IBM Sr Process Analyst Human Resource Operations - Learning Administratio 

India, Karnataka, Bengaluru 

993979982

Your Role and Responsibilities
As Senior Process Analyst -Learning Administration, you are responsible for the creation and administration of Learning modules.
Your primary responsibilities include:

• Creating courses/classes via the Learning Administration System (LMS).
• Enrolling learners in classes.
• Modifying and Cancelling of course/class data.

Required Technical and Professional Expertise

• Graduate/Postgraduate (MBA HR is preferred) with 3-5 years of overall experience with a minimum of 2 years in handling Learning Administration for any International IT / ITES Company.
• Proactively anticipates potential issues, adjusts priorities to meet evolving customer needs, and follows up with key customers on resolution and action plans.
• Ability to communicate and resolve difficult issues at all levels within the organization.
• Ability to troubleshoot and implement changes in the processes.
• Collaborates effectively with internal customers and external suppliers, demonstrating positive influence in problem-solving and work process enhancements.

Preferred Technical and Professional Expertise

• Proficient in MS Office applications.
• Excellent communication skills in English both oral and written.
• Self-directed and ambitious achiever, meeting targets effectively.
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.