JPMorgan Merchant Services Account Specialist German bilingual 

United Kingdom, England 

989792341

As an Account Specialist (Level 2) in the Merchant Payments Solution Center, you will be an advocate for our merchants, working with internal Chase partners. You will provide email support by offering resolution for more technical payment processing and account troubleshooting issues, and addressing general inquiries. This role offers the opportunity to enhance your problem-solving skills and contribute to merchant satisfaction.

Job Responsibilities

• Respond to email inquiries from merchants and internal Level 1 Account Specialists.
• Provide first-touch resolution on technical payment processing and account issues.
• Resolve issues and merchant concerns accurately and expediently.
• Ensure timely follow-up on merchant inquiries 100% of the time.
• Analyze transactions, API messages, and account information to provide solutions.
• Maintain a high level of knowledge about new products, features, and services.
• Meet or exceed production goals as outlined in the metrics scorecard.
• Escalate unresolved issues that create risk or exposure for the merchant or bank.
• Liaise with other areas of the organization for timely resolution of inquiries.
• Demonstrate exemplary teamwork skills with a professional and supportive attitude.

Required Qualifications, Capabilities, and Skills

• Bilingual in English/German.
• Excellent verbal and written communication skills.
• Ability to multitask and be self-directed.
• Flexibility to work in a dynamic and fast-paced environment.
• Self-motivation and ability to work with minimal supervision.
• Knowledge of Microsoft Office, including creating spreadsheets.
• Willingness to work in a customer-focused environment.
• Availability to work schedules during operating hours, including bank holidays.
• Willingness to work in the office five days per week.

Preferred Qualifications, Capabilities, and Skills

• Customer service experience.
• Knowledge of the payment processing industry and related procedures and products.