Philips Service Partner Specialist 

Colombia 

995004294

Service Partner Specialist

Your role:

• Oversee the relationship with Philips manufactory and distributors for service and spare parts management, ensuring operational efficiency.

• Supervise and manage distributors and authorized service providers for customer service delivery activities, including service partners.

• Lead the resolution of technical escalations and provide training to distributors to improve technical expertise and service quality.

• Monitor service KPIs, analyze operational processes, and identify opportunities for improvement in service delivery.

• Manage the dispatch and billing process of parts from factory to distributors/clusters, ensuring timely and accurate fulfillment.

You're the right fit if:

• You have a Bachelor’s degree in Biomedical Engineering, Bioengineering, Physiotherapy, Business Administration or similar field of study.

• You have min 5 years of experience with customer service, operational efficiency and customer experience, ideally having managed partner/distributor’s relation.

• You are fluent in English and possess strong customer-focused problem-solving skills. Communication, empathy, active listening and time management are a few of the soft skills required for this role.

• You excel in account management and have a proven track record of delivering results in a service-oriented role.

• You are adept at managing relationships with multiple stakeholders and driving process improvements.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .

• Discover

• Learn more about

• Read more about .

• Learn more about our commitment to .

within commuting distance to Bogotá o Ciudad de Panamá.