JPMorgan Customer Service Apprenticeship - Emerging Talent Program 

United Kingdom, England 

989776207

As a Customer Service Apprentice in JPMorganChase Merchant Services, you will be an advocate for our clients and internal partners. This program is designed to kickstart your career with a mix of valuable workplace experience, successive skills training, one day a week study time, and extra support from a dedicated mentor, after which you will gain a Level 3 Customer Service Specialist Qualification after successful completion.

Job responsibilities

• Provides first call resolution by answering client calls, identifying and analysing information
• Resolves client issues and concerns expediently, adhering to business policies, and ensuring timely follow-up on inquiries
• Troubleshoots technical problems, and maintains knowledge of new products and services to offer viable solutions
• Demonstrates exemplary teamwork by maintaining a professional, positive, and supportive attitude

Required qualifications, capabilities, and skills

• Achieved or predicted to achieve 5 GCSEs (or their equivalent) at grade 4 or above, including English and Mathematics

• Meeting the eligibility criteria for a Level 3 Qualification

• Willing to work schedules during our operating hours, which includes bank holidays

• Good knowledge of French

Preferred qualifications, capabilities, and skills

• Capable of multitasking, demonstrating flexibility to take on different tasks within the team
• Self-motivated and able to work well both independently and in team settings
• Knowledge of computer software systems like Microsoft Office