internal controls that will help the Enterprise effectively manage product and services.

3. Ensure all product and service offerings comply with applicable regulations, policies, and enterprise risk program requirements. Inclusive of large bank regulatory expectations for a Products and Services Risk program.

4. Establish processes to monitor ongoing risk exposure and performance of products and services post-launch.

5. Provide risk insights and recommendations to senior leadership on emerging trends, challenges, and opportunities.

6. Measurement and reporting- Establish KPIs/ KRIs, inclusive of determining required thresholds aligned to overall Truist Risk Appetite, drive towards automated triggers and real-time monitoring.

2. Act as a trusted advisor to executive leadership, providing strategic insights on risk management practices.

3. Represent the organization in discussions with regulators, auditors, and other external stakeholders on matters related to change and product risk.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Minimum ten to fifteen years of experience in risk management, with at least five to seven years in a leadership role overseeing operational risk in a large financial institution.

2. Strong knowledge of change risk management and products and services frameworks, regulatory requirements (e.g., FRB, OCC, Dodd-Frank), and industry best practices.

3. Proven track record in building, leading, and developing high-performing teams, including experience with stakeholder engagement and communication at the senior executive level.

4. Experience with risk reporting, KRIs, and the ability to provide effective challenge and oversight to the first line of defense.

5. Strong leadership, communication, and interpersonal skills with the ability to influence and engage senior stakeholders.

6. In-depth knowledge of risk management practices, frameworks, and tools.

7. Excellent analytical and problem-solving abilities, with the capacity to assess complex risk scenarios and provide strategic guidance.

8. Ability to navigate complex regulatory landscapes and ensure compliance with evolving regulations.

9. Experience with audit processes and techniques and regulatory relations experience

Preferred Qualifications:

1. Twenty+ years of experience in a role providing specialized risk-related advice to internal or external clients, including compliance, audit, legal, risk management or other similar fields.