Ebay Manager Financial Intelligence Unit 

United States, Texas, Austin 

990164417

Primary Responsibilities:

• Manage the daily operations of General (non-complex) Investigations staff, including overseeing SLA adherence, case volumes, and production trending.
• Develop and implement production and quality metrics framework.
• Work with the Transaction Monitoring and Compliance Operations teams to develop new or tune monitoring rules, including developing new or revised investigative processes to support an expanding monitoring portfolio.
• Lead a wide variety of ad hoc projects related to emerging investigation processes, data gathering, and identification of areas of opportunity and efficiency.
• Serve as primary resource to team members on escalated investigative issues.
• Provide ongoing coaching, guidance, and training.
• Responsible for new employee selection, employee development, performance evaluation, and corrective action.
• Create and implement team objectives, policies, and procedures to meet department and organizational goals.

Qualifications:

• Bachelor’s degree (4 additional years of relevant experience beyond the minimum required may be substituted)
• Master's degree in business or related field, or law degree preferred.
• 7+ years of AML Investigations and Suspicious Activity Reporting experience.
• 5+ years of direct management experience.
• 2+ years of process improvement experience, with meaningful operational savings.
• 2+ years of experience engaging with audit and examiners.
• Strong knowledge and experience with BSA laws, regulations and related compliance requirements.
• ACAMS Certified Anti-Money Laundering Specialist (CAMS), ACFE Certified Fraud Examiner (CFE), or International Compliance Association (ICA) certification in Financial Crime Prevention.
• Ability to succeed in a in a fast paced, and dynamic environment, within time-critical situations.
• Standout colleague with strong collaborative qualities and a positive demeanor.
• strong team leadership, communication, interpersonal and management skills, with a track record of leading through change.
• Strong interpersonal, analytical, problem solving, influencing, and organizational skills.
• Strong oral and written communication skills and ability to interact with other business teams.
• Ability to create and effectively deliver presentations within business partner community.
• Ability to draft standards, procedures, guidance and management reports.
• Advanced Microsoft Office skills (Excel, Word, PowerPoint & Access) including the use of pivot tables.
• Experience with BSA transaction monitoring or case management applications and related analytics.

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