PayPal Sr Product Manager 

France, Auvergne-Rhône-Alpes 

988211207

This job focuses on leveraging data to derive insights that align with the product’s shared vision and customer needs. It involves gathering customer experience insights to inform product requirements and analyzing research, market data, and usability studies for data-driven decision-making. Responsibilities include monitoring product profitability and budget, leading sprint planning, daily standups, and retrospectives to ensure effective execution, and collaborating with content developers, data scientists, product designers, and user experience researchers to uncover new opportunities. This job is an individual contributor.

Essential Responsibilities:

• Uses data to build insights on product requirements consistent with the shared vision for the product.
• Gathers insights from the customer experience and customer needs to input to product requirements
• Analyzes research, market analysis and usability studies, research and market analysis to support data-driven decision making
• Monitors product profitability measures, including budget.
• Lead sprint planning, daily standups and retrospectives to drive execution. Interfaces with product leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers to identify new opportunities.

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

• Strategic Ownership:
  Drive the long-term vision and roadmap for the disputes platform, aligning with organizational goals, regulatory requirements, and evolving customer needs.

• Platform Scalability & Innovation:
  Identify opportunities to modernize, scale, and optimize the disputes platform, ensuring it can handle increasing transaction volumes, new payment methods, and global market expansion.

• Risk & Compliance Partnership:
  Collaborate closely with Risk, Compliance, and Legal teams to ensure the platform supports industry regulations (e.g., PSD2, Reg E, card network rules) while balancing customer experience.

• Data-Driven Decision Making:
  Leverage analytics, machine learning signals, and customer insights to enhance dispute resolution accuracy, reduce operational costs, and improve customer trust.

• Cross-Functional Leadership:
  Partner with Operations, Engineering, Finance, and Customer Support teams to design efficient dispute handling workflows, ensuring seamless integration with upstream and downstream systems.

• Stakeholder Alignment:
  Act as the central point of contact for senior executives and external partners (e.g., card networks, banks, regulators) to communicate platform strategy, progress, and impact.

• Operational Excellence:
  Define and track key performance metrics (e.g., dispute resolution time, win/loss rates, customer satisfaction, compliance adherence) and drive continuous improvements.

• Change Management & Training:
  Support operational teams in adopting new features and workflows, providing documentation, training, and enablement to ensure successful rollout.

• Innovation Advocacy:
  Stay abreast of market trends in fraud, chargebacks, and dispute resolution, introducing innovative solutions (e.g., real-time resolution, automated evidence gathering) to maintain a competitive edge.

• Mentorship & Leadership Development:
  Coach and mentor junior product managers and team members, fostering a culture of accountability, learning, and innovation.

Our Benefits:

Any general requests for consideration of your skills, please