Ebay Buyer Experience Manager 

Canada, Ontario, Toronto 

99179477

• domain expert and inspiring leader in the buyer experience space, identifying challenges and opportunities to enhance the international buyer journey.

• Develop and implement data-driven strategies that improve buyer engagement, satisfaction, and conversion.

• Lead cross-functional collaboration with Product, Operations, Customer Support, and other teams to prioritize and implement impactful solutions .

• Establish and track key performance indicators (KPIs) to measure success and foster continuous improvement.

• Influence decision-making at all levels by presenting insights, recommendations, and cases to senior leadership.

• Stay ahead of industry trends and buyer behaviours to define the strategic direction of eBay’s international buyer experience.

• Continually monitor eCommerce-related details in our top markets that influence cross-border trade or the buying experience on eBay (e.g., tariffs, import regulations).

• Champion buyer advocacy

• 5+ years of experience in buyer experience, customer experience, product management, operations, or a related field.

• Strong leadership and critical thinking skills , with the ability to influence across teams and senior partners.

• Demonstrated expertise in data analysis, problem-solving, and translating insights into action .

• Proven ability to develop robust data-driven cases that support critical initiatives.

• Strong competence in using persuasion to navigate a matrixed organization, driving prioritization and execution of key initiatives.

• Excellent communication and storytelling abilities , capable of articulating complex concepts and driving alignment.

• Passion for improving customer experiences and shaping the future of global eCommerce.

• Ability to thrive in a fast-paced, dynamic environment , managing multiple priorities effectively.

• Experience in eCommerce, international markets, or logistics is highly desirable.

• high visibility and direct impact on eBay’s global buyer experience.

• Work in a collaborative, innovative environment with cross-functional teams dedicated to driving real change .

• Opportunity to grow within eBay, a global eCommerce leader , with strong career development pathways.

• Competitive compensation, benefits, and opportunities for continued learning and professional development.

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