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Tesla Channel Quality Engineer United States, California, Fremont 992427081
13.08.2024
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What You’ll DoWhat You’ll Bring
- Provide regular feedback to stakeholders regardingcall trends, compliance issues, and procedure/training manual updates that mayarise
- Perform call monitoring and assessment of call centerinteractions. Offer suggestions for process improvement to foster exceptionalcustomer experience
- Track performance metrics, prioritize top issues anddrive continuous improvement activities with cross-functional team
- Analyze data available anywhere within the Teslaecosystem to expose, highlight, and evaluate process trends
- Perform quantitative analysis of key failure trends ata national level, determines at fault and works with stakeholders to determinecorrective actions and drive accountability to high quality
- Define and implement operations review plans toaddress failure modes
- Bring product expertise, problem solving skills, andcreativity to add value to the team
- Bachelor's Degree in an Engineering/ Science major or equivalent experience in solar/ home storage installation
- Spanish fluency to audit calls (in addition toEnglish-language)
- Technical understanding of solar systems and energystorage systems and understanding of electrical code/ electricaltheory
- Experienceand understanding of customer service, technical support, and engineeringenvironments
- Fluent with common Microsoft office programs (Word,Excel, PowerPoint)
- Ability toindependently make decisions, prioritize workflows according to multiplecriteria, and solve problems with limited direction
- Highly organized, self-driven, and highly reliable.Attention to detail and follow through on execution of tasks. Structured andprofessional written and verbal interpersonal communication skills
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