Palo Alto Business System Specialist 

India, Karnataka, Bengaluru 

98991951

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This role helps to ensure systemic accuracy and usability of our sales tools through timely and accurate
resolution of support tickets. Primary sales tools to be supported will include, but not be limited to
Salesforce, Salesforce CPQ (FKA Steelbrick), Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus
Commissions.

Your Impact

• Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, Salesforce CPQ
• (FKA Steelbrick), Callidus CPQ, Clari, People.ai, and ClosePlan, Callidus Commissions and other sales tools
• Manage a fast-paced queue of support requests, driving all issues to resolution with a strong
• focus on customer satisfaction and efficient task execution
• Triage Level 2 tickets to the right stakeholders with required information
• Assist in scheduled maintenance of the systems via data migrations
• Maintain the SLA targets
• Manage access and visibility related issues
• Assist with documentation of best practices and usage
• Ability to work with a variety of internal/external customers and vendors (some technical, some
• non-technical) in Sales Operations
• Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment and
• good relationships

Your Experience

• At least 5+ years of professional experience in an IT /Salesforce Helpdesk role or Salesforce certified.
• Salesforce Administrator experience is highly preferred.
• Good knowledge of navigating Salesforce landscape and terminology with focus on data security
• and territory management.
• Experience with sales processes and experience in a sales environment is a plus.
• Hands-on experience providing system and tools support to users.
• Strong team player with service-oriented attitude and customer focus.
• Excellent time management skills
• Quick learner and able to thrive in a fast-paced environment
• Aggressive problem solver
• Excellent written and verbal communication skills
• Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus

All your information will be kept confidential according to EEO guidelines.