Provide regular feedback to stakeholders regardingcall trends, compliance issues, and procedure/training manual updates that mayarise
Perform call monitoring and assessment of call centerinteractions. Offer suggestions for process improvement to foster exceptionalcustomer experience
Track performance metrics, prioritize top issues anddrive continuous improvement activities with cross-functional team
Analyze data available anywhere within the Teslaecosystem to expose, highlight, and evaluate process trends
Perform quantitative analysis of key failure trends ata national level, determines at fault and works with stakeholders to determinecorrective actions and drive accountability to high quality
Define and implement operations review plans toaddress failure modes
Bring product expertise, problem solving skills, andcreativity to add value to the team
What You’ll Bring
Bachelor's Degree in an Engineering/ Science major or equivalent experience in solar/ home storage installation
Spanish fluency to audit calls (in addition toEnglish-language)
Technical understanding of solar systems and energystorage systems and understanding of electrical code/ electricaltheory
Experienceand understanding of customer service, technical support, and engineeringenvironments
Fluent with common Microsoft office programs (Word,Excel, PowerPoint)
Ability toindependently make decisions, prioritize workflows according to multiplecriteria, and solve problems with limited direction
Highly organized, self-driven, and highly reliable.Attention to detail and follow through on execution of tasks. Structured andprofessional written and verbal interpersonal communication skills