NICE Specialist Site Reliability Engineer 

India, Maharashtra, Pune 

99144838

As a Site Reliability Engineer (SRE) for our large and regionally distributed SaaS platform, your primary responsibilities will be to improve the reliability and availability of our mission-critical cloud-based services.

Essential Duties and Responsibilities:

1. Observability and Monitoring:
• Create new dashboards and metrics to provide comprehensive observability into the health and performance of development teams' applications, including SLI/SLO metrics.
• Work with development teams to ensure proper monitoring is set up and enabled for their services.
• Identify evolutionary improvements to the observability and monitoring solutions.
2. Reliability Consulting and Automation:
• Consult with development teams on SRE services and best practices to help them improve the reliability of their applications.
• Create automation and tooling to reduce toil and manual intervention.
3. Incident and Problem Management:
• Assist other teams in data and performance analysis to identify the root causes of issues and recommend automation actions.
4. Knowledge Sharing and Mentoring:
• Review the work of other SREs and provide training and guidance to help them improve their skills.
• Communicate effectively with both technical and non-technical peers and customers.
5. Process and Documentation:
• Follow established processes when performing work or help document and create processes, as necessary.
• Document troubleshooting steps and results in appropriate locations for historical access.
• Ensure compliance with policies, procedures, and standards.
• Implement or coordinate remediation required by audits and assessments, and document, as necessary.
6. Time Estimation:
• Estimate the time required to complete activities and projects.

Have you got what it takes?

• 6+ years programming/scripting experience with any of the following: (Go, Python, .Net (C#), Node)
• 6+ years of experience working within public or private cloud environments
• 6+ years of SRE/DevOps/Observability or related experience
• 6+ years of AWS
• Experience with Agile, Jira, GitHub, monitoring, automation, dashboarding

, AWS, Azure, DevOps experience.

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