Amazon Sr Solutions Architect Customer Acceleration Team 

United States, Texas, Dallas 

992332849

- Helping public sector organizations find more modern ways to work with their constituents.
- Working on the edge of innovation with AWS products and services
- Maintaining domain knowledge and expertise in public sector call centers, workforce management, Data, Generative Artificial Intelligence, and CRM platforms
- Implementing and extending frameworks and methodologies commonly used by public sector organizations to assess, migrate, and transform the call center experience
- Setting-up and configuring AWS services in-line with best practices
With experience in the following key areas:
- Technical presentation experience – White board, small and large group presentations- Defining and delivering on-site consulting engagements with partners and customers. This includes participating in pre-sales on-site visits, understanding customer requirements, proposing and delivering packaged offerings, and delivering custom solution engagements, specifically focused on call center organization, processes, tooling and integration.
- Software development experience with building contact center integrations is a plus.- Ability to travel 10-30%
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 5+ years of design, implementation, or consulting in applications and infrastructures experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience
- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs such as WebRTC and SIP or similar CCaaS technology

- 7+ years of infrastructure architecture, database architecture and networking experience
- Experience working with end user or developer communities
- Experience developing solutions and passion for hands-on experience with scripting/coding (e.g. python, java, c#, .NET, or Node.js)
- AWS Solution Architecture certification or relevant cloud expertise
- Computer Science /relevant degree and/or experience highly desired