Capital One Department Operations Manager- Regulatory Complaint 

United States, Virginia, Richmond 

988468068

Department Operations Manager- Regulatory Complaint Quality and Exec Close Loop (Hybrid)

Process and Operational Excellence

You have a proven track record of effectively leading a well managed processes in an operations environment.

Innovative Problem Solving

You have a keen attention to detail.

You can work closely with others across a matrixed environment to improve dependencies and move shared work forward

You are a good communicator and active listener making it easy for others to share ideas, concerns and feedback

Specifically this role will be responsible for:

• Manage a back office team of ~28 associates and up to 4 direct reports

• Coach, develop, mentor direct reports in multi level organization

• Deliver on service levels, and output expectations with high quality and clarity

• Develop, lead and deliver a best in class quality and resolution function that enables continuous learning and improvement of complaint resolution and mitigation

• High School Diploma, GED or Equivalent Certification or military experience
• At least 2 Years of Call Center Management Experience
• At least 2 years of experience in People management - drive results through others, coach/develop
• At least 2 years of experience in Collections or Call Center
• At least 1 year of experience in Project management
• At least 2 years of experience in Budget management
• Bachelors Degree in Business, Economics, Management or some quantitative study
• Six Sigma, Lean Certification
• At least 5 years of experience in People management - drive results through others, coach/develop
• At least 5 years of experience in Collections or Call Center
• At least 2 years of experience in Project management
• At least 5 years of experience in Budget management

McLean, VA: $126,700 - $144,600 for Department Operations Manager Richmond, VA: $115,200 - $131,500 for Department Operations ManagerThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.