Citi Group GIDA Infrastructure Analyst-Cyberark C09 

India, Tamil Nadu, Chennai 

989698204

Key Responsibilities:

• Provision user/Functional ID entitlements, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds
• Analyzing and finding the key areas for process improvement and creating an action plan for the implementation of the same.
• Assist higher management in maintaining operational service levels in line with the global IAM OPS standards.
• Escalations management- Ensure the escalations raised by clients are handled appropriately in a timely manner
• Conduct basic housekeeping tasks, such as inactivity maintenance. Perform manual entitlement review maintenance
• Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and drive at team level.
• Implements already established security procedures within the framework of specific system assignments, focusing on the full scope of IAM OPS Service Catalog requirements for simple thru complex, multi-tiered applications.
• Understands Service Delivery Process Controls and under supervision, participate in annual review of Process Control documents associated with specific systems assigned
• Demonstrates basic understanding of Lean processes.
• Understands the high-level principle behind Information Security concepts and policies; and applies / implements into day-to-day work.
• Identifies potential compliance issues and raise to management attention
• Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
• Proven use of discretion and judgment given the subject sensitivity of the work data
• Ability to manage multiple efforts and adjust priorities with evolving work efforts.
• Adhere to the defined Risk and Control guidelines and perform the activity within the distinct guidelines

Development Value:

• Training, both on the job training and presented training courses.
• Increased Product knowledge.
• Exposure to clients and other departments within Citi.
• This is a great opportunity for a candidate looking to work in a control’s environment.
• The role will provide a high level of exposure to internal clients and enable the candidate to develop their client service skills. This is a necessary requirement for anyone hoping to progress into a more senior role within IAM OPS.
• The position will also help the candidate to enhance their knowledge of the clients supported within IAM OPS and their overall knowledge of the industry.
• Hone the skills to work in a demanding, time sensitive and complex process

Knowledge/Experience:

• Should possess 5-8 years of work experience as an SME in an operational/processing environment. However, experience in Identity & Access management, Information Security, Risk and Control domain would be an added advantage
• Experience in handling team escalation’s
• Experience in handling Internal/External clients. Ability to deal demanding client expectations.
• Must be able to use experience to identify possible issues before they arise and to be pro-active in resolving such issues.
• Must have the ability to multi-task by taking on extra ad-hoc tasks without letting the day-to-day tasks suffer.
• Ability to work independently within a team environment.
• Hands on experience in using Microsoft Office Tools
• Minimum Bachelor's degree.
• Should possess 2-3 years of CyberArk experience. Having CyberArk certification such is Sentry/Guardian/Defender would be an added advantage.

Skills & Competencies:

• Demonstrated high level of written and oral English communication/Interpersonal/negotiation skills to operate with Global Teams.
• should be confident, Self-driven, organized, analytical/Problem solving Mindset, able to identify obstacles and find ways to overcome them
• An open and participatory style that encourages creativity, cooperation and sharing of information across different teams.
• Flexibility and adaptability to a fast-paced working environment
• Should be flexible with work shifts and be ready to work in different shifts with short notice
• Ability to review & authorize process improvement ideas from the team and facilitate implementation.
• Possess Good Presentation Skills
• Periodic review of Process and Control documents and its maintenance

Time Type:

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